Is there anything that needs routine cleaning or oiling/maintenance?
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@bmtka nah, it was from removing the paint from the rim/motor housing, I tried to take off the motor cover (the side of the rim with the screws and OW logo) and...apparently I left the screws loose, they wiggled free a bit and the motor became misaligned. I'm skeptical of this line of reasoning because someone else on these forums had a similar issue on their first ride...
But yea, they really could've just sent it back and said screw it, each of the modifications were significant enough to easily void the warranty and turn me away, but they were accommodating, helpful and more than fair.