What’s pushing the Pint orders back?

  • I ordered my Pint late, 23rd March (it had been in my basket, I just hadn’t actually pushed that order button) and I expected it to be delivered in a week or so, nowhere on the site did it say it was a pre order. I was shocked after ordering it wasn’t due to be shipped until 25th June. After a week it had crept up to the 19th of June, this I thought was ok, perhaps it was an estimate due to the high amount of orders and that it would steadily get nearer. However it soon went back to 25th June and now sits at shipping on 2ndJuly. I understand that FM was moving into a purpose built factory, though this move has been going on for months and you would have thought they could still be making products in the old factory while they move?

    I would have hoped that FM would keep us more informed, I’m sure a lot is people have cancelled there orders due to this huge wait, while FM continue to hold the payments.

    I notice they now have “Shipping starts in May” on the website when you order, that’s correct but not for the order you place today.

    So my question is, what exactly is delaying the shipping? I don’t believe it’s the move to the new factory (what business would stop building a product while they move for 6 months), is it that this product was a prototype and not suitable for mass production when they unveiled the Pint in March? Or something else?

  • I feel like you as well. There was no info stating "this is a pre-order and Pint will ship in a couple of months or more" when I purchased. In fact, I was planning to go to California with my daughter and ride with her on the beaches two weeks after I ordered on Mar 12th. I have loved the XR and thought this would be perfect time to bond for both of us. When I saw the ship date was estimated 2 months away I was really shocked! It would have been nice to have clearly mentioned that on the website somewhere before they let us click purchase.

    Anyways, I'm happy that I'm in the queue and realize that they probably needed the capital and this is a brilliant way to get some more hard cash from their loyal customer base that know their products.

    Back to your question - I ordered the dark grey model and the full monty package. I've been watching and my date has not changed (May 27th) however, that's a holiday. So I bet it will be after that date. I've seen others with other color options keep getting pushed back. I wonder if it has something to do with that. I've also wondered if I hadn't purchased the full mont (banana split?) option if mine would have been changing too.

    I do also find it interesting that they haven't communicated anything with the customers who purchased these. We're really their "Loyal" customers! Seems like they might send us an email giving updates on the production levels or issues and I'm sure that most all of us would be happy to know more details.

    One last thing - since they reworked their homepage there's no way to find the forums any longer. I don't think the new OW owners would be able to find the forum - I wonder if that's by design. FM doesn't seem too involved with the Forums from what I can tell.

  • Hey gents, my order has been rolled back to 5/27 as well. I expect it will likely fluctuate a bit more before shipping. When I ordered my first XR it wasnt quite at launch but it wasnt so far after that inventory was ready on hand, and I recall the shipping date fluctuating in a similar fashion.
    As far as the forums visibility in the revamp, I had similar sentiments until I realized they had simply renamed the forums Community in the links at the bottom of the page. Still not as intuitive as Forum, but I suppose its meant to be to impel a more familial vibe lol...

  • Derp...there is a Forum linknas well..

  • @Panglossian I’m pleased I’m not the only one who feels like this, some official communication would be nice as to how everything is going. Lots of videos of FM promoting the Pint, let’s see the production of these Pints, let’s see how the new building is. Let’s see these items being boxed ready for shipping. This would certainly stop me considering cancelling my order.

  • All I want is a shipping update(7/15) and an explanation on why it’s going to take a long time before I get my pint? Please FM! LOL

  • Not being an apologist for FM, but I ordered an XR a couple of weeks ago, shipping was supposed to happen within a few days, got delayed few days with a shipping issue to my location, I wasn't notified - I got ticked-off and canceled my order.

    I sat on it a few hours and sulked. The wife then suggested I try and a dealer up here (didn't know we had any) - we actually have 2 dealers, and one had an XR left, so I had it sent over.

    When I talked with FM about my new XR on the phone a couple days later, I asked them what their staff size was - turns out FM is around 40 people.

    That's a very small number of people that are literally changing the industry, producing one of the most innovative products the sport has ever seen.

    If I'd of known that, I'd of been more patient . . . and not have had snarky comments for my answers on a marketing survey I filled-out (sorry FM).

    I'm not telling any of you guys how to feel. It's just that . . . I get it.

    All I can say, is that if the Pint is even half as life changing (bruises included) as the XR, it's worth waiting for.

    Better for them to workout any final production problems with the board now, and have it right when it reaches your hands.

    . . . best to you guys, it'll be worth the wait.

  • @Kielanders Thank you for that insight, I think the main issue is that when we ordered there was no mention of it being a pre order, I thought I would have it in a week or so. They have now added to the website that shipping starts in May, although that’s true, people ordering today won’t be getting it in May.
    I agree that FM is a small company and changing the world one wheel at a time (did you see what I did there). It’s just that’s it seems a bit ‘underhand’ not being honest with when you will receive the item after shelling out all that money.

