@gadgetrider yeah I see them pushing back on it. However I would just reference the Golfboard marketing materials that has done tests with their board which are much bigger and heavier than the Evolve's. So if they allow Golfboards they would have to allow an Evolve. I would love to use the Onewheel, but I just think it would have enough battery.
I wish this story wasn't true...but I could see it going down like that with a company focused on expanding its reach instead of supporting its base. I believe you and I hope they offer you a better solution.
My experience with FM customer service was about a 4/10. My tire wore through at 525 miles in under the year-long warranty period. I contacted customer service and was told that I was responsible for the total cost of the service. I thought the tire was a lemon. FM thought maybe that I rode with it underinflated. I didn't but I see their point. I just mostly ride concrete and I carve hard. After some emails back and forth, they offered me a $50 off credit for the tire replacement. At that point, I didn't want to void my warranty by taking apart my board so I sent it in. I was under the impression that the cost of shipping the board was included in the service. It wasn't. Shipping was expensive as $#%@! Keep your boxes people! The repair took just under 3 weeks. Communication from the company during that period was less than stellar. Seems like they forgot about me for a while. I still feel kinda screwed from the whole deal...but at least I made $50. I feel like such a whore!