Thrown off after nosedive with no pushback warning (nose dive, nose-dive)

  • @DFauvre Nobody wants to sue them. I'm only saying they're not doing enough to ensure customer satisfaction/safety.

  • no one sues skateboard/snowboard/surf companies when they go down a hill too big/steep for their own skill level and hurting themselves...

    this is a boardsport but yes we should think of ways to keep ourselves safe while we get to do this amazing thing

  • Has OneWheel responded to this? If yes, where in this thread? I had a similar experience. I was riding in Extreme mode. I was going very slow down a flat sidewalk, I decided to come to a stop, slowed down, and was nearly stopped and the nose suddenly dropped to the sidewalk and I went flying. I thought I did something wrong getting off...then a few hundred feet later...again in Extreme mode and going SLOW on a flat sidewalk, the nose suddenly dropped all the way to the sidewalk and I went flying again. I was NOT going fast enough for 'push back' I was not turning or carving, I was riding VERY slowly. I have monitored the speedometer while riding (not recommended although I did a few times), and the board always gave push back at 12-13mph. I was no where near those speeds. I have emailed OneWheel and expect a response. I LOVE riding the OneWheel. And if it occasionally suddenly has a software error and stops auto balancing...well any of us could get killed. I want a response from One Wheel.

    I have a theory, although it's not likely to as someone who has worked in high tech for decades.

    Without the fender covering the wheel, sometimes a lot of gravel can built up on the top of the grip tape between the inside of one's shoe and the wheel. if this gravel (and I do NOT move my foot on the blue stripes EVER), so I do not know how this could have happened, had gotten under my shoe...maybe the blue stripes thought I had stepped off the board so stopped auto balancing. This could only have occurred if the gravel was under my shoe when I got back on to ride the second time.

    I now ALWAYS check to make sure the grip tape is completely clean of any dirt, gravel, etc.

    And, how do you buy the fender kit? I can't find the accessories on the site anymore.

    What I want is feedback from OneWheel...PLEASE do not make random comments, assumptions, guesses, etc. If you have had the same experience please post. If you know a solution or have heard from One Wheel please post an answer. If OneWheel has responded in this post among the 80+ responses, someone please tell me where. I can't stand reading all the typical forum BS.

    Thank you and Ride On!!!

  • @Kwok They will get sued if this is actually a board software error...that's a given. And, it just happened to me twice in a row at LOW speeds. So they need to address it. Did you contact OneWheel support? Did they respond to you?

  • @DFauvre said:

    @Kwok They will get sued if this is actually a board software error...that's a given. And, it just happened to me twice in a row at LOW speeds. So they need to address it. Did you contact OneWheel support? Did they respond to you?

    Sued for sure? Wow, Im so happy to live in Europe where we cant sue, cant get sued for everything

  • Most people think the motor will hold you no matter how hard you lean.. which is NOT the case.. It will fail at some point..I've hit 21mph with my OW and when I fall its always my fault..

  • @BadWolf :smiley:

  • There's two issues..
    pushing to hard forward and nose diving and the board randomly stopping. The randomly stopping is what worries me, I've had it happen twice. It'll get you sooner or later.. :(

  • I was thrown 1 month 1/2 ago. It was in a classic mode, trying to cross a small pavement, I was not going really fast. I was on concrete so I just dislocated my elbow... I am still recovering. Does anyone have a solution for this ? From what I read, there is no safe mode, and it is NOT a speed issue.

  • As was said on this forum already many times:

    Everybody gets thrown off in their early days.
    A lot of people complain that it was caused by a malfunction of the OW.
    But after gaining some experience it magically doens't happen again (or people admit they were getting cocky when it happened)

  • @Polle What you are saying is pretty accurate.

    In the beginning I got thrown of a few times and blamed on the OW, haha
    Its just the matter of getting used to it and master it.

    After that you will most likely not fall of for random reasons.

  • @kbern I will respectfully echo the past 2 posts. As I tend to do, I pushed the limits and crashed badly due to my own cockiness and over confidence. On a snowboard, it's not usually a big deal. On a OW, the stakes and the pain are much higher. Now that I know my own limits (the OW's limits are probably much higher), I'm able to cruise, enjoy the ride and so far, no random falls or "malfunctions" since.

