Technical Support Forum

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  Keeping you in the game
  • Onewheel Support  

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  OW XR Battery Repair in Europe
  • Taranis  

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  @Taranis 👍sehr gut
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  Bad Battery
  • FIRE EAGLE  

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  @FIRE-EAGLE keine Ahnung aber mein OW XR ist nach 8 Monaten und 1120Km einfach ausgegangen. Aber die Akku Anzeige war bei 80% voll. OW sagt jetzt der Akku ist Defekt kann ich mir auch so vorstellen. Es ist noch in der Reparatur 🤦‍♂️ seit Juni 2019 😠😠
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  Pint Fender Screw Size?
  • hag000  

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  Onewheel pint losing air from valve
  • brk9875  

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  Any tire plug/patch kit will come with replacement valve cores and the tool to pull them out and put them in. Sometimes Slime can gum them up and the valve wont seat properly. If you have slime in the tire make sure the valve stem is in the 12 o'clock position to reduce the chances of he new valve core getting clogged as well. Check with your local bike shop, first. They will probably swap the core and pump up the tire gratis if you look like you'll buy a helmet or something from them in the future.
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  Is it ok to use the Pint ultracharger all the time?
  • dajw  

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  @dajw In general for the OW battery technology (and other similar tech) it is best for the battery to have less stress over the life cycle. So if you charge often at higher amp rates that will reduce life. Both chargers top off in a similar rate above 90% . I use the XR charger with a Pint adapter while out and about then use Pint charger overnight and as my primary method 95% of the time I charge up the Pint
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  2020 Update: Better Board Shoes Make for Better Riding!
  • LidPhones  

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  @McFloaty really REALLY digging those maroon Vans!
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  Strange pint battery issue
  • BigBird50N  

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  @stinkyface haha yes lol! Was just going to write that the same thing happened to me yesterday!
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  Pint does not engage
  • ifyoumustknow  

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  @stinkyface said in Pint does not engage: "Mount of shame". LMAO, Been there done that. But then I got these little blue "felt pads" for my sensor.
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  Battery issues
  • MDMason  

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  Most warranties don’t start until received date for those reasons. I would argue as well if there was an issue. I hope FM customer service doesn’t go down hill due to greed as they see the $$ roll in.
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  It Bricked
  • kammadam  

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  I'm convinced that at least half the shutoffs/nosedives are from worn out or wrong shoes. I had a nosedive, sent the board in, got it back and it still felt a little "funky". Then (and only then) I remembered that the board was acting up a year or so ago and I just happened to get a new pair of sneakers at that time. The board stopped acting up. So this time I bought another new pair and the board stopped it's "funkyness". I sure wish I'd thought of that before I sent it in. Before the nosedive sometimes I'd have to try several times to get the motor started. Try new shoes and maybe save yourself five hundred bucks.
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  Power issues with the pint
  • tomas  

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  @tomas how’d you go man? Curious to know if you managed to resolve the issue
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  Bearing replacement
  • Sponge315  

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  @Sponge315 i went with the skf bearings in the vid at my last tire change. Even purchased them direct from skf (not a reseller). Beware the fakes. The best seals is most important for me. If they keep more crap out then the bearings will last longer. Not saying ceramics are not good, but there best application is higher temperature and if crap gets in there then doesn't matter how good the balls are.
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  Charging me for a Circuit Board Manufacturing Defect
  • WoWo  

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  @WoWo Posting here won't get @Future-Motion to respond, you have to call them directly. I called a couple of days ago and, while I waited on hold for some 15 minutes, someone did eventually answer. Which is way better than in the past when you'd hold for 2 minutes, then it would hang up on you!.
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  Onewheel XR dies at 46% battery
  • lavaman  

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  That's unfortunate. Clearly the heavy wheel and rails aren't the issue lol.
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  Bluetooth issues with OneWheel Pint
  onewheel pint bluetooth issue disconnect • • Ramphex  

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  @Sponge315 said in Bluetooth issues with OneWheel Pint: https://community.onewheel.com/topic/8631/pint-bluetooth-issues/74 Ahh no wonder I missed it, it was in the general discussion and not in technical support. I'll head over that way and start reading to see if there's any progress made.
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  My board pulsed same as Starrett67
  • SlyFoxxx  

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  @SlyFoxxx This pulsing, slippage feeling is called "surge" and is normal. It happens when the system is about to run out of torque, so if you ever feel it, slow down/back off before you nose dive. If you look at Starret67's thread, what Ian Johnson wrote is correct.
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  Charger light flashes red on Onwheel plus
  • Dave Collins  

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  @Dave-Collins haven't seen that error, but to get it on the charger light only might be a charger issue. Are you getting a flashing light series on the OW button light? Not just the usual pulsing? Most common charger fault is the cheap cable between the wall socket and the brick. Try find another plus rider, use the rider search feature in the app to test with another charger. Best to try and eliminate the number of potential faults before you start ripping it open.
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  Bluetooth connection got worse
  • jebes250  

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  OP Update: I sent my XR to FM to evaluate the bluetooth issue, and it was repaired under warranty; controller circuit board replaced, and hardware version is now 4209. I did a quick test indoors, and it appears to be maintaining a bluetooth connection at least 10-15 feet away while riding. (One mile of loops in the basement with my iPhone 6s NOT in my pocket, and it never disconnected.) From PA to CA and back was less than 3 weeks. No other noticeable difference with the newer HW rev, but I haven't been outside with it yet where I can get above 8 mph. The only thing I'm hoping for is more obvious push-back, like the PINT apparently has, but probably not the case. One can dream though!
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  XR space between wood and frame
  • kiter25  

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  @biell thanks! I did what you said, but indeed the footpad seems to be a bit bent. That’s what caused the gap