Technical Support Forum

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  Keeping you in the game
  • Onewheel Support  

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  Pint does not engage
  • ifyoumustknow  

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  @ifyoumustknow said in Pint does not engage: I’m 115 so I’m not sure if maybe I’m too lite for the pint to register. No way! I’m like 116 right now and it works fine for me 😉 As a light weight, I do highly recommend taking your tire pressure down for better stability. I’ve been riding at 12 psi but am tempted to go even lower.
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  OW models and taking them on airplanes
  • Franko  

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  @LidPhones sounds like a good night!
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  Bluetooth connection got worse
  • jebes250  

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  @stinkyface ahh, got it now thanks! Guess I wrote this elsewhere, but I can def confirm that my Pint is having connection issues. My hope is that there must be an update in the pipeline, since custom shaping is not currently an option for Pint users.
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  This topic is deleted!
  • Senior Coffee  

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  How to recover the account
  • Alex Ciobanu  

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  At 50% battery power xr slowed.
  • holageorgia  

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  @skyman88 Trust me buddy, I tried all the possible outcome. I had to send my board to FM and it is now Finally on the way back with this Message: “You sent your board in due to problems with the battery and Bluetooth issues. After checking in with our techs, it appears that the tire was heavily worn and flat. Our team replaced the controller circuit board, battery pack, battery management system, and the tire. We extensively tested your board post repair to ensure that it was operating properly.” I couldn’t do Anything and the issue for worst and worst. Those issues are very common and battery of XR are getting more and more out of Balanced/ with bad battery. If you do not have this issue it is just a matter of time ;) Keep floating
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  Total mileage not incrementing
  • jebes250  

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  Symptoms have changed. Starting a new thread.
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  Need Some Juice Message too Early !?!?!?
  • WhiteFreedom  

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  Hello Guys, Just a little Update, after a few days of waiting I finally got news from FM: "Appreciate your patience while the techs evaluated your board. They have replaced the battery pack and controller circuit board under warranty for your board which will resolve the Bluetooth and battery issues." This is a great news, I can't wait to get my board back. Should be here soon, will keep posted when receiving the board and later on testing the all replacement parts. A big thanks again to @Freemove-fr for everything. All this was very smooth thanks to you and Customer Support. Please check him out if you are in France. Keep floating ;)
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  XR charger issues?
  • rattletrap  

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  @rattletrap sorry to hear you charger died on day 1. There is an arc that happens when you plug in the charger... that's normal but not the cooking the inside of the box part. Because I'm a little nuts, I always have the plug in the board before plugging into the wall. That way the arc happens at the wall rather than on the XLR plug on the board. Others like me, who are crazy, use a surge protector and just use the power button on that to control the arc... I have heard of a few other charger issue but they seem to be very few and far between.
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  XLR extension cable
  • buffs  

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  @oldright I would use an electrical cord extension at the other end. It might not make a difference, but I wouldn't add cable after the inverter.
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  Pulsing torque going uphill
  • starrett67  

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  @skyman88 Yep, I bought that app, but back in Nov 2018 or so, FM changed the API and all of the 3rd party apps, OneWheelWear included, stopped working. The author tried to fix it, but it's still broken and he seems to have lost interested in making a final fix to work with the new API (I've pinged him several times, including again yesterday when this was brought up again). So, for now, I'm stuck using the OEM app from FM, which requires the phone app to be running to work. FYI, I asked the OneWheelWear app developer to add a customizable speed limit notification and he did! I loved it, for the 6 months or so that it was working!
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  Regeneration warning while XR is plugged in
  • Adam A.  

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  Thank you for the reply, ok, good to know I'll try a different outlet if it happens again
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  Newbie question about the OW battery
  • Franko  

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  @Franko Or buy a used dirt cheap android phone and run POWheel on it
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  Big fall, poor performance
  • Captain Cluck  

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  @Captain-Cluck check your tire pressure also if you've been off the board for some time. Low pressure will give you that low nose feeling.
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  This topic is deleted!
  • Senior Coffee  

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  Status Codes
  • olmstead  

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  Not helpful. Status codes are in the settings, range into the 1000's, for instance mine is currently 14357.
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  XR constantly losing app connection?
  • suboba  

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  @OneDan They suggested I glue it together. 🤷‍♂️
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  More onewheel Xr bluetooth issues
  • TheGurgeMan  

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  @kd6tav send to fm
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  Replaced grip tape now foot sensor doesn’t work
  • Driller2.0  

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