Also, FM is really kinda shady when it comes to their charging time specs on their website. For the the original and the plus, they quoted a 20 minute charge time, but the actual charge time was 42 minutes, from a fully drained battery. Even though their website claimed a "20 min full recharge" for the plus in 20 minutes. Here is a link to a way back machine showing the quoted specs: https://web.archive.org/web/20170128033521/https://onewheel.com/products/onewheel-plus-silver-edition
I asked FM about the charge time for the original, which had the same charge specs as the plus, and this was their response.
I very much appreciate your dedication to this issue and have forwarded this to my >supervisors. Please let me know if you need any further assistance.
On Thu, 17 Nov at 9:35 AM , Justin Lenoff email@example.com wrote:
Keep in mind that that you are advertising the Onewheel falsely, which can open you up to >litigation. Your product was clearly advertised as having a 20 minute FULL charge time, >and it has a 42 minute charge time. And it was described in a way that, according to >technical terms, is blatantly false. The key term on your website is again, a “full” charge. >More information about false advertising here:
Your product was described in a way that made it seem better than the competition, >namely a boosted board. A 20 minute charge is important to me and one of the main >reasons I purchased your product. To get confirmation that the quoted charge time is flat >out wrong does not make me feel very good about Future Motion as a company, although I >do enjoy the Onewheel.
Please get with somebody who has rank in your company and update your website to >more accurately describe this product.
In my opinion, it would probably be acceptable to say that you have a “full” charge in 40 >minutes, instead of 42. But not 20. That is clearly a lie.
On Nov 16, 2016, at 18:17, Future Motion Inc firstname.lastname@example.org wrote:
We apologize for the frustrations. There are a lot of variables that assist the amount of >time a board's battery takes to charge. It is possible allowing the board to charge for an >extended amount of time (24-48 hours) will balance the battery's cells and create a faster >charge time.
Either way I am passing this feedback up the ranks and we will work to make our >advertising as accurate as possible.
All the best,
On Tue, 15 Nov at 4:29 PM , Justin Lenoff email@example.com wrote:
Yes, then your website should say that. Why doesn’t it? What your website says is >misleading. The phrase, “20 minute to FULL recharge” is very, very different from what >you’re telling me now.
If it said “20 minute average charge time” that would be acceptable.
Why does your website claim a FULL charge in 20 minutes? Full charge is 0% - 100%.
On Nov 15, 2016, at 18:27, Future Motion Inc firstname.lastname@example.org wrote:
No problem! I contacted our head engineer and they confirmed this is still within normal >manufacturing specs. Since the charger takes 20 min to charge from 20-80%, 40 min is >what takes for it to go through a second phase of charging.
On Mon, 14 Nov at 4:03 PM , Justin Lenoff email@example.com wrote:
Sorry to open this up again. I followed all your steps and the board is now behaving better, >with one exception. It takes 42 minutes to charge, not 20 minutes.
Your website says, and I quote, “20 minute full recharge.” Full recharge means the board is >completely discharged, and charged. My board only charges to 50% in 20 minutes.
Is something wrong with my board? If not, is something wrong with the information you >are providing on your website?
On Nov 3, 2016, at 17:08, Future Motion Inc firstname.lastname@example.org wrote:
Hi Justin Lenoff,
It sounds like our customer support guru has resolved your inquiry. If you have any >questions or would like to follow up feel free to reply to this note and the ticket will re-open.
If you're satisfied with the resolution there's no need to reply and the ticket will >automatically be close after 48hours.
Future Motion IncSupport Team
Not really a BIG deal, but they were definitely peddling misleading specs on their website regarding charge time for the plus. Even with the XR, they quote a "fast charge." 110 min is simply NOT fast.
You can search the forum and find other cases where others were also showing charge times for the plus that were double what was advertised on their website.
I still love my board, but maybe itll be better to wait for an actual gen 2. They just need to use higher wattage chargers and they can get the charge time on the XR to at most 60 minutes, if not 40 like the plus.