Technical Support Forum

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  Keeping you in the game
  • Onewheel Support  

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  ONEWHEEL+ XRS (eXtended Range Suspension) - Teaser Clip
  • LidPhones  

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  don't think I want a more expensive 50# board with overly complex balancing issues
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  XR constantly losing app connection?
  • suboba  

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  @Jackalope what hardware version did they replace yours with?
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  More onewheel Xr bluetooth issues
  • TheGurgeMan  

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  @jonnyk said in More onewheel Xr bluetooth issues: The board came back pretty quickly, it only took them a couple days start to finish with great communication all the way, and now it connects as flawlessly as my old + did. What hardware version did they replace yours with? 4208 or 4209? I had the 4208 before and had the app would say "reconnecting" all the time. I just sent mine in and they replaced it with the same hardware version 4208. I'm still getting the reconnecting screen, but it's not as bad.
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  Stolen onewheel from my car SN 1835065232
  • Alex Ciobanu  

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  @Benb74 or you may see activity in your area via the app if they sign up.
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  No app. connection
  • speedracer  

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  Holy shit! Fixed it! Deleting app. and reinstalling it didn't work. Got Lightblue app didn't work. Got on Google and asked the question. First suggestion: Shut down and reboot your phone. THAT worked. I'm a happy guy.
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  Better Board Shoes Make for Better Riding!
  • LidPhones  

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  @LidPhones They ride great
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  Regenerative Charging Minimum Speed
  • cba20k  

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  @cba20k Regen comes down to speed. As @Motoproponent mentioned, if you go at a walking pace you won't really regen. I also live near a large hill, and I'll gain about 4% going down if I'm going at a decent pace. So I know that I can take two side streets to get to the hill and burn enough battery off to go right down.
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  Captain Morgan slide
  tail slide captain morgan runaway • • tomfoolery  

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  Sounds like my board is having similar battery issues to yours. One day it died at 34% then the next day at 24. Then I did the old full drain in sequoia mode and charged for 2 days. It fixed it... for a while. Then every few charges I’d have to do the full drain and long charge again. Now that doesn’t even fix it. Died on me the other day at 48%. I sent diagnostics as soon as it happened- that’s what fm told me to do... and they said send it in. My board has 1300 miles on it... and I ride hard... and I’m about 240 pounds. So I guess needing a little service at this point is acceptable. She’s boxed up and ready to send. I’ll let you guys know what they say and how much they charge me.
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  Won't charge. Won't power up. Flashing...
  • cactvs  

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  I had this same issue - board would not turn on, but powered up and communicated via Bluetooth fine when plugged in, showed 00% charge, adapter light stayed green, would not charge. I tried a lot of different things, tried pushing power button while board was plugged in, did nothing. Tried removing access panel to get to battery wire harness, unplugged it, tried drying it out since it was wet outside, didn't work. Then I plugged the board in for 48 hours straight and then pushed the power button while the board was still plugged in, adapter flashed red momentarily, then battery power showed 100%. Board then powered on when unplugged with no issue. This is a strange one.
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  Physics behind carve ability setting?
  carve ability • • strange  

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  @skyman88, I've adopted a consistent stance of both feet close to the fender, pretty close to perpendicular to the board for better heel-toe force for tight turning, and splitting my time normal and goofy about 50-50. Wish the OW+ was a couple inches shorter, as I don't need the extra front and rear platform room, and the long projection reduces terrain clearance on hills. Wobble is rare, but if I get it, it seems to be early in the ride. Wonder if Pint does the same thing.
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  Onewheel will not turn on
  • Anderson  

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  Give us some more background info: model, mileage, charging habits, when was last time you rode before not turning on, etc. @Anderson
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  15 Blink Error Code
  • Kielanders  

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  Brake getting weaker? harder to get on
  • Gtamas90  

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  @Gtamas90 That wheel slip feeling is what we call "surge". It is a big warning sign that you are on the verge of nose diving. Do a search for Onewheel surge and you'll learn what you need to know. Very important info for avoiding nose dives.
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  "Hot and cold" error - what to do? (no warranty)
  • elgehelge  

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  Loss of power after updates
  • 303tatrat  

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  I have experienced the same thing after the update. 2 other local riders as well.. Loss of aggressiveness
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  My ow isn't turning on.
  • The Serbian  

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  @The-Serbian FM isn't actively on this forum. You need to call or email them. Are you turning the board on flat, resting on the ground, at a decent temperature with no pressure on the sensors? How many miles on your board?
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  Pint motor
  • JMAC  

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  I wrote Onewheel an email asking about the torque of the Pint. I'm 6'1" tall and weigh 205 This is the reply: Pint definitely has some zip, and it packs a punch larger than it's size. Obviously the XR is going to have more range (12-18 miles) than the Pint (6-8 miles), but as far as get up and go, Pint delivers. I'm similar to your size and was very pleasantly surprised when I got the chance to test out Pint. It's more carvy and responsive than the XR, but won't handle the trail quite as well. I was very pleased to get this reply, I've only experienced excellent customer service from Onewheel. I ended up figuring out a way to order an XR but I thought I would share the response email I received in regards to the Pint. The Pint sounds promising, to all those who are going to be receiving your OW Pint soon. Enjoy!!
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  BMS transistor corroded
  battery bms • • tim.reinoehl  

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  @tim-reinoehl check OW owners/riders on FB. There is a guy who takes new XR's apart and sells the parts
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  Getting the battery out of OW Pint.
  pint • • Khayman  

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  Onewheel V1 When I fly: -battery is in carry on luggage -Discharged (marked), removed, and stowed in fire proof battery transport pouch (http://onewheel.wiki/Air_travel) Including all the spec paperwork y photo of the MH capacity of the battery (http://onewheel.wiki/Air_travel) When I go through security I pull the battery out and set it in it's own bin. I do leave it in the fire proof pouch, with the paper work. -Onewheel-is checked in a camera equipment case (http://onewheel.wiki/Air_travel). tire deflated (pushed in a bit for a visual), tape marked "no air" in english, and in the language where I am going. Also, Tape marked "no battery" in English, and in the language where I am going. Spec paperwork included (http://onewheel.wiki/Air_travel). When I can i do keep someone close, but that is not always the case. Let's keep this thread going. I too want to know the ease of pulling the battery on the pint. Would be nice to see one. I will add this: Act like a professional, be prepared like a professional, and get treated like a professional. Less hassle and you get to ride in cool places. If you act like they have to let you take it. Insert millennial attitude here. Then the more hassle and you get to walk in cool places.