Sudden Power Loss +XR Pavement Hurts...



  • @LidPhones I felt no surge or pushback whatsoever. As an advanced rider, I'm quite familiar with the limits of the board and do my best to respect them. The board was nearly fully charged when the incident occurred. Most of the nosedives i've had have been on 20% power or less, and mostly on uphill inclines. This was flat ground cruising on smooth pavement, no warning, just failure..



  • @readysetawesome Ya man it is a bummer. FM has the board now. Still waiting to hear about the damage and potential cost of fixing. Really hope this doesn't break the bank..



  • @skyman88 Any idea if the control module is covered under warranty? FM has the board but they have not specified the issue. Still waiting on them at this point.. fingers crossed that they will resolve this issue at no cost.



  • @TheONEinMN
    Sounds like something is not 100% with the controller. Hopefully FM has your back on the fix. Following to see the result.



  • @TheONEinMN unless it's water damage, you should be covered by warranty. I believe the board is 1 year and the footpads are 6 months.



  • @LidPhones Turns out that the controller component failed. Future Motion is charging me nearly $300 to get my board back because the controller component was broken from "physical damage". The board shut off during a calm run on smooth pavement. The crash that followed from the failure may have caused additional damage to the controller, but I think it is very unreasonable to charge when this component is covered under warranty. Waiting to hear back from FM to see if they are willing to help me out.. Sounds like I am going to have to cough up some more change. Extremely disappointed..



  • @TheONEinMN
    Wow, FM should reduce or zero out that amount given that the damage before or after the part failing may be hard to nail down. Good luck...



  • @LidPhones what is the deal with the surges? I used to think they were a precursor to nosedives, kind of like an early warning. But since I put in two-x upgrade (into my plus) I have yet to nosedive at all. But, I can still get it to surge, albeit a lot more rarely, when going up steep hills for example. the upgrade felt much more powerful at first but I got used to it pretty quick, now I find I'm back pushing the limits again, even if they are higher limits.

    But I can def find those limits and occasionally it will surge. But so far never leads to nosedive even if I keep pushing. Maybe I'll get a darwin award when I nosedive my two-x by oblivious surging ;)



  • @actionbrad
    My feel on surging for an XR or similar OW with higher voltage over a standard 750 Watt with ~ 50 VDC stock battery is the board can now lug through a nosedive (over torque) situation if not sustained. I feel the surge almost alway up hill on uneven ground with slight acceleration. I have learned to ease into up hills as I am a heavier rider @ ~ 230 lbs.



  • @LidPhones I have emailed them three times this week asking if FM would be willing to see this through and help out a loyal customer. I have yet to see a response. It seems that they intend to ignore me until I am willing to pay the $300 to get the board back. It's discouraging.. but I don't know if I have any other option at this point. Love the product, but the customer service is really leaving a bad taste in my mouth.



  • @TheONEinMN It has been my experience that they don't respond quickly (sometimes ever) to emails. Call them and don't give up until you speak to someone to present your case. Just my 2 cents. :)



  • @TheONEinMN, like @OneDan recommends

    Give them a call.... In past matters posted in the Forum @Future-Motion support has been very supportive.



  • @TheONEinMN this is BS. I do not know if you also follow on the Facebook forums, but this is becoming an increasingly common issue with the XR. Supposedly, it was the old firmware in the controller that was blamed. This seems not to entirely explain this issue. I have about 550 miles on my XR, and the last thing I need is for it to die on me while I'm in the middle of the street. I fully accept the dangers of nosediving, especially when you know it's my fault. But I don't exceed pushback and I ride responsibly. Having a controller for no apparent reason just die mid ride is not an acceptable thing. Especially when it looks like it maybe up to 10% of XR boards. No product can be perfect, and I understand that things could happen, this seems to be way too large a number for them to ignore. The fact that they are not doing this completely free for you, being that they know this is a very common known issue is also a little ridiculous. The spirit of this product is people having fun enjoying floating and being free. This seems like very petty price gauging.



  • @Solemero I agree 100%. After all of this fuss, they were only willing to cover shipping and labor. I still got stuck with a $185 bill to get the board fixed.. and I paid in full for the product only 2 months ago. The warranty is BS, and at this point I just had to bite my tongue and drop the cash to get this nightmare over with. I will be riding much more cautiously to avoid having to go through this repair process again. Sheeeesh..



  • @TheONEinMN sorry to hear they are not standing behind the warranty. Seems like they are struggling with growth and customer support. I am feeling very uncomfortable with my purchase now as I hear about the faults and lack of warranty backing. Not sure I can be a promoter anymore until FM addresses this properly.



  • Hey, Onewheeling is a semi-dangerous sport and shit DOES happen. It’s unlikely to be fatal like wingsuit flying and shit but you’re probably going to take some lumps so man up. I’m 74, broken bones on motorsickles, hang gliders, skiing, etc. No wrecks yet in 350 miles on my O/W + in 3 months but if I don’t break another bone (number 20?) I’ll be surprised. And he’ll no, I don’t wear any of that sissy gear. When I cruise by chicks in my neighborhood with a can of beer in my hand I swear, they look at me like i’m A God.



  • @speedracer said in Sudden Power Loss +XR Pavement Hurts...:

    Hey, Onewheeling is a semi-dangerous sport and shit DOES happen. It’s unlikely to be fatal like wingsuit flying and shit but you’re probably going to take some lumps so man up. I’m 74, broken bones on motorsickles, hang gliders, skiing, etc. No wrecks yet in 350 miles on my O/W + in 3 months but if I don’t break another bone (number 20?) I’ll be surprised. And he’ll no, I don’t wear any of that sissy gear. When I cruise by chicks in my neighborhood with a can of beer in my hand I swear, they look at me like i’m A God.

    Well, I am about to turn 73. But unlike you, I am not a god, so I don't criticize people for wearing safety gear. Maybe they have families and responsibilities outside their own self desires for fun. I have had a few broken bones, but I actually prefer to avoid them. I applaud your bravado, but disagree with your criticisms of others. Some want to enjoy the float, others want to push the limits. Both have a right to their choices. Man up and allow other opinions than your own. But, more power to you!





  • Yeah, you’re right of course about safety gear. Thing is, there’s 6 - 8 Onewheels in my little neighborhood and no one does gear. If I did I KNOW they’d be calling me sissy behind my back. Also, did you actually believe chicks look at me like a God? With a can of beer in my hand (true sometimes) I’m pretty sure they think I’m a 74 year old asshole.



  • @speedracer said in Sudden Power Loss +XR Pavement Hurts...:

    Yeah, you’re right of course about safety gear. Thing is, there’s 6 - 8 Onewheels in my little neighborhood and no one does gear. If I did I KNOW they’d be calling me sissy behind my back. Also, did you actually believe chicks look at me like a God? With a can of beer in my hand (true sometimes) I’m pretty sure they think I’m a 74 year old asshole.

    lol. Now you're being honest. Us old dudes have to stick together. The whipersnaps shouldn't have all the fun.


Log in to reply