XR constantly losing app connection?
i bought my xr from germany too.i am from Rome,Italy.i had the bluetooth issue from the beginning,weak connection.
after one month i contacted FM and they aknowledged the issue and proposed the ship of all the board.
they even created a ticket for the expedition (the cost of such expedition is about 250 eu)
but i preferred to send only the control board.easy to disassemble.
all the operation in about 2 weeks.now i have the new hardware control board.
the connection now is finally stable and i can also use my smartwatch onewheel app ,very nice indeed.
so for my experience i must give a big up to Future Motion.
is not easy to manage a service in europe from the u.s.a.
a compromise is necessary, i think.
anyway i hope they will open an official service here in europe.
this will be the perfect solution
@tartax Did you pay for the shipping or did they? Was it through FedEx or another carrier? Good to hear you had a good experience.
i didn't pay nothing and yes,it was with fedex.
@tartax how far away from a FedEx store do you live? I'm guessing there is one in Rome as it's the capital?
@someoneingermany of course ,i live in the capital city and the courier came directly to my house.after fm created the ticket i contacted the fedex office and they arranged everything .
@tartax yeah, that's how it should be. Unfortunately, if you live far away from a FedEx office they are reluctant to help with shipping at all.
ooww last edited by
@someoneingermany "under warranty" was the operative phrase: they often find water damage and the like which precludes repair under warranty and thus transport at owner's cost. just sending the module will help a lot with shipping
@ooww water damage and "the like"? What else could they find that would void the warranty?
ooww last edited by
@someoneingermany I read about FM denying warranty because of "mechanical damage"
@ooww huh, interesting. I'd be surprised if they found that on the controller module.
sparklehunt last edited by sparklehunt
I just got my XR back from FM. Bluetooth seems to be working now. They said "Hope you are well. I wanted to report that your board has completed repairs and it will be tracking towards you. The techs identified the root of the issue and replaced your board's controller circuit board under warranty and free of cost."
Only thing is it still says version 4208! The bluetooth still says reconnecting a couple of times per ride, but it's better than before. Perhaps only a certain percentage of version 4208s are defective?
I'm really curious if someone with a 4209 can open it up and we can see what design change they made to the printed circuit board.
Small detail - my board's name and ID number in the app didn't change. The odometer did reset to 0 though. I'm wondering if they actually swapped it.
sparklehunt last edited by
@Jackalope what hardware version did they replace yours with?
wheelrich last edited by wheelrich
@wheelrich STILL WORKING! Did 10 miles this morning at Cal State. The app, both thru my iPhone and the Apple Watch is still staying connected, as long as I am within a few feet of the activated board. When I walk away it disconnects, but comes back as soon as I return.
As I said a few weeks ago...the things I have done different, since it started working consistently, are 1) installed a Burris treaded tire, and 2) added the heavy duty aluminum float plates.
I thot this was going to be another fluke (like when I added an OW Apple Watch complication....that didn't last), but this seems to be consistent for 3 different rides at 2 different locations. And the first location had terrible wifi.
Again, my guess is the aluminum plates have acted as a reflector for the blue tooth signal. Just a guess. So I will not be sending in my board for the mad scientists at FM labs to tear apart, at least not yet.