Sounds and vibration

  • @SkateFirst.SamT
    I'd like to know what they find

  • Don't worry, I am planning on posting as soon as they let me know and send my board back.

  • Any follow up or resolution to this? Mine has begun making the same rattling sound coming from the front (controller/charger) end and rumbling at low speeds.......

  • @rev-cresci that's exactly the same as mine. But it has not made any difference in the way that it rides or performs

  • they sent my board back, took three weeks from drop off to pick up and the board runs smoother and soundlessly now!

  • @SkateFirst.SamT I will be sending mine back in the next two weeks. I hope to have the same results.

  • @SkateFirst-SamT did they ever confirm if it was the capacitor or what it was?

  • Not exactly no. I told them I heard about someone else having similar issues and that I believed it was my capacitor, they had me send in pictures and video and confirmed my board needed repair but did not specify what for. I sent it in. They fixed it. They emailed me letting me know my board was on its way back to me in "cherry shape" and I received it a few days later running like new.

    so they never confirmed what the issue was but they did confirm it needed repair and it was overall a good experience. Quick turnaround time and at no cost to the customer (me)

  • Be careful continuing to ride if it is making a rattle in the controller end, mine just locked the wheel and threw me off the front before sliding on its side scratching itself all to hell. I can now hear something rolling around inside the case instead of a rattle. My onewheel is now flashing a code 3 overcharged error for the past 14 hours with a 80% charged battery and no way to turn it off. Battery is slowly draining away in the app as I am writing this and waiting for someone at onewheel to call me back....

  • @rev.cresci Worst news I've ever heard! Number 5 is alive!!! Don't disassemble number 5!

  • My board started to have the same issue last week (on and off electric noise 'bzzee bzee' and vibrations).
    The board is still nice to ride but I am now scared after Rev.cresci's testimonial
    I just emailed the support to ask where i should return (I am in France).

  • My board is making a funny buzzing and clicks. It does not sound like there is something loose in the wheel... How do I get help?

  • Email or call.. Mine has been there 4 days now without a peep..😢

  • Mine is there 12 days and counting. No word yet on what is wrong. Starting to get withdrawals.

  • It would be nice if they'd at least give an ETA, or at least they received it...

  • I have not had my board for 2 weeks yet and I got this same rattle last night. I was 2 miles away from home when the issue started and decided to ride it home.. the board shut down twice on that ride! Luckily no injuries.

    How long did the repair take for you guys? Do you have to pay shipping costs? I feel like I shouldn't have to pay sh*t considering I have not even had the board for 14 days yet!

    It sucks that I had to wait 8 weeks to get the board and now I have to wait a few more weeks as it is repaired. Right when I was really getting to love the thing too -_-

  • This looks like it could be a future potential recall if it's wide spread enough. I wouldn't like to spend the shipping fee either considering the board is that new.

  • Shipped out my onewheel for service today using FM's prepaid shipping label. The second wait begins! :sob: At least the whole service is free!
    Will report back with length of service time :thumbsup:

  • So my board has been serviced and is en route UPS ground. If the tracking is accurate (usually is) the total service time will have taken 20 days. 10 days with UPS and 10 days getting fixed with FM. Service was completely free with the warranty which is really good of FM. I am SO excited to get back out there!!!

  • Have had my board in for 5 weeks & counting. Can't wait anymore! :sweat:
    Same rattle as what others have experienced. One motor phase wire was detached. Seemed to be an early manufacturing mistake with misplaced wire connector in the housing. Easy to fix, but needs calibration afterwards.

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