Technical Support Forum

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  Keeping you in the game
  • Onewheel Support  

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  XR shutting off at 25% after trying the milk crate thing when it cut at 15%
  • Madroxkran  

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  Next time you run it down to the point it can go no further take a screenie. Curious what each cell reports when it dies at the 15-25% mark.
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  Reviving a destroyed Pint
  pint repair snapped • • Lia  

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  I'm in! Holy crap that hub was hard to take apart. It was pretty tight but I eventually managed to break it lose after plenty of oil and destroying a few bits of spare wood to act as a dampener when hammering the axle out. Once whatever was stuck came loose I was able to push it through all the way with just my thumbs. Looks like one bearing is utterly shot. It's got loads of play in it, enough that I can wobble the plate against the axle with the bearing seal being the bit that moves. Trouble is it won't come off. Since it's 6PM I'll hold off bringing out the big guns to rip it off but tomorrow it's coming off! https://www.youtube.com/watch?v=h1OPNpuGkf0 The scrapes on the hub wasn't me, that was the Van! Same side as the suspected dodgy bearing so makes sense. Under close inspection it looks like there is some corrosion on one of the stator cores along with matching rust blobs on some of the magnets within the hub. Doesn't bother me too much as I'll just clean it off. Outside of that I think this might be a simple bearing swap... I hope. Any recommendations on new bearings? Obvious choice seems to be Craft&Ride but curious if anyone has a special brand they use instead?
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  33% Max Charge
  help charging • • Ottohoff  

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  @Ottohoff what is the new charger? What are its specifications? There is a bit of tech in the charger to control the charge rate during the charge cycle that you will lose by using a generic charger.
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  iPhone Onewheel app Bluetooth not connecting
  • Cawsie  

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  Favorite foot pad upgrade?
  • pintRider  

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  I just discovered the tags that are applied to other posts that I have seen. And I just found this post https://community.onewheel.com/topic/8177/concave-footpads which tells me a lot of the kind of info I was looking for.
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  Onewheel Pint Speed Issue
  onewheel pint speed limit speed limit • • MountOlive1  

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  Is your Pint footpad sensor "faulty" consistently?
  • Firehalk  

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  I've had lots of problems with the sensor on my Pint, including the foot pad sensor errors. This was the case even when wearing Vans waffle soles. I used the same hack that a lot of people have used - adding sticky velcro circles over the grip tape. That seemed to fix the issue, although I've not ridden it that much as I mainly ride my XR.
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  Rear lights wires
  • lovesmewheel  

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  @Lia Super...thanks!
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  Board died with 49% Battery- WT%
  • jackiemoon  

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  @jackiemoon I use the onewave app which is available on GitHub. It will talk to XR's not sure about pints and give individual cell voltages so you can confirm if it's a balance problem.
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  Pint vibration
  pint • • DeDe_F  

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  I get the Pint tire bump too. My Pint is 18 months old so there is no warranty. First of all... Love my Pint. I carve and ride both directions. Almost all of the bump is on my switch side, probably because I ride that way 90% of the time and also in the 30-50degree F range during our winter. I think I was making too many tight turns with 17psi. I weigh about 250lb. I've raised the pressure and it is a little better. I am looking to get a new tire. I like the suggestion I've seen on another forum that I need to ride in the heat for a while... We'll see what happens. Almost 500 miles on the tire. Lots of turning... 67 years old and stoked.
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  Conformal Coating of Circuit Boards?
  • Kielanders  

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  DIY Conformal coating https://www.youtube.com/embed/1yPNnZVEp24
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  Onewheel widget doesn't work on lock screen
  • NotSure  

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  @NotSure Had to restart the phone apparently. But I would like to be able to read the current speed rather than just the top speed. I'll leave this thread for others having the same issue.
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  Major push back with batter reading at 90%.
  • Alexmcc  

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  @OneDan said in Major push back with batter reading at 90%.: @Alexmcc Almost $500 including shipping. Wow! Might as well go with the CBXR or similar aftermarket option at that price. It's a curious business model they got going huh?
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  Foot sensors deactivates while it says i was going 25mph???
  • bgood420  

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  @bgood420 it's not clear cut if the board deactivated due to both sensors not detecting or deactivated due to the BMS shutting off power. The sensor alarm may have occurred minutes before the nosedive.
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  My Pint shut down with a red indicator light on with 30% batteries left..what gives???
  • seucroch  

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  Yes I've done this recently... How to milk crate: Write a support ticket to inform @Future-Motion about the issue. Take a sturdy box or milk crate and perch the board up evenly without the wheel touching the ground, then place something on it that's heavy enough to activate the sensor pads up front. Document the procedure with video and take screenshots of app on your phone to show FM customer service when they finally respond. Let the board use up all it's reserve power by running the wheel until it shuts off. Send a diagnostic report via the app after the board powers down (you may need to restart the board). Once finished, then you charge it for 24-72 hrs uninterrupted. The board appears to cycle charging operations. You may notice it on a long deep charge because your board will appear to turn on by itself while charging. This procedure is not intended to be done often or regularly as it will prematurely age the battery if you consistently run your battery down so completely.
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  Can we combine the front footpad sensors to act as one big sensor?
  • pintRider  

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  The ideal solution for @NotSure above would be that if the board were in "slow mode" (under 1 mph or whatever that limit is) along with simple stop turned on, then either pad would allow the board to continue operating. In this mode, higher speeds would not be affected, keeping the high speed nosedive protection intact. It could also be a sub option under simple stop so it could be set separately if desired. That said, this would require @Future-Motion to make a software change in the app and on the board, which I wouldn't hold my breath for as the only changes they seem to make are to the leader board features. I (and MANY others) have been asking for a configurable speed notification for YEARS, but such things don't get their attention (I've even suggested this on the phone with them, only to be told they would suggest it to the devs). It also assumes that @Future-Motion even looks at this board (which we all know they don't). I agree with most responders above that making a wiring change to affect this would be a dangerous mistake, but then that's just IMO, as I have no need for such a feature. :)
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  Fan/hissing sound from board at very low battery
  • pintRider  

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  Thank you, Lia. For me, the sound only appears after I have been riding the board to the point where the battery has been depleted to 4% charge or less. And even then, it doesn't appear every time that I drain the battery that much.
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  Battery Charging Question...
  • RickN  

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  @RickN Agreed, with battery health you usually end up with diminishing returns. At a certain point you spend more time trying to give your battery that extra mAh lifespan than using the device. A problem with never going above 80% is the BMS can't balance the cells since almost all BMS's I've seen do a balance at 100% over a long period depending on how out the cells are form each other. Without a balance charge cells can get so far out from each other that the margin of usable capacity shrinks quicker than any cell degradation ever could. It's a science and most after looking deeper into it accept it's not worth religiously maintaining. For the OW my rules are simply if I can ride the next day on what charge I have leftover don't charge the board, if I plan on riding far the next day do a balance charge overnight.
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  Battery pint failure
  onewheel pint b battery failure • • nemo801  

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  @nemo801 the charger does what's called a top balance. I.e. charges cells to the top of the voltage range. Draining the battery by running it flat in a milk crate or similar does what's called a bottom balance (bottom of the voltage range). Don't do bottom balancing too often but it might help in this case. If the bottom balance doesn't fix it, a cell is dying and you should pursue a replacement battery under warranty.