Technical Support Forum

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  Keeping you in the game
  • Onewheel Support  

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  Not turning on
  • amcnult1  

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  nah mine has been 100% since day one.... maybe you got a lemon :(
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  Pint vibration
  pint • • DeDe_F  

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  @stinkyface Sorry it took me so long to get back to you. I tried what you suggested and it turns out there's a small area on the tire that feels "flatter" than the rest. It's not a bump, on the contrary in fact, but it would still explain what I was describing. I'm surprised and a bit amazed that this can make a difference in the "road feel" :) Most of my miles are not on smooth blacktop here in Canada, far from it, so if it's not detrimental to the OW itself I can live with that tire. Thank you so much for helping me find an explanation!
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  XR constantly losing app connection?
  • suboba  

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  @flgliderpilot I'm interested in resurrecting this topic as well as I just purchased a used 4208 that's out of warranty and exploring my options. Not opposed to opening it up and do some soldering if that's the only way.
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  Pint not connecting to Android app
  • DanMN  

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  Figured it out. The iPhone app was still connected on my iPad, as soon as I force quit the app, the Android app picked up and connected. Maybe the app should have instructions identifying that the board you are trying to connect to is already connected to an app to save this frustration.
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  Power button
  • deezzzz  

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  @deezzzz Is this the XR? There was issue surrounding some boards with the hardware version 4211 where the board wouldn't stay powered on and like you've described would sometimes require repeated button presses to get it to stay on. Most have found a reliable way to get it to work first time is to hold the power button in until the blue light flashes. https://www.reddit.com/r/onewheel/comments/hmpa1f/solution_please_year_xr_hardware_4211_power_on/?utm_medium=android_app&utm_source=share
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  Onewheel XR + Not Running
  • bulletbob  

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  Home Charger
  • sezzdavis  

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  That 63.6 vdc is close to my xr charger (63.4 v) on the green light. Whether or not it will work properly when plugged in the board is something I can't answer. $1500 vs $100 ?
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  Why localization on the App ?
  • Sebasp1976  

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  @stinkyface said in Why localization on the App ?: @Sebasp1976 if you are using Android, its a google requirement. You can turn off your location once connected or some people use a fake locstion app to keep them guessing. I hate this issue, but accept its a google thing Umm, no, this isn't a google thing at all. This is a Future Motion requirement. You can still connect to your OW using pOnewheel, Onewave, or OWCE without having location on. This requirement came on at the same time that FM added the "Group Rides" feature. Basically, they want people to be able to communicate with other local OWers (which is totally cool, btw, but only if it is by choice) and need your location to figure out what "local" is. They could have made this optional and disabled the local group ride feature without a recent location, but the chose not to. They could have also only asked you to turn on your location if you opened the "Group Rides" or "Rider Search" sections of the app.
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  Pint Simple stop - disable or turn off without the app!
  • Alistair  

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  @Alistair You will need the App to turn off Simple Stop.... Using another phone can work like stated by @Swinefeaster .
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  fender causes front grip to wrinkle up.
  fender grip tape front foot sens • • JojoMototo  

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  @3tch3r yeah, that would be nice. I guess it is a matter of ratios. Grip tape isn't always perfect, so if 1 out of every 1000 OWs has grip tape issues, I think that is reasonable. If it is 1 out of every 20, well that would be a different story. I don't know what would have happened with my XR, as I replaced the stock grip with TFL pretty early on, since I learned from my plus that I like it better. Grip is personal, so I don't mind that the stock FM grip isn't perfect for me.
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  Pint Power Surges and Wheel Slip Detection (Or rather not)
  • cba20k  

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  I had a surge this morning that sent me backwards onto the asphalt when my Pint went full-speed ahead. I was riding on my new Hoosier wet-weather treaded tire, just logging some kms to get used to it, so I had my upper body pads on, in addition to the wrist guards and helmet that I always have. Lucky thing – tore my coat on the elbow, but the pads did their job. Hopped up and rode another 6km* in a mild state of shock. lol. I was at 38% battery, and I never felt any surge like that on the stock tire on that much battery (2400 km on that one). OTOH, this new tire is very soft and very energy inefficient compared to the stock slick tire. May well be that I won't be able to ride it like the old tire due to the additional drag all the time. I'm 85 kilos and run with it at around 22 psi, so far. Headwind; soft tire, cold temperatures, low battery – it all seems to play into the possibility for drama in the form of surges/nosedives. *Note: Yep. Range extender, but I've got 1000 km riding with that, too, and it's never been an issue.
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  Battery issues
  • MDMason  

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  @MDMason The same thing just happened to my board at 150 miles. The battery repair ends up costing 1/3 of the board cost. That’s a lot of money, they will not even acknowledge my ask for a discount. I’ve now come to notice that they do not mention warranty on their website, or maybe it’s hidden and I can’t find it. There is no tab for warranty details as commonly found on product websites. So disappointing, I have recommended this board to two of my friends which resulted in them purchasing one. Will not be doing that anymore.
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  Onewheel V1 broken
  • lemur  

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  @Lia That sounds doable with a generic 14s bms for charging and balancing but not for discharging. Discharging straight from the battery pack.
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  Leaderboard Inconsistency - (edit: Now Resolved)
  • blkwalnutgrwr  

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  Inconsistency resolved: The program running the Daystreak Leaderboards simply will not allow the same rider to appear in more than one slot of the five, regardless of the number of days in a streak on a secondary board.
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  Pint stopped on me tossing me and my 🍻?
  • beatsnblunts  

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  sad to hear that man
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  OneWheel Pint Rattling Sound
  • 3tch3r  

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  @LidPhones I finally got a hold of Future Motion and they recommended I send the board to them for the fix since its still under warranty. Thanx for the Facebook group link though!!!
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  Pint randomly stops and nosedives
  • john5l  

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  Android app not recording the whole ride
  • TheHammer  

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  So I think I figured this out... I had the power mode set to medium power savings on my android phone, and did not realize it. I set it to high performance mode, and it seemed to record the whole ride just fine, without any dropouts that I noticed. Next time I'm going to try it on optimized and see if it still tracks well.
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  Battery - XR Charging Drain 1%
  battery charging • • SlinkyMan  

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  @SlinkyMan You should be fine. Give it a good overnight charge and ride it again the next day.