Technical Support Forum

• D

  OneWheel+ 19 blinks error code
  • dsachik  

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  Sometimes they’re finicky for awhile after a shutoff. Try keeping it inside in room temperature and storing it vertically battery side down for a day or so, and then flip it and store it battery side up. If you happen to have a dehumidifier in the house try putting it near it. The snow probably short-circuited something in the power plug and you may have water inside. Keep it unplugged for a couple of days until you’re sure it’s dried out. Then try again.
• S

  Plus hardly will co up hills in elevate mode?
  uphill • • shark650  

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  @shark650 how steep was the incline and how fast were you trying to go up it.
• D

  Not being able to charge right off rip??
  • dirtydabs420  

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  could be a bad charger or the AC power cord that connects to the charger, you probably have a similar cord somewhere at home that you could try. Worth a shot.
• D

  Foot Sensors on Back Foot
  • DoubleDown  

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  @DoubleDown Thanks for the info and also for being the willing test pilot to find that out ;). From what I know about brushless motors, it really does not matter which direction it is running (just experience from RC hobby).
• C

  OW XR won't launch
  • Chris  

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  Footpad sensors seems to have trouble engaging. When you are above 1mph, it wont shut down no matter what. That explains why you have issues stopping and starting, but no issues when moving. I would contact fm and see if they can send you a new footpad sensor.
• S

  How do you see multiple OWs on one app?
  • Swoodness  

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  @Swoodness I have 2 boards and use the app to control both when a friend joins me. You just have to go in to settings and disconnect the app from one board, then choose the other to reconnect. I do it all the time on my iPhone. You don't need it to ride the board.
• 

  Onewheel won't work and it gives me 16 flashes.
  • ON47WHEELS  

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• B

  Winter battery life.
  • BigJee  

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  I'm starting to see a decrease in battery as the temps get down to 25-40 deg. so far I've averaged 10-12 miles on the coldest days. my riding style varies from trail to pavement (parks, neighborhoods, hills) and as much elevation as i can get. (Carving Up Hill is the bomb) The last 2 days in the NE (LI NY) have been cold and the there is a noticeable "lack" of power at times that require a reboot (power cycle) to get the board back to normal. All in all not to bad, I have to say I'm impressed..OK Stoked..who would have thought, Carving up hill..
• F

  Footpad sensor sensitivity to atmospheric pressure variations
  pressure code15 footpad altitude personal space • • FabienBien  

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  I removed the grip and had no problem due to cold temperature (This seems to indicate that the glue of the grip could be responsible). Then, I put on the footpad the foam "Traction Pad" from ProRide. For this, I left the board and the pad outside in the cold for a moment, before sticking the pad. Since then, I did not have any "ghost rider" problem. To conclude, I had problems with classic skate grip tape from Vicious and Black Diamond, and now that I have ProRide pads everything is fine.
• M

  Fangs
  • mconn  

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  Thank you gentlemen i had already ordered them and then started second guessing myself
• Y

  removing the battery for an intl flight
  • yarons  

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  @yarons OW+ is under the 160 Whr limit but the OW+XR is not and must be shipped separately. The XR battery cannot legally fly in a carry on or checked bag
• 

  17 blinks High battery temp after charging all night in a 40 degree garage?
  • Striider  

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  @Striider Thanks for sharing, got that same error on my board after leaving it outside for a few hours. It wouldn't balance, and i was thrown off with the "High Temperature" warning message. Good to know it's too HIGH or LOW. Brought it inside and was fine the next day. She'll be more pampered going forward.
• U

  Caring for the battery ... fully charged or half ?
  batter • • UKenthusiast  

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  Thanks! Appreciated.
• O

  App needs very loooong to connect
  • owpete  

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  @owpete The Bluetooth chips are faulty in the new XRs. It needs to be sent in and fixed. There is a thread here discussing this problem.
• R

  XR fully charged battery & rapid self-discharge/ voltage drop
  • readysetawesome  

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  Back to the original topic - FYI the reason for this behavior (voltage drops >0.5v immediately after full charge) was a bad cell in my OEM battery pack.
• 

  App not saving my Rides
  • mr.vince  

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  Awesome. I knew I was doing something wrong. Thanks for helping me out.
• O

  App on two divices
  • owpete  

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  @owpete Sorry, can't help you with that. Mine is an Iphone.
• A

  Brand new XR, 200lbs down to 29% battery after 9 mile ride
  • aymon  

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  It depends a ton on terrain and riding style. I am 215 and got 12.1 miles on mostly pavement with 14% left in one direction to work. Top speed was around 15 mph. The other way, while it was warmer in the morning, it was more stop and go, and 12.3 miles and I almost had to walk-of-shame it the last 200 yards due to dead battery. It nosed up and I had to reset it and sit awhile then rode the last 200 yards. I think I was in mission at the time. I get that sensor error sometimes too, but I am hoping it's my hiking style shoes causing my toes to lift as I lean. I also have had a couple nose dives, but it has been my fault- leaning too far forward on an uphill and ignoring (didn't realize what it was in time) the very brief pushback. The heavier you are, the easier it is to shift enough weight forward to overpower the wheel and eat pavement. Be careful, take your time, carve and have fun!
• O

  Which android version for the app?
  • owpete  

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• W

  XR top speeds
  • wyard01  

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