Nosediving +

  • @spalding12 there are firmware updates from the field

  • I got my OW+ back from FM again today. It appears that it works fine now. I rode it about 6 miles and got no Bad Gyro errors today. I actually felt nice riding it for once with no issues (initially delivery was early May 2017).

    I made such a stink about the situation they paid for overnight shipping to FM and back to me. I went through the fact that this $1600 item, we waited months for this thing due to QA, I had battery issues even with the production stoppage, and I'm still having problems after FM had my board for 4 days.

    The rep kept saying that FM has not had any issues like mine, but I had to tell her to stop saying that - cause I truly have no idea what other people are having. I didn't even get a notice from FM when my board was shipped. It just showed up today. Last week Battery control module was replaced and

    FUTURE MOTION CUSTOMER SERVICE IS TERRIBLE. The reps don't follow through with their stated actions and I got conflicting info depending who I spoke with.

    **FM email:

    I have good news. After discussing your case with our repair technician in detail we were able to confirm that your board's controller was the source of your gyro message. We have replaced the controller under warranty and it is currently undergoing extensive test riding. We were also able to confirm your milage is currently set to 90 as the component in your board was replaced. Once you pass 90 miles on your board, it will automatically update to the correct current milage.

    We should be ready to have your board ship back to you overnight by tomorrow once you confirm!

    I look forward to hearing back from you.

    Kind regards,

  • Had my first * nosedive on pavement today. Was only going 13mph so I was able to run it out. (Always ride like you are going to nose dive). Think I know what happened. I own both a plus and a v1.

    Because my wife has really taken to riding the plus I have been only riding the V1 for last 2 weeks.

    One of my favorite parts of the v1 is the ability to get speed bursts by leaning forward through push back.

    After only riding my v1 for the last 40 miles I hopped on the plus and instantly nose dived.

    All I was trying to do was lean in to get the same speed burst feeling as the v1, big mistake.

    I'm now convinced that the issue is simply how different the + rides in comparison to the v1.

    You cannot ride each board the same. They are completely different, and require different skill sets.

    Back to riding the plus and haven't nose dived yet. V1 is Kind of like riding a size 130 snowboard compared to a + which is more like a 165 snowboard.

    I still think the + is a far superior product.

  • So I finally got my replacement front footpad today in the mail (was promised I would get it last Saturday, didn't come till today, Monday), only to open the box and find out that they shipped me back the same footpad that I had sent in for replacement due to the sensor failing. It had the exact same scuff marks on the end of it. And if that wasn't bad enough, I got my ER bill today as well from my OneWheel accident (had to get several stitches), which was just over $1,000 USD after insurance. So yeah, I am just livid right now with Future Motion's customer service. I really want to like the OW+, but when you have a device that can randomly die on you for no reason, ends up costing you an extra $1K as a result, and then their customer service basically ignores the issue, it's hard to justify.

    I'll let you guys/gals know once I get a response back from FM.

    UPDATE: The customer service rep told me they only replaced the sensor and the grip tape and not the entire footpad (wooden part and the connector part) since they don't have any in stock. Only problem with that is both of the gold screw "holders" on the bottom of the board no longer grip the wooden part of the footpad and just spin in place, so there is no way for me to screw the footpad all the way back on securely -_- . I also had to bend the sensor cable pretty harshly in order to get it to fit behind the plastic shield part that guards the cables from the wheel.

    The best part of the reps response was that once they had the footpads back in stock, I could BUY one at a discount. Umm... No, that's something that should be replaced for free under warranty, not something I should have to pay to get fixed.

    So I still don't have resolution yet :/

  • My + gave me errors about my foot being off the front sensor for several minutes, which was not true. Then I started experiencing falls or had to jump off while starting and stopping because of random acceleration and inability to turn off the board. I called OW support once the board went into 15 blinks (sensor thought I was standing on the board at power on). Incidentally, I was on vacation and wanted to ride it and was able to clear the error by powering off the board and heating up the grip tape with a blow dryer. So, I think the sensor interacts with the grip tape and the heat fixed it.

