One Wheel+ not balancing out when I first step on it

  • @MichaelW Yeah I've never had this method fail me. But I have forgotten to do it and ended up looking foolish when I fell off the board trying to mount it a few times. Builds character.

  • Thanks to everyone who has put suggestions in. Unfortunately I don't think it's any of the reasons we've come up with since this happened to me this morning midway through the ride a couple times. Once was at a curb after I was waiting for the light to turn green. Again it was after stopping at a door, getting off the board, going through the door, pulling the board through, and then trying to get back on again.

    I've tried the 'kick start' and the board seems on every time. I've also been careful not to start it while in the air and to avoid contact with the pressure sensors. I'm not leaning forward too quickly, in fact I'm so afraid of getting tossed I'm creeping up on the balance point as slowly as I can.

    Is my board possibly defective?

  • @Antares14943 It could possibly either be a faulty sensor in the footpad, or even a bad connection. You could check to make sure all the cable connections are tight just to be sure.

  • @thegreck - yes I did detach and reattach the sensor connections. They are as well connected as I can make them. When I first turn on the board and I tap the left and right sensors and they both turn the LEDs on with very little pressure applied.

    Here is a video of me using my hands to start the board. Sometimes it starts, sometimes it doesn't. I tried adjusting pressure and position until it started. Then using the same amount of pressure and keeping the same position, I repeated the movement. It worked a few times, failed a few times, and then worked a few times. Could someone please try this experiment on their OW+ to see if they have the same results? I would expect this movement to work 100% of the time given a few pounds of pressure.

  • I took delivery on my OW in early June. I had wonky stuff happening like you describe but accepted it. After about a week, the app would say my OW "thinks" that I was standing on the board at the time of power on and would go into error 15. The only way I could get it to go away was to heat/blow dry the grip tape on the footpad. This would allow me to ride, but I had to do it almost every time I powered off to recharge. Happily, I called OW support and they provided round trip Fedex overnight shipping and repaired it. No issues ever since. :)

  • To close the loop on this, I sent the board back, FM declared nothing was wrong with it, and shipped it back to me without any logical explanation as to what was happening in my videos. I was not happy to say the least. After throwing a bit of a fit, the team escalated to engineering and I finally got an answer.

    If you start the board with your front foot at a diagonal, when you put your weight on your front foot, your heel comes up off the back side of the sensor for a split second, which causes the board not to start. The fix is to put your foot more perpendicular to the edge, so when you lean forward the side of your foot pushes down on both sides of the sensor panel.

    I've requested that engineering put in a grace period on the front sensor so that if the sensor had weight on it in the last half second or so, that it still considers you to be on the board and that it starts up properly. Let's hope they commit to fixing it, as many of us probably have had this issue happen to them at least once and wondered why the board didn't start.

    I also made a video explaining all of this:

    Thanks everyone!

  • @antares14943 I had the same problem for the first couple of weeks until I figured out that you need to come up to level in a controlled motion, ie slower than if you simply stepped on it. I have no issues starting with front foot diagonal and sometimes even protruding beyond the top corner. here is a video -

  • @thegreck This happened to me twice just yesterday. Forgot to do the "Kick test" but next time I certainly will. I tried to get on, then just stepped off the front. I looked a little funny doing that. I looked at the power switch and I thought the ring light was on but the sun was pretty bright out. Will do that "Kick test" from now on...

  • This happens to me sometimes, you have to put your feet down assertively, and it happens some times with soft sole shoes/flip flops, it is better to use harder sole shoes that put the pressure on more evenly.

  • @sfctac I agree this seems to work for me as well; however, sometimes when I come to a light and I’m balancing waiting for the light to change the board will stop engaging and the front will fall to the ground to which I must dismount and remount once the light changes, does this ever happen to you??

  • @jwheelin this happens to me and is the worst and very dangerous with traffic and lights. I also have issues starting nearly every time. it's not related to nothing other than how fast you push it past level. of you just barely push past it works every time but if you push any harder it will fail and the nose will fall.

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