Technical Support Forum

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  Keeping you in the game
  • Onewheel Support  

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  V1 oldest version bearings
  • krisusan  

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  Hi guys Did you manage to get the specs for the V1 bearing sizes? Would be much appreciated 🤙
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  Battery issues
  • MDMason  

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  After the above reply I ask if Future Motion would stand behind a new battery pack. Their response was no. It’s my conclusion that this company will not support their product beyond the technical absolutes of their minimal warranty and provide no goodwill when the circumstance dictate otherwise. This is the most regretful purchase I have ever made and can’t decide if I want to invest another $500 for another 129 miles. Check out the Better Business Bureau for similar cases. Future buyers beware!
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  Onewheel ride by itself
  battery onewheel+ • • kyosya  

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  @kyosya. A Onewheel moving on its own sounds to me like a problem with the grip tape over the sensor. Search YouTube for videos on replacing your grip tape -- or get a new footpad. Get an app to check your battery cell voltages for balance -- I use the Onewheel Community Edition app, but there are others. (Note: the XR only has 15 cells, while the Plus and V1 have 16, so for the XR one cell of the 16 in the app will read weirdly.) A solution I have read but not really tried for rebalancing the battery cells to get a more accurate percentage reading is to drain your battery to 'Captain Morgan' low battery pushback, turn the Onewheel off and wait a moment, drain it some more and again until it will no longer turn on, then charge it for 24-72 hours -- and hopefully that will correct the issue.
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  Onewheel Has Become Slower on Hills
  • ktheorin1  

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  @ktheorin1 said in Onewheel Has Become Slower on Hills: @stinkyface The tire pressure is right around 20 PSI, which I think it the correct PSI right? Yep, not yout tire pressure. Got any riding buds who can swap rides to compare?
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  Board slowing down and stopping uncommanded
  • speedracer  

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  @gasbreakdipper said in Board slowing down and stopping uncommanded: @stinkyface the last reading of 0.04 look odd.. Yep. All the Apps allow for 16 cells. Which is whats in the plus and v1. The XR and pint cells are a different chemistry and have a higher nominal voltage, so there are only 15 cells. So the App basically reads zero for the non-existent 16th cell for an XR. All normal.
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  New Pint not charging to 100 percent.
  • bataleon  

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  @bataleon send it back or exchange it. Make them pay for shipping. They send out bad units, shame. New owners should probably take their unit apart and check seals and that sensitive areas are protected if they know what they’re doing. A good time for this would probably be after 10 months ownership then if you’re unit has water damage like mine and they will hopefully fix it if under warranty. VIDEO TAPE THIS PROCESS so they cant say someone opened it and damaged it like they tryed with me. REMOVING THE STICKER CANNOT VOID WARRANTY...As of 2018. This is law.
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  Glitchy V1
  • Senior Coffee  

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  So out-of-the-blue the board today started reading the correct battery percentage so I'm going to wait before I dive into it and see if it was maybe just a temporary gremlin. Anybody that's dealt with electronics for any length of time knows that Gremlins do exist LOL.
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  Pint fast charger
  • Senior Coffee  

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  Pint riding modes
  • Senior Coffee  

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  @Senior-Coffee I ride in skyline all the time. When I switch to Pacific the ride feels more tame to me, kinda like tightening up loose trucks on a skateboard. I also feel like there’s a bit more torque and a punchier feel to the power curve in skyline. My opinions only, and based on feel and not knowledge, so consider the source...
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  This topic is deleted!
  • Senior Coffee  

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  Front foot pad 6 pin connector
  • Kiteflyer  

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  This topic is deleted!
  • Senior Coffee  

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  This topic is deleted!
  • Senior Coffee  

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  Range Test after 500 days
  • HanahsDax  

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  @HanahsDax 500 days is a fantastic feat. Congrats on being first to that milestone. 🙏🙏🙏 Been looking at my cell balance after 2,500miles. Amazing they are still near perfect. These machines are really solid. Maybe the regular use is good for them.
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  n/a
  • a_onekatie  

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  Fully charged but dying at 78%
  battery • • paylork  

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  @paylork its a battery cell imbalance. FM will ask you to run it down flat, then put it on the charger for 48hrs. Worst case the battery will need replacing. I hope you still have warranty.
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  OneWheel+ manufacturing defects found during bearing replacement
  • Telomere  

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  @Telomere nice one. Thanks for the tip on the o-ring selection. Mine were still intact with a sliver skinned off them. I too had some paint overspray in the bearing area. At least they didn't paint the bearing! 😁
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  Squeaking sound
  • Jerre  

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  I suspect a temporary fix. So long as there isn't any bad noise and the wheel is still rolling smoothly (power off). A bearing change can likely wait until your next tire change. I would just keep an eye on the bearing, If you see globs of the sticky grease from inside coming out and rough noise then you need to do a swap. The worse case is if the bearing fails then the stator can rub on the rim magnets. You would definitely hear that.
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  Footpad sensors and shoes with metal in the soles
  • cba20k  

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  Since the footpad sensors are Pressure sensors. Material isn't the issue. Just so long as pressure is applied.