    I explained the whole scenario to OW support and they immdeiatly gave me an overnight shipping label for the front board/sensor and the returned in via fedex overnight. WORKS SO MUCH BETTER NOW. It is clear that FM has some quality problems going on, but are willing to fix quickly. I too, asked for a new front board and said I was willing to pay for it, but they said they had no extra stock and could only repair mine. I got my original board back with new grip tape.

    Tip from support gal: If you are suspecting sensor errors, turn on the board and press the left side, then right side. Each time the lights will brighten and that will allow you to "know" if the sensors are both working.

  • @BrentWhitfield said in Nosediving +:

    Tip from support gal: If you are suspecting sensor errors, turn on the board and press the left side, then right side. Each time the lights will brighten and that will allow you to "know" if the sensors are both working.

    This might seem obvious, but be sure your lights are turned on first, otherwise nothing will happen.

  • First nose dive on the +
    Must've over pressed the motor and it gave way...
    Ran it out couple steps and came down crashing.
    Thankfully was able to get back on and shred.

  • @sonny123 how fast do you think you were going when it happened? Did you hit a bump/dip? Glad to hear you got back on.. I'm still recovering from a nasty nose dive crash on my V1 so I haven't taken my plus out in days.

  • @GlueBreath

    Thanks, hope you get back on soon.

    Not too fast, under 10 mph.
    I think I over accelerated a bit to let a car pass.

  • I also want to chime in on this nosediving issue. Just as a background I am a relatively new rider with not much experience previously on the one wheel although I do also happen to have a boosted board version two.

    About two months ago As I was crossing the road on the one wheel plus, it also did an unexpected nosedive that completely threw me off. I attempted to run it out but my knee buckled to me and I ended up in the ER with a busted up knee, having torn three of the four main ligaments in mind as well as my lateral meniscus.

    I am now one month following my surgery to reconstruct my ligament and repair my meniscus and as expected this is completely shaken my confidence.

    When the motor goes out, the board is no longer self balancing and will just nosedive forward where our body weight is placed bringing the board to a complete stop and sending the rider into flight.

    Having sent the board back to one wheel hq for investigation, they think it was likely user error but seeing that the road that I was travelling on the smooth without debris and the just immediately prior to this incident the motor was making weird noises and the ride Became choppy puts doubt in my mind.

    It's a pity that I had such an experience as the one wheel is tremendously exhilarating to ride.

  • @darren1414 That is a serious injury, did your knee hit the ground? Do you know if a knee guard\pads would have prevented it?

  • @JacoNZ

    My knee buckled after it was forced into hyperextension as I landed on my feet with my leg straight trying to run out the sudden stop. So I don't think knee pads would have helped in that instance.

    I do believe I should have tried to havetried to hit the ground differently with flexed knees and rolled onto the ground. In that case a helmet and knee pads would definitely have helped but I may have injured other areas. I hear of people riding being always prepared to be thrown off but that's a terrible way to ride not having full confidence in the ride.

    For now I think when and if I recover, I'll go back to the boosted board cause that won't be able to nosedive but of course there are other ways to fall from that as well.

  • A question for the long time riders, did your nosedive frequency decline with experience?

  • @JacoNZ If you start slow and wait until you really understand the way the Onewheel's balancing works, then slowly gain speed, you might never nosedive, so there's no frequency to decline.

