Technical Support Forum

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  This topic is deleted!
  • RUFR  

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  Airplanes have stall warnings. Just before the wing stalls, there is a loud beep...
  • Thorium  

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  @readysetawesome I'm at 1300+ miles on my OW+ . . . totally agree with EVERY point above as my last nosedive was at 22 mph around the 600 mile mark (wasn't pretty). I'm still pushing for a customizable speed warning limit (implemented in the OneWheelWear app for Wear OS watches, btw) in the OW app, which I would set at 15 mph, but FM doesn't seem to look at these requests. I still ride with a helmet and wrist guards for casual rides and full gear for more aggressive riding . . . just in case!
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  Fifty Percent with TwoMile Range
  • BoardWithLife  

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  @Rado gotcha, thanks for the info. It just seemed strange that after a good 5 minutes of riding it didn't change.
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  Motor not Disengaging
  • jp1131  

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  @jp1131 They should be able to just send a new front footpad and not make you send in your whole board. At least that’s what they did for Casey Neistat.
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  Forum Email Confirmation Going to Spam
  • magic-madrigal  

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  Same problem with an outlook email adress.
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  XR Turns Off Immediately [Multiple issues with my XR]
  • Sal  

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  @Solemero didn't cost me anything, I don't know what was fixed but it was taken care of under the warranty and I'm very pleased with my experience with FM customer service.
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  New XR, 100% Charge, 7mi Range?
  battery onewheel xr newb range • • eckit  

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  @eckit That's one of the early stages... soon you'll be staring at grassy hills and looking for grass bowls to ride when out with friends.
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  OW+ Will Not Charge
  • JB23  

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  Now its my time to have such problem.. My V1 is two years old and 400 miles on it, and never had any issues, only scratches.. But three weeks ago I rode to completely empty the batteries and forgot to recharge right after getting home.. That moment I think, I killed my board. Leaving the batteries empty for too long is deffenetly not good as the electrical circuits drains electric current even when not on. When I try to recharge, the green lights goes on and the pulsing blue light indicates the battery is full, but the app say 0%. Well, sending the board back to FM is not an option for me. Tryed everything as you guys suggested but with no luck. Next step is disassembling and trying to recharge each bat cell separately.. With luck the BMS will work afterwards
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  Overcharged Battery after firmware update
  • renato  

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  App showing 100% and not depleting
  • nerdlyninja  

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  Grip tape and sensor pad moving
  • Reptile  

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  @jlk250 There is a chance they will just send you a new foot pad if you call for a warranty claim. Might be worth calling now. The foot pad is only 4 x bolts and a plug to replace.
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  Faulty BMS?
  • Carbon  

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  @Carbon So when my app and board refused to be in sync on battery life, I did the above procedure with 48 hour charges, 3 consecutive times and it finally broke the cycle and got my cells balanced. Sorry to hear yours isn't correcting itself.
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  Motors doesn't engage
  • Cyberaw  

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  @Cyberaw You'll see a little icon three down from the "light" icon on the main page of the app. That is intended to be a view looking down the board. When you put pressure on the front pads with just a finger you'll see either a toe or heel of a shoe touching down in the icon. And a flat shoe when both are engaged.
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  Is there a metric mode?
  • NobodyOfNaught  

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  Disconnect from your board first, then go to settings
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  16 Blink Error Msg?????
  • Devon  

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  @Devon Very welcome. Was hoping FM would of been the voice to help. Forums are usually filled with answers and info, but often too unorganized and scattered. Search features sometimes spit out vague responses.
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  App and forum different logins?
  • davidwilkie  

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  Pushback @ 15mph
  • NobodyOfNaught  

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  I think as you're getting more comfortable you're now more relaxed and sensitive to the board. Seems normal to me.. now if you didn't get push back I'd be worried. After crashing a few times going past 15 mph now I keep my speed as soon as I feel it and haven't crashed in a year.
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  Stupid problems, warranties, must keep riding
  @jeffmccosker • • BigJee  

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  So here’s what I wanna know now... let’s say a year goes by and I’m out of warranty and the battery goes bad or the computer for some reason messes up or the hub motor goes out... then what happens? It seems to me that whatever goes bad, they should be able to swap it out right? I mean of course for a price... but there shouldn’t ever be anything that is just fatal to the whole machine right? Anybody had any experience with this?
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  Over regeneration error - battery still at 100% after 11% usage
  • blankets  

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  @skyman88 is right - note the usage and regen displays in the onewheel app. If you keep the app and your board on for the entire duration of your battery's charge, then you can use this formula to calculate % remaining, and it it is always accurate (even when the % remaining at the top bar is known to be inaccurate) because it based on amp hours consumed: 100% - [usage - regen]
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  "Invalid credentials"
  • Serenegecko  

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  Thanks, I did try loging out and then back in, I even uninstalled the app and reinstalled. Still get the same error message.