Technical Support Forum

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  Keeping you in the game
  • Onewheel Support  

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  Pint motor
  • JMAC  

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  Loss of power after updates
  • 303tatrat  

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  BMS transistor corroded
  battery bms • • tim.reinoehl  

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  @tim-reinoehl check OW owners/riders on FB. There is a guy who takes new XR's apart and sells the parts
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  XR constantly losing app connection?
  • suboba  

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  Mine came back from service after only 4 business days. I was without the board for about 10 days (FedEx ground). The controller was upgraded to 4209. Now the Bluetooth connection is perfect! No drops! Connects to all my devices... Totally worth the wait! Customer service representative was also great!
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  Getting the battery out of OW Pint.
  pint • • Khayman  

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  Onewheel V1 When I fly: -battery is in carry on luggage -Discharged (marked), removed, and stowed in fire proof battery transport pouch (http://onewheel.wiki/Air_travel) Including all the spec paperwork y photo of the MH capacity of the battery (http://onewheel.wiki/Air_travel) When I go through security I pull the battery out and set it in it's own bin. I do leave it in the fire proof pouch, with the paper work. -Onewheel-is checked in a camera equipment case (http://onewheel.wiki/Air_travel). tire deflated (pushed in a bit for a visual), tape marked "no air" in english, and in the language where I am going. Also, Tape marked "no battery" in English, and in the language where I am going. Spec paperwork included (http://onewheel.wiki/Air_travel). When I can i do keep someone close, but that is not always the case. Let's keep this thread going. I too want to know the ease of pulling the battery on the pint. Would be nice to see one. I will add this: Act like a professional, be prepared like a professional, and get treated like a professional. Less hassle and you get to ride in cool places. If you act like they have to let you take it. Insert millennial attitude here. Then the more hassle and you get to walk in cool places.
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  Any problem with recharging Onewheel using my car battery and an inverter?
  • adubberley  

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  You could but you'd have a rucksack full of power supply and battery. The guy's design seems pretty sound and all the parts are commercially available, the only criticism being that he should have perhaps used a diode or two in series with the batteries to keep the volts under 15V for the Duracell inverter rather than a resistance.
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  Syncing Bluetooth to the XR
  • dpierce921  

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  @dpierce921 I think it would be a lot easier if you just called their support number. You are a paying customer and they will help you. As far as I know, they don't solve tickets on this forum. Having said this, people here are helpful and someone might point you in the right direction in terms of the bluetooth pairing. Did you install the app yet?
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  Footpad Sensor Warning At High Speeds?
  • SirCarvesAlot  

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  When I first started riding I'd get that warning ALL the time. I'd try to ignore it but it was still annoying. Here's what I did to fix it: I ditched my worn out $14.00 Walmart sneakers and stepped (way) up to $30.00 Walmart sneaks. No more msg's. Seriously.
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  Horrible noise after installing accessories
  • donny h  

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  @skyman88 Exactly what I was thinking, I bed adding a plastic fender magnifies the delirium humm as it vibrates the thin plastic. I can definitely hear the delirium added noise even without the fender.
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  Brake getting weaker? harder to get on
  • Gtamas90  

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  @Gtamas90 , I have not noticed this. I will say I'm relatively light weight rider though... Not trying to be a jerk here, but have you been gaining weight? I would assume weight has a lot to do with this. When you're off the board and the board is sitting on it's own on a hill, does it roll? Or stay put? I'm assuming you're only noticing this when trying to mount the board and not when it's just holding on until you get on?
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  Simple to put in place, customer service suggestion
  • gameofchance  

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  @gameofchance said in Simple to put in place, customer service suggestion: . This is the only problem i have seen with your company and its the only thing that is preventing me from purchasing your product, fear that if something bad happens i will be unable to get it taken care of through your customer service system. So, you dont even have a board yet ? LOL! I wish there were a support group for all my pet peeves.
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  Sensor pads... am I skrued or.....
  pressure sensor pad pres sensor pad • • TravisStanton  

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  @TravisStanton post a picture I don't see anything
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  Battery cells at 3.62
  • tony420121  

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  @skyman88 sorry for the late response. I have about 2790 miles on it.
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  Battery side red lights died
  lights • • awormasi  

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  @HanahsDax Still under warranty? Have to send it have to FM and get them fixed for free. Otherwise my guess is your wires have been damaged. With the power off, can you shake your board and here a rattle in the front? Or you’ll here it when going off curbs and over obstacles when riding.
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  Lower risk of nosedive?
  • owpete  

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  @owpete I ride with the nose elevated to .04 to give me clearance on uphill runs. Both of my nosedives have been going up hill
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  XR not shutting down when front-foot lifted
  • dhreiss  

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  Thanks, folks! This has given me a bunch of things to test. Your feedback and advice have both been appreciated. :)
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  Help diagnosing knocking sound
  • biell  

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  @biell thank you so much for the explanation, I don't have any problems yet but I feel that it's soon time. Maybe I can get one more summer from it and change tire and bearings when winter is coming again.
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  V1 oldest version bearings
  • krisusan  

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  @krisusan I would also like to know more about the V1 bearings. Does anyone have sizes or have a video of someone who has changed V1 bearings?
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  Will this tire work?
  • zakplm  

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  @zakplm You need a Hoosier 11x6.5x6 D30A compound from Smiley's racing or go with the one Craft&Ride has but I think theirs is 11x6x6, not sure about the hardness though. I got 1990 miles off mine which I why I bought it again. Hope this helps. Ride on...