  • After waiting five months, I finally received my OW plus, I was so happy. I rode it for almost 30 miles in the first three days. I never experienced any kick back, it accelerated great, curved good, felt stable and I was confident/felt secure riding it. Then, on the four day, I was just slowly going down a slight incline and it dumped me. I thought it was something I did, so I took a few days to heal and hopped back on it. I was going up that same hill and the nose seem to want to dip on me and I wasn't pushing it at all. I get to the flat part and it dumps me again. I wasn't hurt, so I got back on and decided to get home. On the way, I got up to about 12mph and it dumped me hard. I'm still recovering for three weeks now, I fractured my heal, bruised my ribs, sprained my pinky, and have some road rash.
    I've been in touch with tech support, they walked me through testing the sensors, the sensors were good. They asked me to try the board again, so when I felt good enough to ride it, I took it out. It didn't seem to accelerate good, felt wobbly and I couldn't get it to go faster than 11.6mph. I have previously been able to reach 17.2mph. I contact customer service again and they said they think there's a problem with my OW plus, YOU THINK? They think it's the battery modulator or something like that. They said they would send me a shipping label via email, haven't received it in five days now.
    After all these months waiting, paying that much money, defending the cost and future motion on the social medias and this is the crappy board and service I receive? Total BS!

  • @East-Coast-Rob They're a small company dealing with a huge growth spurt right now. Did you contact them again and ask for the shipping label? That would probably be more helpful.

  • @darren1414 When I first got my Plus, there was a noticeable little click noise I used to hear coming from the motor while riding. Also I never felt any pushback in the beginning when I could hear this noise. I had a few nose dives and never felt any pushback prior. Then I put it in Sequoia mode as I was determined to feel this "pushback" that people had referenced and hadn't felt on my OW. Initially, I didn't feel anything in Sequoia either and suddenly out of no where pushback started. I had been going the same speeds prior in the same modes but never felt the pushback. I am convinced that riding hard in Sequoia finally adjusted something in the motor that was out of align preventing pushback. I switched it to Mission after this and suddenly started feeling pushback there too. Since this day, I have not noticed the little click I used to hear coming from the motor, and I have not had any nose dives like I had the first few weeks I had it. I have had nosedives, but they seem much less severe like the motor was still trying to hold me up versus just complete stop and dump off the front nosedives. Again i know nothing about the internals of the OneWheel so this theory could be completely wrong. Initially, I thought it was user error(as I am sure many of you do / still do), but now that I have 500+ miles, I feel that there was something slightly out of whack when I first got my plus.

  • @goodblake-eskate thanks for sharing your experience. Knee still stiff following surgery but that calling to get back on the onewheel is strong. Right now mainly boosted boarding cause I feel that with a weak knee I can't have the potential of any nose diving. Once better, I fear all this will change. 😛

  • I believe the frustration is this-
    The onewheel is a 'skill oriented' product, so clearly there isn't a basic throttle and brake. The issue is, this is optimum to claim there is rider error.

    For example, i've ridden my V1 for 1800 miles. I hop on the +, drop off a height of just 2 bricks, and the board goes into full acceleration and shoots out from under me.

    After doing multiple foot drops on the V1, i'd imagine i can pop down a tiny height of a few bricks. I took videos, and reached out. I was heartbroken to hear them try to tell me how to proverly ride a onewheel.

    I reached out for further diagnosis; and they claimed it was my footpads. Unfortunately, even if the footpads were stuck on, the board would break when the tail is touching the ground. In my case, the board accelerated.

    I think their customer service is a very delicate subject. My V1 board was back 2 times because the battery wasn't reading the right percent. It would die at like 35%, but even after 2 times it still does - they didn't fix it.

    The problem i see is, now what? What do riders like me do? False diagnosis. I don't want footpads, i want to be able to safely go down slight drops like my V1. I am at a loss to figure out what the next step is.

  • @shaka-wheeler feeling your frustration. One thing I noticed is how the Original and + perform differently during wheelslip / when the tire loses contact with the ground. On the Original the motor doesn't rev up, so when you land it's playing catch-up, which is why the nose dips and you need to lean back to be ready to compensate for that. On the + it's different. As soon as the wheel loses contact with the ground the motor revs up big time, in anticipation of the landing. Took me a while to adjust but instead of leaning back like I do on the Original to get ready for the nose to drop, I actually lean forward / put pressure on the front footpad, and that keeps the tail from dropping when the tire reconnects with the ground. 2 different boards, and they handle completely differently. If you haven't yet tried this could you, and let me know how it goes?

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