Technical Support Forum

• B

  Strange pint battery issue
  • BigBird50N  

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  @stinkyface haha yes lol! Was just going to write that the same thing happened to me yesterday!
• I

  Pint does not engage
  • ifyoumustknow  

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  @stinkyface said in Pint does not engage: "Mount of shame". LMAO, Been there done that. But then I got these little blue "felt pads" for my sensor.
• T

  Power issues with the pint
  • tomas  

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  @tomas how’d you go man? Curious to know if you managed to resolve the issue
• 

  Bearing replacement
  • Sponge315  

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  @Sponge315 i went with the skf bearings in the vid at my last tire change. Even purchased them direct from skf (not a reseller). Beware the fakes. The best seals is most important for me. If they keep more crap out then the bearings will last longer. Not saying ceramics are not good, but there best application is higher temperature and if crap gets in there then doesn't matter how good the balls are.
• W

  Charging me for a Circuit Board Manufacturing Defect
  • WoWo  

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  @WoWo Posting here won't get @Future-Motion to respond, you have to call them directly. I called a couple of days ago and, while I waited on hold for some 15 minutes, someone did eventually answer. Which is way better than in the past when you'd hold for 2 minutes, then it would hang up on you!.
• L

  Onewheel XR dies at 46% battery
  • lavaman  

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  That's unfortunate. Clearly the heavy wheel and rails aren't the issue lol.
• 

  My board pulsed same as Starrett67
  • SlyFoxxx  

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  @SlyFoxxx This pulsing, slippage feeling is called "surge" and is normal. It happens when the system is about to run out of torque, so if you ever feel it, slow down/back off before you nose dive. If you look at Starret67's thread, what Ian Johnson wrote is correct.
• D

  Charger light flashes red on Onwheel plus
  • Dave Collins  

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  @Dave-Collins haven't seen that error, but to get it on the charger light only might be a charger issue. Are you getting a flashing light series on the OW button light? Not just the usual pulsing? Most common charger fault is the cheap cable between the wall socket and the brick. Try find another plus rider, use the rider search feature in the app to test with another charger. Best to try and eliminate the number of potential faults before you start ripping it open.
• J

  Bluetooth connection got worse
  • jebes250  

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  OP Update: I sent my XR to FM to evaluate the bluetooth issue, and it was repaired under warranty; controller circuit board replaced, and hardware version is now 4209. I did a quick test indoors, and it appears to be maintaining a bluetooth connection at least 10-15 feet away while riding. (One mile of loops in the basement with my iPhone 6s NOT in my pocket, and it never disconnected.) From PA to CA and back was less than 3 weeks. No other noticeable difference with the newer HW rev, but I haven't been outside with it yet where I can get above 8 mph. The only thing I'm hoping for is more obvious push-back, like the PINT apparently has, but probably not the case. One can dream though!
• K

  XR space between wood and frame
  • kiter25  

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  @biell thanks! I did what you said, but indeed the footpad seems to be a bit bent. That’s what caused the gap
• C

  Onewheel XR not charging
  • Corbin  

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  @Corbin I had this issue, replace my charger and it works now, my charger was dead.
• 

  Comparing Pint and XR Bluetooth Connection Functionality With iOS 13 Variants While Connecting to an Apple Watch S4.
  • LidPhones  

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  @Kielanders It is absolutely nice to be a minimalist and just enjoy TerraSurfing, being in the moment.... I also fully agree that given the maturity of Bluetooth, FM should not be having any board connection issues. I would expect more phone issues....
• W

  Pint light bar and charging
  • Waulnut  

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• 

  Thrown off after nosedive with no pushback warning (nose dive, nose-dive)
  • kbern  

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  My OW nosedives all the time with no pushback on 3-4 degree inclines...
• L

  Pint bumpers
  • lesleys  

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  i didn't have any trouble with my bumpers -- i followed the instructions in their Youtube video, and they went on like they said. i'm concerned now if i try to change them out later that i'll run into trouble...
• 

  Is Pint Pushback Really Rockback? It Seems to Tilt Back Aggressively!
  • LidPhones  

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  I've been riding Onewheels since July. I missed the pushback the first couple times. I thought it was just something I was doing while riding. To see what it felt like, I purposely ran the board to 0 volts/total shutoff. Definitely felt it then and have been able to feel it ever since. Just got my Pint today and only did a couple laps in the yard to see how it felt. Going to take it out tomorrow for a longer ride and to see what speed and how aggressive the pushback is.
• D

  XR bricked. Alternative way to confirm HW version?
  bricked hw version • • DaKernel98  

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  I haven't got an answer to your HW question, but have you tried a hard reset yet? You may need to remove the cover plate and physically disconnect all of the plugs from the battery. (Like back in the day when you would physically remove the battery from your phone) After waiting a couple minutes reconnect everything and let it charge for a day. The BMS in the battery may have shut everything down.
• S

  Lost control, potential safety issue
  • svennyd  

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  @svennyd okay yeah, that does sound different than normal push back. I’d ask, as others have, if you’ve noticed at what speed this usually occurs? Also have you noticed if it’s happening at the same speed always or is it more willy-nilly? Have you tried riding in other modes and if so, do you notice this issue there as well? I would call FM CS about this today. Def. Call, not email. If you can, try to get Jon he’s seriously the best! Good luck and please keep us posted!
• M

  OW+ limp mode at <20% battery
  • mfgage  

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  @mfgage i was thinking about the many options to add external batteries to a OW+. I ride an XR so haven't direct experience.
• 

  OW models and taking them on airplanes
  • Franko  

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  @LidPhones sounds like a good night!