QUESTION: You just received tracking! When did you order?



  • @callenj357 grab my spot insted, or atleast check if it helps. I already missed my weather window of riding. Its going to be dead cold winter before Ill get mine anyways ^^ you can atleast ride in less than snowboard gear :D



  • @Yonkers @callenj357 Hmm... given Yonkers' board is ready (i.e. October 8th) but not leaving the fulfillment center until the end of October (3 weeks?!?!)... and callenj got a message that his board will be shipped at the end of October as well... I have a feeling that they really do batch up their shipments in one big go.

    So there is a big chance that any swapping of orders makes no difference... if you are the poor sap who was first to order in the batch (e.g. #1 out of 50)... then you get to wait 10-11 weeks while the dude who ordered later (#49 out of 50) likely gets theirs in 4-6 weeks...

    EDIT: nevermind... this suspicion doesn't add up to the posts from @PhobicTribe's posts above (beginning of December)... geez this is f'n frustrating. Frankly more transparency would help them much more from a customer service perspective.



  • @BadWolf really appreciate that man. @rainynite if you want to contact FM and see if this is at all possible, then let me know. i can give you my email address and order number and then we can try to work it out with them.

    i am really digging the community that seems to be developing around OW and this forum. As soon as i get my board and find some great scenic rides (aside from the beach), i plan on organizing some central florida get togethers. i know some OWers are up in the Cocoa Beach area, which is in the same county as Mel Beach. They put together a great video of a ride near the CCB pier.

    (everyone on this forum is probably like me and sought out every video of OWs, but here it is just in case: https://www.youtube.com/watch?v=FlANciX_gkU)



  • @rainynite they 1000% are shipping boards in groups of 50 or more.. So yeah if youre number 1 like me then you wait 10+ weeks.. Sucks



  • @ThatGuy that was news as of 10/7/15. I emailed them asking for a status update on the board since I ordered 8/14. Here is a copy of the email:

    I apologize we didn't give you more information on your order sooner. We had a slight delay with all production which moved all order shipments back a few weeks. The good news is your board has completed it's manufacturing and will be shipping at the end of the month from our fulfillment center!

    Stoked to get your feet on your board.

    Cheers,
    Onewheel Team



  • @Yonkers

    Proof they ship in large numbers ..



  • That note says they competed building it, but they're going to take ~3 weeks longer to get it out the door. That makes so little sense I do not believe their words.



  • @ThatGuy agreed.

    The company has honestly lost credibility in my eyes. Solid product but significantly less than stellar service. Ridiculous and unacceptable.



  • Received Tracking for return on the 6th, They said would ship Friday 9th and the ups would update - My tracking still says Order Processed ready for UPS - Anyone else who had sipping on the 9th not have their UPS update?



  • @eish I had the same Problem. I sent my board in for a repair, took a week to hear back from them. on the return I received a tracking number. It said it would deliver on wed. It never arrived, they created a label but never shipped. I sent a concerned email about my board getting lost on the way and they told me it didn't leave FM yet, so later on the day I received another tracking number. Very weird. so this whole shipping deal took 6 days



  • @Brutha-Man as a small growing company - production and logistics issues are not uncommon and based on the folks in this forum I think most would forgive. EXCEPT that they are neither upfront nor transparent about it. The early adopters have raved about the excellent service provided by FM... i would say that this reputation is going down the drain.

    I sincerely hope FM will take the time to be more transparent and open to the community that is supporting them. It's not the delays (albeit painful) that is frustrating everyone as much as how FM is responding to those problems (seemingly pretending they don't exist)

    @administrators @Future-Motion - please read this thread and see how everyone is feeling. Good service = Be transparent / give realistic expectations / meet those realistic expectations.



  • Agreed, it's matter of a good communication if we know what is going on!



  • @rainynite
    That make sense. I think it's a mixture of that. Then you'll see a random celebrity like Steve-O or somebody get it like a week after they ask for it. And then they put stuff like this out.

    12000047_10153726071278593_714216646_n.jpg 12063966_10153726071178593_517133769_n.jpg

    For the record, I don't hate the company or anything extremem like that. I just want my board. It's been long enough.



  • Those pictures sicken me... I was told 4-6 now im at 9+



  • @njcustom

    Are you in jersey? If so what part. I'm in Yonkers which is a 15 minute ride from the border barring traffic. If and when we get our boards we should go riding together.



  • I didn't receive my own board straight from FM as I bought it used, but I did order my fender from FM. When I tracked the fender I noticed FM's fulfillment center might have some strange shipping practices. I'm about 45 miles south of Santa Cruz, and San Francisco is about 75 miles north of Santa Cruz. Well my fender was shipped from Santa Cruz to San Francisco and THEN back south to my location. Although the fender reached me pretty fast, the route it took seemed inefficient. There is the possibility it could've been UPS's routing system for 2 day delivery, which I think I might have opted for.

    On a side note, I first glimpsed a OW on a bay area news segment a few weeks back, during which they said FM advised buyers place your order soon if you wanted one in time for the holidays. That's when I decided to keep an eye out for a used one. I really do think FM is getting swamped with orders and struggling with fulfillment.



  • @Yonkers yes I'm about 20 minutes from the Holland tunnel.. I'll hit you up when I get it.. Should be soon.. I hope lol.. I have a few good places here...maybe you have some spots to ride too?



  • I ordered mine August 11th. It's been 9 weeks and running on 10. They told me that my board was completed, but I would not receive it until the end of October. Pretty frustrating. Anyone get their boards recently?



  • I havent even heard mine is built :((



  • @BadWolf
    They only told me mine was built when I emailed and asked where it was.


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