XR constantly losing app connection?

  • @eckit

    Old XR
    Hardware - 4206
    Firmware - Andromeda - 4107
    Works fine. Stable Bluetooth connection

    New XR
    Hardware - 4208
    Firmware - Andromeda - 4117
    Poor Bluetooth connection. Won't stay connected or show realtime info

    I ride regular. Phone usually in front pocket.

    The connection problems also show themselves in the OWheelBuddy and Float Deck apps which leads me to believe it is not a problem with the official OW app.

  • Exactly same situation for me.
    Old XR : stable bluetooth
    NEW XR with new hardware and firmware : keeps reconnecting
    Use iPhone 6s with iOS 10.

  • @Rado thanks for the info. I plan on letting this ride for a week. Then compile all the results and send to FM support. Hopefully there’ll be enough of us to get them to address it. I for one wouldn’t mind helping out with any beta testing if their software engineers have any ideas on how to improve range without a change to the physical chipset.

  • @CLBR thanks for the info!

  • @CLBR I'm using iPhone 6S and 10.3 as well.

  • @eckit Ive spoken with FM about the Bluetooth problems a couple times. They are aware and are trying to find a solution. Today while on the phone with them they asked that I place my phone directly on top of the front footpad and see if the app will maintain a connection. Will try when I get home.

  • @Rado I can confirm that sitting the phone right on the footpad works. I also put the phone in the neck of my boot while riding and it kept connection the entire time. Feel free to share that with them too. That leads me to believe it isn’t that the board is dropping the connection—it’s a range issue. The signal is too weak.
    I’ve also ridden with the phone in my hand about 5 inches lower than my pocket and it keeps the connection. I don’t recommend this because the board gets unstable—at least for a newb such as myself.
    I am 6’2”, if I was 5’5” or wore my pants around my knees—I’d wager that it would keep the connection, too. :)

  • Have you tried with another phone ?
    I did with an old android, not perfect but a little bit better than with the iPhone it seems ... I know it doesn't solve the issue though ...

  • @CLBR I haven’t, but it is definitely not an issue with the phone or app. My tiny AirPods that can stay connected to my iPhone from about 100’ away even with moderate obstructions (like open doorways and halls).
    The XR drops connection in less than 3’ (with obstruction, like a body) and at best 10’ with clean line of sight which is CRAZY. It’s more like RFID or NFC range than Bluetooth.

  • Yup :/
    Right now I am standing next to my OW while it's charging and connexion looks stable.
    It's more of a problem when riding ...

  • Another hour-long, 12 mile ride with my phone in the neck of my boot—never lost connection with the board once. Used my Apple Watch to see the live stats.
    I guess this is what I’ll have to resort to until FM comes up with a fix.

  • I just tried with my girlfriend's iPhone.
    She has an iPhone 6s plus, iOS11.
    Good news (or bad IDK) : Super stable connexion. On the SAME ride I tried again with my phone, I loose connexion every 2s.
    Tried back and forth between hers and mine and same result.

    I am currently updating my iPhone (iOS 12 just released, even tho I promised myself I wouldn't update cuz I'm scared it will slow it down, oh well), I will let you know if it fixes anything.

  • Was raining so didn’t try for too long but looks like the issue is still here on iOS 12...

  • @eckit you can’t use your warranty anymore ?

  • @CLBR no, I can. I’ve only had my XR for about a week. Why?

  • Because it seems like it could be a reason for using the warranty and getting a new one, no ? I can’t imagine it’s like this for everyone ?!

  • @CLBR well, I’m going to reach out t them next week. Not entirely sure that it is a unit-by-unit issue, but instead all of the units with the same hardware and firmware. And if that’s the case, I am going to tell them that I will continue to ride this one until they come out with a hardware and/or firmware revision that fixes it. I don’t want to be without my OW for months while they try to sort this out.

  • Sounds like a reasonable thing to do :) let us know what they tell you !

  • @CLBR absolutely!

  • @suboba I can't stay connected either (IPhone X and OW XR). It's so irritating to connect and then lose connection over and over.

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