XR constantly losing app connection?



  • @skyman88 I hope so! I'm not sure they'd appreciate if I shared that on a public forum. It's nothing special, just a step by step guide with pictures, but if it's not already publicly available I don't want to be the one who puts it out there. Don't want to piss them off when I'm sending my precious baby in for repair.



  • @someoneingermany Understood.

    I've never seen something like that from FM before so I'm a little surprised but also really happy to hear it.

    I've badgered a couple of boards and done tire swaps, so I know how easy it is to take the board apart, was more just curious if their instructions were like a true how to manual with cartoon images. Don't forget about the two screws under the white stickers!



  • I received my XR yesterday and it has hardware version 4209. My bluetooth connection hasn't dropped out when I'm within 10 feet of my board. I read that 4209 fixed the bluetooth connectivity issues.



  • @skyman88 I was quite surprised to hear about it too, maybe it's a new thing. The steps are really in depth. Made for a 10 year old. Should be easy to follow along with. :)

    @JMAC Happy to hear yours is working well! They said they'd send me a new controller back and I'm hoping to get a 4209 as well.



  • @Whiplash Your suggestion to change AVRCP from 1.4. to 1.6 also worked with my combination of OW+ and Android 9.0 phone. Quickened the initial connection and greatly reduced GPS tracking dropouts and disconnections. Also seemed to reduce audio dropouts on my PowerBeats earphones when streaming Pandora. Thanks for the tip.



  • Finally got my XR in for the bluetooth issue (sending from Hawaii to San Jose was quite the challenge, but after a month FM and FedEx finally got their acts together) and got it back yesterday. Like others, they replaced the controller with 4209 and it's working like it should have been when I bought it back in October last year. Still not sure why they're not shipping with this fix as new folks still seem to be getting 4208. Unless a certain percentage of the 4208 boards work ok, but still, can't they test them before shipping them out?

    Anyway, count me in on the "problem fixed" list!



  • Does anyones automatically connect when you turn on your OW? I mean, do you have to unlock your phone then start the app for it to connect? Seems like it could be more like turning on bluetooth headphones - they just connect when you turn them on or activate them. This thread made me question if mine is bad or if this is just how it's designed. Once it's connected mine seems to stay connected when the phone is locked and I do get alerts. But if I don't unlock the phone and open the app - it doesn't connect even though there's a setting to "auto-connect". So most of the time I don't use the app - only when I want to check the battery level. Mine is 4208.



  • @Panglossian When the app starts, it will autoconnect to a board that has that setting turned on. I have 2 boards right now, my + and my XR, so I turned it off so I can select which board to connect to when I start the app.

    If you haven't noticed, you can connect to a board even when it's charging as it is "on" at that point, though not ready to ride.



  • @OneDan said in XR constantly losing app connection?:

    Finally got my XR in for the bluetooth issue (sending from Hawaii to San Jose was quite the challenge, but after a month FM and FedEx finally got their acts together) and got it back yesterday. Like others, they replaced the controller with 4209 and it's working like it should have been when I bought it back in October last year. Still not sure why they're not shipping with this fix as new folks still seem to be getting 4208. Unless a certain percentage of the 4208 boards work ok, but still, can't they test them before shipping them out?

    Anyway, count me in on the "problem fixed" list!

    Good to hear !! I also got my board in October last year and sent it back 2 weeks ago as FM sent me a warranty return ticket.
    I am really happy they acknowledged this faulty BT issue, can't wait to get my board back and join the "repaired bluetooth club"=)

    I wish I knew about sending only the controller module though...



  • @GreenFrog As long as they pay for the shipping, I'm ok with sending it in. Of course, that might depend on where you're located. In the future, for an "out of warranty" repair, I wouldn't mind doing things myself if they will send the part. Way cheaper than shipping a 30 lb HUGE box!



  • @someoneingermany any update on this? Change my phone to a new one (Android 8.1) and the connection is nightmare again. From Argentina it will be great to being able to send just the BT module. Beside that, I suspect you still could ride while waiting.


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