Motor stays engaged when jumping off



  • Contact support ASAP and don't ride in a location where your board could hurt somebody or something in the meantime. This should not happen and it needs to get fixed. Hopefully the fix is as simple as replacing the sensor foot pad but they might have you send it back.



  • @Franky I was afraid you may say that. I've sent an email to FM and I'll see what they say. Would hate to be without my OW now that's it's starting to get nice out.



  • @AK1122 I had this happen to me last summer when my grip tape on the sensor started moving due to the heat. I had to order a new set of foot pads, and secure the new one with small screws to hold it from sliding.
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  • @J-Glide ok thanks I'll take that into consideration for the future, I don't think that's the case here sense I've only had my OW for about a month and it's only been around 45 degrees when I take it out.



  • I've never had the problem personally, but almost everyone I let ride it has had it take off. I do notice when I have to jump off I always tend to push off with my toes tipping the board on its side so it can't take off. Not something I do on purpose but it has kept it from taking off on me.



  • @WyvernKing I'll be sure to let you know what FM say in case this is something you would like fixed.



  • @WyvernKing, my board has never not disengaged when off the sensor. Are you saying after people you let ride the board fall off, the board keeps going? If so you should also contact support. I can see why it wouldn't happen to you since you ride until it disengages as you dismount. But here or there you are going to fall off and you don't need your board running into traffic or people. Better to be safe than sorry. Yeah, it's getting nice but better now than in the middle of summer.



  • @WyvernKing FM has emailed me back in short order to let me know they will be sending me new sensor. Maybe this is all you need to do to, just thought I would let you know.



  • had this problem and it was the footpad slipping, had to put in the screws as well, haven't had the problem since



  • I had this happen 3 times in a row. After dismount, the board takes off at full throttle until it either hits something or flips on it's side (which finally disengages the motor). I emailed Support and eventually sent it back. They ran it through their "17 point" inspection process and proclaimed it is fine and in good working order. I have been asked to pay $80 in shipping costs as they did not find anything wrong. I will pay to get my board back and will video the dismounts in a safe environment and hope the issue has sorted itself out. If it has not, I will let the company and all of you know.

    For those of you who have experienced this situation, I understand how scary it can be. In essence, your board becomes and 15mph land missile and shoots away as you watch helplessly. I believe it poses an extremely dangerous situation and hope that the Company can pinpoint the cause and finds a solution.



  • I had the same problem as described since I replaced the footpads and sensor. The original sensor did not seem to have this problem. I suspect the new sensors are using a thicker plastic sheet or different adhesive which is causing the sensor not to disengage as quickly. Only my speculation...



  • The same issue has happened to me twice within the last 2 weeks. I call it the runaway board. This past Sunday I was cruising around 7-8 MPH (Extreme mode, batt at 60%) and suddenly the OW accelerated incredibly on it's own which caused me to be forced backwards and off the board. Unbelievably I was able to run it out, although crushed my right heel and seriously bruised now, on that first step off which caught me totally off-guard, but at least I did not hit the pavement. The board sped away from me at crazy speed and slammed into a guardrail, rolled over on it's side and then stopped. Have a small wood section missing now from the deck. Thankfully it did not ride right into the bay I was riding alongside! Emailed Carly and now the support address with no replies as of yet. Extremely unnerving experience and if there were bystanders around, easily would have broken some bones or worse. It has given me a lot to think about in regards to riding anywhere near others.....sort of spooked at this point.



  • @spring I would order a new foot sensor before riding anymore.



  • @J-Glide Agreed wholeheartedly! Just purchased this a month ago and it has the latest firmware so it is a 'newer' unit, but still suspect in regards to the sensor. I am extremely concerned as to why the board literally doubled in speed while my foot was absolutely and clearly covering both sensors evenly. I have learned my lesson about even the slightest shift or lift on the sensor while riding from prior nosedive with the sidewalk winning that battle! I ride ridiculously aware of my sensor foot staying planted, even though I'm reading you can come off 1 of the 2 sensors and be okay, my brain is trained to leave it flat. The acceleration when this happened was startling to be honest.





  • @golfer17 That was strange considering that the board was leaning back all the way, but still went forward. Looked like a glitch for sure!



  • @J-Glide it used to happen to Casey alot..watch at 3:33



  • @golfer17 Mine did the EXACT same thing but it happened while I was riding comfortably and in control and then it decided to shoot out from underneath me, throwing me off backwards, and then continued for 40-50' and into a guardrail. Riding that OW in NYC, knowing it could take off on him at any moment, is certainly a risky move.



  • @spring in one of Casey's vlogs he revealed that it was a problem with the footpads..he got a new set of footpads and then it stopped happening



  • There's really nothing at all mysterious about this, its just a mechanical sensor in the foot pad and as with any mechanical switch, its going to be bad or go bad at some point and need to be replaced, that's why they sell the replacement pads. We've got two onewheels here and just had to order new pads for one of them because of this issue. But one thing we've learned from this is that there is always the potential for the foot pad sensor not to register a two foot jumping dismount, so it would be prudent for all onewheelers to assume this could happen and to not dismount the board in a way that could let it take off into traffic or god forbid into some unsuspecting pedestrian. So in other words, in the rare case that someone does need to do a two foot jumping dismount, they just need to be prepared to grab the board before it has a chance to take off, this is no big deal and should and does become second nature. Another thing worth noting is that the two foot jumping dismount should almost never happen to begin with at least for anyone who's been on the board for more than a day or two. When we see this practice continue its always because the rider has trouble lifting their heel enough to disengage the pad switch when trying to do a normal dismount and thus finds themselves in an awkward ballet looking move with the board still engaged. THERE IS A VERY SIMPLE SOLUTION TO THIS PROBLEM just rotate your lead foot at the heel to get your toes a little further to the front of the pad before your lift your heel to disengage the pad. This becomes second nature after a bit and virtually eliminates the need for a two foot dismount except in the case of an off balance fall in which case the board almost always flips or goes wonky and is thus not in a position to take off on its own even if the foot pad switch were to stick...


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