  • @tomtnt when I watch your dump, it looks like you were trying to accelerate at the same time your board went through a slight depression in the sand causing the nose to dive further.

  • I have had a couple of similar experiences to the ones others have reported:
    classic mode, moderate speed (~5mph), comfortably cruising/carving and then....straight over the falls, trying to run it out, meet the pavement, quick shoulder roll, assess the damage.

    I have done enough board sports for long enough to know when I am pushing it too hard (yep, got a few of those boo boo's too) and when something else is going on. The frustrating part is that its hard to recreate this.

    But, I am working on a theory that I would love feedback on if you have had this issue. Also, I think this idea would explain why this tends to be more of a noob issue. This has only happened to me when traveling at a slow-ish speed (one that a noob would tend to be going). I think what is happening is that, at that speed, hitting a rock, bump, etc is creating just enough deceleration to tip me forward off of the board but that there is not enough forward momentum for the OWs gyros/motor to kick in and accelerate out of it. I think this would explain why as you progress in riding, this tends not to happen (because we tend to ride with just a little more speed). Others agree/disagree?

    PS, before you jump on the "it will get better with practice" bandwagon, I am a comfortable OW rider on many terrains (pavement, fire road, single track, beach, etc) and surface types (mud, wet leaves, hard pack, gravel, wet pavement, etc)...I get it.

  • @ted you mention speed, but too low of speed actually can cause the board to shut off easier since at low speed both sensors need to be pressed to keep the board active while at faster speeds you can lean on one sensor or the other and the board will stay activated.

    I think the fact that the board is mechanical complicates this issue. My wife tried to snowboard but gave up after many many falls. Since snowboards are not mechanical of course the rider is at fault even though the difference between success and failure can be the difference between leaning a little this way vs not and you smack on the ground. Similarly I've found that ow is highly susceptible to falling if you lean forward too much or maybe shift your feet too much. If you are the person doing this it's hard to understand what you are doing wrong but the fact that it is mechanical opens the opportunity to assume the board could be at fault when if it wasn't you would know it was you. The only evidence I have to prove this issue comes down to experience is that the vast majority of riders have experienced being thrown and not understanding why but after much experience it rarely happens even with the same board. What changed? If you are an experienced ow rider and it is still happening to you then I suggest you contact support because maybe you have some rare defective board that shuts down while the sensors are pressed and without the nose touching down.

    If you look at my post history you see I'm not trying to tow some company line. I've just been riding for 7-8 months and this is what I think I've learned.

  • @Franky I think we are saying the same thing. My point is that this issue is not a mechanical problem but a result of the limits of the torque/acceleration of the OW at low speeds (not a sensor issue which would be triggered only at very slow speeds: <0.5mph).

    Both sensors only need to be activated below 0.5 mph which is way below the speed at which I have experienced going over the front. However, when I have pitched forward, I can find a specific reason for the deceleration (rock, bump, etc.). I think that as I hit those, my weight pitched forward (Newton' first law) just past a critical point at which the OW torque/acceleration caught up with me.

  • @Franky if you accelerate too fast, You will nosedive. You will not feel a pushback cause you are pushing through it too fast. The cpu thinks really fast, but it's not a super processor. Just feel the accelerometer build speed gradually not immediately.

  • I nosedived 4 times during my usual commute today.

    I wasn't doing anything crazy -- just riding straight in extreme mode (about 8 - 10 mph) on perfectly smooth pavement. However, i did feel less pushback than normal which made the board feel a little unstable.

    After each nosedive, the board completely turned off. When I turned it back on, it flashed normally (no errors). Strangely, when I checked the OneWheel app, it had been set back to classic mode.

    I contacted support, and I'm sending the board back to FM tomorrow. I will post an update if I find out what the problem was.

  • @danny I can see how Classic mode would do that, since it maxes out at a much lower speed. So if the board had somehow been put into that mode on accident (I think there's some series of pushes of the power button that can do that, if I'm not mistaken), you could have those issues.

  • @thegreck It could have been by accident, or somebody could have done it as a prank because the app doesn't have any security yet :(

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