Status on hold, no response
So my estimated shipping date was the 22th of june, and on that day the /dude page stopped working for my order. Click the button -> nothing shows up.
After a few days I inspected the json payload from the server and there I could read "status:onhold".
So I email support to figure out what the holdup is, is there anything they need from me etc.
I go to the support center, find my ticket, and... Ticket status is "Being processed".
10 days later, still no answer, but somehow ticket is still "being processed".
I don't have a problem with orders being delayed. I got custom products that have up to 1.5y delivery, some things just take time, it's fine.
What I do got a problem with is black hole support systems, especially when there is payment up front.
"Dude, just call them!" -> Dude, I'm on the other side of the planet. That is why we have email and support systems so we do not have to play the time zone game.
please take some of the investment from the communications bots and put that into the support function. Believe or not, sales & support go hand in hand. And no, Facebook is not a suitable support channel.
And while you are at it, please answer my support ticket.
Same boat. Nothing showing up and no word from support. Not even an estimate shipping date. I'm totally in the dark.