An update'ish on order #74**

  • @OriginalEric said in An update'ish on order #74**:

    And the subsequent response today:

    Hi Eric,

    Thank you for the feedback, and I completely understand the shipping delay frustrations. I am not sure why an older order was quoted to ship next week. However, I can confirm that the oldest orders are shipping first. I imagine Gabrielle meant that order numbers also include all other products sold on our website so gauging your placement within the queue is a bit more complex.

    Right now we are on track to have your specific order on its way within the next 2-3 weeks and imagine the order 75** will ship shortly after yours. The good news is we are shipping again and should have all of our Pioneer members fulfilled as quickly as possible.

    Either way I am stoked to get your board shipped and know you are gonna love it!


    I already knew mine is not shipping next week I posted on the forums so people can see the constant false information being provided on delivery dates.

  • Just a point of clarification, since it has come up before in other threads related to this topic.

    I understand that smaller companies, start-ups, etc. experience growing pains, especially when the demand for their product is high or goes 'viral.'

    I have slightly less patience with Future Motion because this is their second time around and they had ultimate control of when/how they decided to release version 2, and perhaps more importantly, the production and delivery expectations THEY set. Small company or not, the concept of under-promising and over-delivering (vs. their alternative) isn't foreign and can't possibly have escaped them.

    Moreover, I'm even tolerant of delays that occur, so long as the communication piece of the equation is on point and authentic.

    I participated in the Kickstarter campaign for the Fidget Cube from Antsy Labs. I ordered in September of 2016. They ran into a number of delays and went from having a Christmas'ish delivery date to an actual delivery date in the second week of March.

    The difference between that scenario and this one is that I received regular, unsolicited email blasts, first notifying me that there would be a delay, and subsequently to explain the cause for the delay and provide regular status updates about the order: 9 updates in total between 10/23 and the shipping notification I received on March 3rd, 2017. That's not an outrageous ask is it? To receive honest, unsolicited communication approximately once every two weeks?

    And that was for an order that totaled well under $100... not $1,500 like the OW+

    How much better would people feel about FM if that was how they handled this delay? How much less frustration would there be? How much more goodwill would they have built for their brand?

    Just food for thought... there would be a lot more "stoke" and a lot less "salt" in this equation if they would simply tighten up in that area... and not just rest on the crutch of having an amazing product... and I call I a crutch because the next big thing is always right around the corner and at some point... the customer experience does/will matter.

    Cheers all

  • The option for refund exists. I am curious why some people choose to be in the state of agitation over the broken promise. I am awaiting my OWPLUS and I am #84** I am anxious too but cmon, the OW is just a plaything.

  • @SaturnOne said in An update'ish on order #74**:

    @dakota4ce That's been my thinking--and acting--too. V3 or V4.

    That would be the ++ and the ++deluxe.

  • @thegreck I think I'll be looking for more than jus a + update. Not sure what exactly it'll look like but the new model I'd like to be getting will be more than an incremental update..

  • I really wish all of those bitching about delays would just cancel already. My board will ship sooner. Good lord.

  • @e-ball said in An update'ish on order #74**:

    I really wish all of those bitching about delays would just cancel already. My board will ship sooner. Good lord.

    It's not so much about the delay it's about how they handle it the lack of transparency with lead times and the causes for it is just ridiculous. There are so many scenarios where this would not be acceptable for example what if someone bought this as a gift and gets it 2 months after the promise date.. I could see countless scenarios where customers would be frustrated. For me personally it's the lack of communication or the amount of false information given to me directly by FM not once not twice bout countless times. If I ran my business like this I would have no customers period.

  • @s2kboy sorry man, all I'm hearing is wah wah wah. People have $1500 laying around to buy a freaking toy - you'd think they have other things to occupy their time rather than repeating the same "they aren't telling us enough" b.s. and complaining about delays.

    I ordered during the founding member period (78xx) and I wanted my board to have on the beach this week. You know what? I'm still having a great time at the beach and I'll still enjoy my board when it arrives.

  • @s2kboy couldn't agree more with you! I personally purchased the OW+ as a birthday gift for my son. It is extremely frustrating to not have any updates from FM as to a realistic shipping date.

  • Just trying to imagine, for some its like being on a waiting list for a heart transplant and others can just ride it out.

    I have lived long enough to understand that " In this world nothing can be said to be certain, except death and taxes." Ben F.

  • @COKids said in An update'ish on order #74**:

    @s2kboy couldn't agree more with you! I personally purchased the OW+ as a birthday gift for my son. It is extremely frustrating to not have any updates from FM as to a realistic shippping date.

    you should probably just go ahead and buy a V1 for him which will become yours when the plus arrives

  • @CBR-954rr sure! Good idea! Hey can I borrow a few bucks? I think $1,000 should do it . ;-)

  • Has anyone received shipping notices this week? Shipping again but I don't many happy posters who received notice. I'd be happy just see progress on shipments.

  • @Eliminator Yeah I was hoping to see some posts about shipment notifications, but except for maybe 1 or 2, I feel like I haven't seen any in 2 weeks. I am about 50 away from the highest number posted so far, but still I wait, impatiently!

  • @e-ball There seems to be a pattern emerging from comments to "stop whining": they usually refer to OW as a toy.

    I'd like to remind them that OW can also be purchased for utilitarian reasons. It is a personal transportation device, after all. And the best/most convenient way to quickly get around in the city.

  • @SeattleCommuter It's true. I'd go crazy without my OW to get places in Chicago. Last time I had to send it in to FM I paid for overnight delivery and it ended up being gone just 4 days. It was a tough 4 days. Glad I'll have my PLUS as a backup now!

  • @COKids said in An update'ish on order #74**:

    @CBR-954rr sure! Good idea! Hey can I borrow a few bucks? I think $1,000 should do it . ;-)

    I'd lend it to you but $3,200 of my disposable income is already tied up with nothing to show for it....

  • @SeattleCommuter We personally use it for recreation only, so to us it's just a play thing. A great one if it matters.

    But , recently at a Hyatt Resort
    I had a confrontation(friendly kine) with the security guards and said whoa "dats wat we need!" Apparently they were seriously looking into getting some utilitarian scooter to cover more grounds. They were so serious they had to get the boss and show her what I had been riding.

    We talked a bit about how I can out manuveur their golf carts and so on .

    So there may be other purpose for the One Wheel , regardless we all need to stand in line to get one .

  • @fruitygreen I never said there's anything wrong with getting a OW just for fun. My point is simply that the wait can be harder for some than others.

    But mostly, I believe people are 100% allowed to express their discontent without getting talked down to. It's a good thing to have an avenue for upset customers to vent their anger. It's cathartic and makes the wait a little more bearable.

  • V1 rocks.
    I don't need no damn extra few miles.
    Then again, maybe not...

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