Shipping status on hold?
w0ng last edited by w0ng
I'm from Australia.
I ordered an XR on 16 May with order number #26***.
I emailed support with a copy of the customs approval on 22 May. When I try to track my order at https://onewheel.com/pages/dude-wheres-my-onewheel nothing comes up when I press "Track my order." On inspecting the code, I can see that the response shows "status: onhold".
What can I do to start getting the delivery under way?
Edit: After emailing support with a copy of an approved vehicle import applciation from https://infrastructure.gov.au/vehicles/imports/, shipping status is changed from onhold to backordered. Estimated shipping June 12!
jonas last edited by
I find myself in the same situation. The "dude page" shows nothing, but inspecting the response show a json with "status: onhold". Mailed support 3 days ago, but no feedback yet on why my order is on hold.