OW+ Will Not Charge

  • My OW+ will no longer charge. It was working fine and last stopped using it with about 60% battery left. Went to use it again and it wouldn't turn on.

    When I plug it in the charger stays "green" and after an overnight charge the app still says 0% and if I disconnect it from the power it turns off and won't turn on. When connected to the power supply I can connect the app. When I first connect it has a warning that battery is less than 5%.

    With the power plugged in, I can only get the power to flip to "red" by activating the foot sensors and the motor will engage. As soon as I stop the it flips back to "green" and isn't charging.

    I left overnight but no difference, it's like the power pack thinks it's charged but it's not. If I look at the battery cells on the diagnostics screen in the app they all say 0.00.

    I contacted support, but wondering if anyone has something else to try? Thanks

  • @JB23 it sounds like your trying to plug the board in to charge while it's turned on.. try hitting the power switch after plugging it in.. the charging indicator should turn from green to red.. both my boards do this if you plug them in without powering the board off first they will not charge.. you shouldn't be able to engage the motor when it's charging.. it has to be powered off.. if not you might have a BMS issue which will require repair.

  • Thanks for your input, I have tried to turn the board off with the power button but unfortunately it doesn't do anything (change state). I've tried it both when connected to the charger and with the charger turned off.

  • @JB23 Battery or related component is probably toast and needs to be sent back. Did you get it wet?

  • I had the same problems and after plugging it in for 3 days no better. I had to send mine back to FM for a new battery control module. My OW+ did not charge at all, even with two different superchargers. I didn't take mine to the beach and only rode through runoff on sidewalks.

    Heads up ... when I got mine back - I immediately got Bad Gyro errors. Hopefully, they are more thorough with yours.

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