  • @Mark-Vlogs @Kielanders

    Welcome to (almost) the Float Life. Here's a couple quick notes:

    1. FM does not actively monitor or respond to this forum. Kind of a legacy system at this point, that still exists for non Facebook users and they do post announcements from time to time.

    2. FM has done the pre-order and then finish design cycle for all of their products to date. That 40 person head count is recent also, that's a large increase over the past. I ordered my OW+ and then due to a sourcing/design challenge waited 12 weeks past my original ship date. With the XR it was only a 2 week slip, which was great... and on the V1 from Kickstarter, you don't want to know.

    3. FM is doing Pint test rides & demo events. I know 3 people that went to the one in Cali last weekend. FM made a few comments about still polishing a couple details on the Pint, so there is probably a small portion of that feeding into the ship dates as well as the need to scale up so quick. I can only imagine how many more Pint pre-orders there were with the current social media reach and advertising versus the past 3 models.

    4. All of the above goes away about 2 hours after you receive your board. So the wait is more than worth it in the end and just an unfortunate step in owning "the most smiles per dollar" thing I've ever purchased.

    Be thankful for the website that tracks orders... that didn't exist when I ordered my OW+, it was total silence until enough people called/emailed asking for updates. I found it to be perfectly accurate for my XR delivery.

  • Yes, welcome to the interminable wait that we XR owners went thru last year. Demand overpowers production. Eventually they will catch up and later people will get them in a week or two. Meanwhile you are the test group. Hang in there!

  • New to the forum and onewheel community. I just wanted to say it was deceptive to say "SHIPPING IN MAY" before ordering. It's not clear anywhere that it would ship months later.

    WHy not be up front about it? I would have ordered guys but it's f'ing shady that you start off this way.

    When you order an iphone it says when it ships lol. When you buy a fridge at best buy it tells you when stock will be available for shipping.

    Not rocket science.

    It's clear you want the orders in. You'll get the orders - just tell us the facts.

  • @geguia When I ordered it didn’t even say shipping in May, I thought I would have it a week after ordering. It’s certainly not the best way to conduct business.
    Mine has now been pushed back to 4th July from an initial 25th June, really considering cancelling but I’ve already waited 8 weeks.
    I must admit the excitement is now not as a high as it was.

  • The stoke is real! I also ordered the pint unaware of the delivery delay. I have lost sleep watching videos, and reading posts in forums and incessantly checking and rechecking delivery dates all of which only fuels my anticipation. I recently lost all self control and gave into buying a used earlier version (Onewheel+). Delivery expected tomorrow. I can’t remember ever being this obsessive over anything before. An impression has definitely been made. I can’t wait to begin the float life.

  • @DontHaveACalou Really pleased for you, I’m sure it’ll be great fun. I’ve put back ordering for almost a year, wanting the XR but not able to realistically spend all that money on one. When the Pint was released I decided it was time to jump on the band wagon. I’ve checked delivery dates 5 times each day, really pleased when the delivery date reduced by a week, not so impressed when it then went back 2 weeks.

    I’m taking each day as it comes, still can’t realistically justify buying an XR, let’s see what happens with the delivery dates of the Pint.

    Let us know how you get on with yours when it arrives.

  • @DontHaveACalou i was tempted as well but i do have to walk with my board a bit and i've read enough gripes about carrying around the one wheel XR

  • Just a quick update - expected ship time for me has shifted back to 5/27 as opposed to 5/23. Per FM my board should be among first shipped, but we will see.

  • From FM 1:13pm EST in response to my inquiry from this morning. (I think they meant they cannot advance the ship date, vs anticipate. That said Ill be sure to post once I get a shipping confirmation email - forgive the message formatting or typos, I should be working right now) :

    Hi XXXXX

    May 27th is actually the first day of shipments - you are included in the very first batch of Pint shipment.
    With this said, we are unable to anticipate that shipping date.

    OW Team

    On Mon, 20 May at 7:09 AM ,
    Morning my friend – looks like my ship date has dropped back off to 5/27/19.

    Any shot that this is a typo and I'm shipping on the 23rd ?

    Fingers crossed n awesome sauce….

    Thx much

  • This is a little scary! If the "first batch" will be shipping on the 27th, I'd bet there's a lot of people (insiders, youtuber's, etc.) that would be from the first batch. It's possible that we might just be waiting a while for these. I hope not... :( My date is still the 27th but this message seems to minimize the truthfulness of that date. I wish they'd give us production updates since we're really kickstart investors now!

  • @Panglossian You are absolutely correct, we are Kickstarter investors without actually agreeing to it. I wish they would give some updates.

  • @Mark-Vlogs I was late to find out about the Pint and didn't pre-order until last month. I was completely blindsided when my delivery date was saying late July. I bit the bullet and ordered the XR. It's the single greatest purchase I have ever made and have literally no regrets on dropping $1800 for this. If anyone is in the same boat, and on the fence about whether upgrading to the XR would be worth it, I can assure you it is. Not only will you get a superior board, you will get it within a week.

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