An update'ish on order #74**



  • @s2kboy Maybe I should email them and threaten cancellation as well haha. I've been pretty understanding so far, but I am starting to lose my patients. They told Eric above 2-3 weeks and you next week, that means mine should be in the next day or so. I would like to ride to work for a few months before it starts hitting 120 lol



  • I actually cancelled and bought another used V1. Now I have a buddy system.

    I will pick up a V3 when the range goes 10 miles ;).



  • @dakota4ce That's been my thinking--and acting--too. V3 or V4.



  • well, at least the targets are generally consistent, even if a bit loosely so.

    op is 74xx - last week's estimate was 2-3 weeks

    s2kboy is 75xx - this week's estimate is next week

    I'm 740x, so hopefully it bodes well for me!



  • I'm number 81xx, at this rate I'm not going to get my board until June or July!

    It would be nice if OW compensated everyone with say additional 1yr warranty or something for the seriously long delay.



  • Well if these delivery schedules hold true for #74** and #75** then my order #724* should be shipping any day now, right? maybe? hopefully? PLEASE!



  • @goodblake-eskate I'm 30 orders behind you....I'm really hoping for shipment this week!



  • Mine is out for delivery.. 7171 ... And of course it's pouring out.. no riding today





  • @SkyPilot I wonder when 10,097 will ship then? Are there many orders after mine? Has anyone seen later shipping order numbers?



  • I too have contemplated cancelling my order and picking up the V1, especially if the footpads are compatible as was stated in another thread. I'm bummed to have (already) missed a number of group events I planned to attend, had the board been delivered at the end of February as scheduled.

    I actually sold my v1, based on the assertion (by Future Motion) that the delivery would occur at a specific time. Live and learn...



  • @OriginalEric damn man, that's awful, I feel your pain :(



  • Unfortunately the OW+ is pretty much the only option for people in rainy climate otherwise I would have cancelled as well. If they don't compensate us in any way like @SkyPilot suggested I'm going to cover all OW branding on the board with stickers. I really want them to succeed because they have an awesome product but gosh do they suck at customer relations.

    BTW Evolve is opening a second round of pre-orders for their Carbon series at 3PM PST. If you don't need to ride in the rain, I would consider it...



  • Well since you guys are waiting on your pluses, here's another guy who got his! First Casey, now shonduras. Both getting them and ignoring the features!

    https://www.youtube.com/watch?v=poADyLvK9A0

    Enjoi



  • My follow-up email yesterday:


    I have a question...

    Another fellow on the forums, with an order number in the 75** range, which presumably would have been after mine, inquired about cancelling his order today.

    In response, someone told him: "As for the cancelation you are welcome to cancel your order any time, and we charge a restocking fee of $40 once the board has been shipped out.
    I would also like to clarify not all order numbers correspond directly with boards awaiting to be shipped. In addition we expect your board to be shipped out next week!

    Please let me know if you have any other questions and would like to keep your order"

    That timeline seems different than the "2-3 weeks" mentioned in the response I received on Friday...

    You have people on the forums that are sharing information... and seeing this type of inconsistency in responses is frustrating to say the least. Look, delays happen and I'm content to wait (if everyone is waiting) for a well built product. By all means, that is what I have paid for. That said, please put yourself in my shoes... or the shoes of any other customer on the forums or OneWheel Facebook Groups, etc. and give some consideration to how I/we/they might feel when delivery timelines aren't met... delays are announced... and to top it off, communication on delivery seems to be inconsistent.

    I suspect you and FM have probably had an ass full of my emails and are tired of my complaining, etc. I'm sorry--it comes from a good place in that I am that stoked about the product, but I'm hoping you can give me some information that will connect the dots here because something seems out of sorts.

    Thanks,

    Eric



  • And the subsequent response today:


    Hi Eric,

    Thank you for the feedback, and I completely understand the shipping delay frustrations. I am not sure why an older order was quoted to ship next week. However, I can confirm that the oldest orders are shipping first. I imagine Gabrielle meant that order numbers also include all other products sold on our website so gauging your placement within the queue is a bit more complex.

    Right now we are on track to have your specific order on its way within the next 2-3 weeks and imagine the order 75** will ship shortly after yours. The good news is we are shipping again and should have all of our Pioneer members fulfilled as quickly as possible.

    Either way I am stoked to get your board shipped and know you are gonna love it!

    Cheers,



  • @slydogstroh I don't mind the wet streets but rain sucks



  • I came I saw I conquered, it's the best thing ever!!



  • @OriginalEric said in An update'ish on order #74**:

    And the subsequent response today:


    Hi Eric,

    Thank you for the feedback, and I completely understand the shipping delay frustrations. I am not sure why an older order was quoted to ship next week. However, I can confirm that the oldest orders are shipping first. I imagine Gabrielle meant that order numbers also include all other products sold on our website so gauging your placement within the queue is a bit more complex.

    Right now we are on track to have your specific order on its way within the next 2-3 weeks and imagine the order 75** will ship shortly after yours. The good news is we are shipping again and should have all of our Pioneer members fulfilled as quickly as possible.

    Either way I am stoked to get your board shipped and know you are gonna love it!

    Cheers,

    I already knew mine is not shipping next week I posted on the forums so people can see the constant false information being provided on delivery dates.



  • Just a point of clarification, since it has come up before in other threads related to this topic.

    I understand that smaller companies, start-ups, etc. experience growing pains, especially when the demand for their product is high or goes 'viral.'

    I have slightly less patience with Future Motion because this is their second time around and they had ultimate control of when/how they decided to release version 2, and perhaps more importantly, the production and delivery expectations THEY set. Small company or not, the concept of under-promising and over-delivering (vs. their alternative) isn't foreign and can't possibly have escaped them.

    Moreover, I'm even tolerant of delays that occur, so long as the communication piece of the equation is on point and authentic.

    I participated in the Kickstarter campaign for the Fidget Cube from Antsy Labs. I ordered in September of 2016. They ran into a number of delays and went from having a Christmas'ish delivery date to an actual delivery date in the second week of March.

    The difference between that scenario and this one is that I received regular, unsolicited email blasts, first notifying me that there would be a delay, and subsequently to explain the cause for the delay and provide regular status updates about the order: 9 updates in total between 10/23 and the shipping notification I received on March 3rd, 2017. That's not an outrageous ask is it? To receive honest, unsolicited communication approximately once every two weeks?

    And that was for an order that totaled well under $100... not $1,500 like the OW+

    How much better would people feel about FM if that was how they handled this delay? How much less frustration would there be? How much more goodwill would they have built for their brand?

    Just food for thought... there would be a lot more "stoke" and a lot less "salt" in this equation if they would simply tighten up in that area... and not just rest on the crutch of having an amazing product... and I call I a crutch because the next big thing is always right around the corner and at some point... the customer experience does/will matter.

    Cheers all


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