Technical Support Forum

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  Keeping you in the game
  • Onewheel Support  

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  XR constantly losing app connection?
  • suboba  

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  I just sent mine in yesterday. They say turn around is 2 weeks I hope so and hope they fix it. I figured with all the rain we are getting here in SoCal it is the perfect time to send in I will post the results when it is returned
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  Stolen onewheel from my car SN 1835065232
  • Alex Ciobanu  

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  @Alex-Ciobanu sorry to hear about that any luck yet on the recovery? Would be kinda cool if you were able to ask FM if anyone around that area purchased a charger for that board that got stolen V1,+,XR? Then you'd definitely figure out who stole it because they wouldn't have a charger. Just an idea.
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  Battery cells at 3.62
  • tony420121  

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  @Str8Carver37 Any idea how many miles on your board/battery?
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  16 blinks
  • snosurfer  

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  @snosurfer Why did you have to pay to replace the motor? Wasn’t it under warranty?
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  Ride without the app?
  • surferdude  

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  The app unlocks the true potential for the machine. I have a friend with an XR and he cannot connect with his phone but still is able to ride. @surferdude
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  Physics behind carve ability setting?
  carve ability • • strange  

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  @strange How many miles do you have under your belt? The settings are night and day. I don't have a good answer for you on the "how" but it's been asked before. My guess is rate at which the motor and sensors are outputting and reacting. So for a tight trucks setting the board has more rapid rate of adjustment relative to inputs vs a loose setting which you can more easily turn.
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  Push back on custom
  • leddzep  

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  OW+ remote charging?
  • mfgage  

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  @mr-vince yes thanks. The solar powered fender add on looks really interesting too. Wow
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  Will this tire work?
  • zakplm  

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  @zakplm If you're not on Facebook and in the OWOG or OW Riders group, Reddit seems to be another great resource for the OneWheel... https://www.reddit.com/r/onewheel/comments/9s09lt/hoosier_or_burris/ But @jeffmccosker has done a great review of a bunch of tires in one place here... except for the Hoosier 6" treaded which is also out now. In general the Hoosier is more rounded than the Burris, but very similar otherwise.... other than price. http://www.stokelife.guru/burris-racing-6-tire-review/
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  XR Battery distance + calibration?
  • TheOmegaMan  

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  @TheOmegaMan For reference... in the summer on 80% paved, 20% other riding, my XR get's about 22 miles per charge.
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  This topic is deleted!
  • snosurfer  

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  Battery side red lights died
  lights • • awormasi  

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  App not recording Absolute Top Speed
  • mr.vince  

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  Somewhere around 25 miles it started tracking properly? I did reset a couple times, even though it was at zero. Now my absolute top speed is displayed in app. I did move phone to jacket instead of jeans and it stays connected. Not sure if this has something to do with it.
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  Full Leaderboard Display
  app leaderboard streak • • stinkyface  

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  V1 oldest version bearings
  • krisusan  

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  @krisusan just my best guess but aren’t bearings.... well bearings? I would imagine they come out like any other bearing. Look for the YouTube video with the “bearing guy” for Onewheel’s. Better yet, look no further. Sean Nelson aka “the bearing guy”. I believe this to be the most informative video on bearing replacement for the onewheel. Hope this helps.
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  Error code 15
  too cold warm-up code 15 error • • Allen  

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  screw bolt torque specs
  • JacoNZ  

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  No acceleration after a fall
  • UCTeeth  

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  Terrible Battery Life
  • Mark Stromberg  

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  Temperature can make a huge difference. If it is close to freezing or cold and windy, the warmth that the battery is holding from being stored indoors, can be lost quickly. Once that warmth is lost, the battery performance is very much dimished. A normal seven-mile board could definitely only get two miles in the right circumstances. I've been able to increase range in below 40* temperatures by taping chemical hand-warmers with an open-ended wind-cover to the underside of the battery compartment. This hack should only be used carefully, with consideration for not over-heating the lithium batteries.