QUESTION: You just received tracking! When did you order?



  • I sent an inquiry at 8 weeks. They responded with a nice apology and an est. ship date. I sent a second inquiry when second est. ship date passed. They sent a nice response again and it did ship by the second est. ship date. From other responses it looks like squeaky wheel helped me out.



  • The only consistency with these guys has been giving false information when it has been requested, and the wait between ordering and receiving the product longer rather than shorter.
    I placed an order on August 31.

    After writing two emails at the beginning of Novemeber, I got the following reply:

    If all goes as planned your board should be shipping around the end of this month. I apologize this shipment will be a bit later then we initially expected - last month increased demand stressed one of our component suppliers which delayed shipments. We are happy too say we are now shipping again after a bit of a lull. This did however push production and shipment back a few weeks. We are catching up again and will get your board shipped as soon as we can!

    I wrote an email this past Thursday, and recieved no reply. I asked again on Friday, still no reply. After two emails today, I recieved this:

    Thanks for following up. We are still currently on track for your board to finish it's production at the end of this month. Once it is complete it will be packaged and on it's way. You can expect to receive your tracking by the second week of December (and possibly sooner)!

    We are excited to get your feet on your board.

    All the best,
    OW Team

    Again, these guys may have a great product.... But their customer service, and overall concept on how to correctly run a business is atrocious.
    "If" I get my tracking in mid December, it will put my wait at 16 weeks.... FOR TRACKING. I can get a fing car custom ordered in less time.



  • I just received tracking!!!! Ordered Sept 8!



  • I just received tracking today!!!! I ordered mine on August 26. I am sure you will get yours very soon!!!!
    I am ssooooo excited!!!!!!



  • Update:
    August 22nd order - Just received tracking!

    Scheduled to arrive tomorrow (?!?!)



  • Ordered 8/23 got tracking number!!!! Yea!!!! Thanks OneWheel!



  • Got tracking. Ordered 23rd of August.



  • awesome guys! prepare to have your life changed!



  • @killerClownShoes Congrats! And damn: I ordered September 3 and haven't heard a peep :(



  • @madsb don't worry man you should be in this batch. Based on the these posts this batch has had to wait the longest.

    Also there his probably 1 more batch coming before or just at Christmas. I'd estimate most people who ordered in sept will have theirs next.



  • Recieved this yesterday......

    Hi Scott,

    Your Onewheel has been shipped and we cannot wait to get you riding!! You can reference your tracking number(s) below:

    I then felt bad after I got this

    Hi Scott,

    I apologize for the confusion it looks like your order date was not properly checked by the representative. However I am glad to pass on the good news! It looks like your board was completed today and will be picked up by UPS by........

    I figured the whole "squeaky wheel gets the grease" saying and first person that wrote me back squeezed me ahead of the few people that were waiting that ordered before me.
    However, it now makes sense that the second email yesterday was in regards to my earlier posts (being told the beginning of November that my board would ship at the end of the month, and then being told later that my board would be finished being manufactured at the end of the month and I would receive tracking "mid December."

    Again, the customer service is a bit off. I was promised someone would contact me at least a week prior to shipping, due to the face that I will be splitting time evenly between to far away places over the next few months. This did not happen.

    And for all the "onewheel intiation wait phase people. Get over yourselves. As stated previously, other than the Kickstarter people (when you never know if a product will be actually released, and you're taking a risk buying it), as well as right after it came out, this last group waited the longest. People have every right to be upset at waiting over 13 weeks for something after they were told initially it would be only 4-6 weeks, and then maybe a few weeks longer based the current production process.... The whole process should not be getting longer.

    It makes me wonder when you see people like YouTube vloggers, etc, that get them in the mail only a week or two after discovering them. I understand "product awareness" since celebrities reach numerous individuals, but when you have a demand that's already pushing your product over a two month waiting period, you should not be concerned with "product awareness."

    I don't want to sound like I'm griping.... I'm not. I just don't want to see this company fail because of poor management/leadership decisions.



  • @killerClownShoes You're right - I just received the shipping notice! Estimated delivery December 2. Can't wait :smiley:



  • I ordered my board August 30th and received my shipping notification yesterday, which put it at about 12 weeks. If I hadn't found one on eBay six weeks ago I would've lost my mind! Alas, since I found one on eBay, I will be selling this new one when it shows up next week. I have a thread going in the general section, and will be accepting offers through private message.



  • Ordered - September 7th
    Delivery - December 2nd
    Total - 12 weeks & 2 days



  • Payed the 19th of August
    Delivery for the 30th of November
    14 weeks



  • Even my delivery got pushed forward. Now 2nd dec, was 1st. I wonder if im ever getting my board.



  • @BadWolf don't stress bro..in a couple days you will have forgotten about the wait



  • Payed the 2nd of September
    Delivered to UPS center 29th of November
    almost 13 weeks



  • @BadWolf I think yours and mine are on the same flight across the Atlantic. I'm scheduled for delivery December 2 too (in Denmark).



  • @madsb mine went to Germany, got there 27th, now its stuck at the boarder of Sweden, and my delivery has been flagged as "unknown" :(


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