customer service needs lots of tweaking and shaping it seems
jamamerican last edited by
I waited months for my OW plus and finally get it and after a week the charger stops working. So I spend another $125 to order a new one on MONDAY and have two-day shipping and call today 4 days later to find out it hasn't even shipped out yet. Great customer service lol . I would love to ride this $1500 decoration.
Rado last edited by
They made you pay for a new one? Is the charger not covered under warranty?
GlueBreath last edited by GlueBreath
Lol that makes no sense.. they would of replaced it no questions asked as you get at least 6 months warranty on charger.. it seems like you just got impatient and purchased a replacement before talking about possible RMA.
jeffmccosker last edited by
Yeah man, they replaced my charger for free no questions asked. Sounds like you didn't give them a chance to make it right.