Your Pint Shipping Date

  • Mine has slipped another 2 days to August 16th.

  • I've been getting push backs every single day for the past week or so. 8/5 to 6 to 7 to 8 to 9 and this morning to 12th and now for the second time in a single day to 13th. Ordered slate on March 29th. I have a "count down" on my phone and instead it's been just counting up!

  • Hi folks!
    Longtime lurker, first time poster.
    Slate order here; ordered March 13; order num 47xxx.
    I got a bit frustrated with the day by day pushbacks and called support. After being auto hung up on 3 times in a row, I finally got through.

    The support person stated the delays are due to hiring and training the additional staff.
    She also stated they start the day with a count of how many they'll build (100 or 150 or similar). If they end up short of that estimate, the ones scheduled get pushed to the next day and everyone else's get pushed back too.

    She stated as they train folks the estimates are getting better. I don't agree with that optimism, but ya know hey, it should be the case even though it isn't.

    I also asked about the state of accessories and she said they just started shipping them for the pint, but further ships (like the next two weeks and beyond) should be getting their accessories at around the same time as the board.
    My current ship date has been pushed back to the 7th. It's not listed as in production so I'm doubtful that date will remotely hold.

  • @meowers
    interesting insight (and in my opinion completely believable, considering what we do know) into how this is all working behind the scenes. i am especially interested in the news about the accessories, because i called again today to find out the status of mine, and the rep gave me the same line i've heard the past two weeks (oh, i'm so sorry, there were delays but we're getting them going, yours should ship by friday...) -- and when i said to the guy, "gee, that's funny, because this is the 3rd week in a row that someone has told me that exact same thing..." he said "oh, really? oh man, wow, ok, i'll check with production and see what's going on with yours and get right back to you, ok?"

    i thought he was going to put me on hold, but then i realized he meant he'd email me with an update, and by then it was too awkward to continue hanging on the line, so i let him go. but i'm planning on calling tomorrow again to see if i can get some actual news. i appreciate that they hand assemble stuff there, but come ON.

  • @meowers

    I sympathize, it took me 8 months to finally pull the trigger, I was concerned I was too old, that I'd hurt myself and be one of the sad stories where I had to sell at 25 miles because of an injury (with the wife's voice in my head, "I TOLD YOU SO!").

    . . . shudder

    Then when I finally went for it, there was another month of delays . . . then they shipped . . . but they didn't ship, because they said there were problems shipping to my location, and a real headache getting it sorted.

    I was pissed-off and cancelled, thought I was spending too much for poor service, waited a day to calm down, made some calls and found an XR left at 1 of the 2 dealers in my state . . . their last XR, the ONLY XR in my state, 150 miles away . . . I was lucky.

    They're not bad folks, they're buried. They're overwhelmed being a 40 person shop with probably the hottest product out there - and then trying to open a new factory during the launch of a new product, just didn't help things much.

    I'm sure they needed a new factory to meet projected demand for the new product, but with cash flow realities, also needed to try and coordinate that launch with the opening of the factory.

    That's a witch's brew right there.

    I'm laying odds there're a LOT of sleepless nights there right now - it's gotta be a production/ops nightmare.

    The only consolation I can give you is: I'm now 400 miles into my XR, the wait will be worth it, it really is that f'in awesome.

    I have an MBA, used to work corporate - yes, their communications need work, but it has to be exciting times there flying by the seat of their pants.

    It's a little sketchy hitting people's CCs months away from shipping, but I get it . . . hang in there - your first rides (and first trips to the doctor) will make all this a distant memory.

    By the way, don't be surprised if, in the very near future, you ride your OW to a doctor's appointment (to treat an injury from your OW), and your 60 y/o doctor asks to meet you somewhere for you to teach him to ride it.

    . . . true story.

  • @Franko Yikes. I hope they do get the accessories for you out soon.
    I called uninterested in getting specific dates. I know the support rep doesn't have them. I was hoping for some specifics about what's causing delays.
    But I'm surprised their support team is also mostly in the dark with specifics about delays.
    It really feels like FM is embarrassed about the cause of the delays and is afraid to own up to it. It's really bizarre and sketchy behavior.

    I know these products exist, I know their other products exist as I've seen them. But if I didn't, I would have cancelled a long time ago because this is such a scammy practice.

    I don't want vague promises, I just want honesty and specifics about what's continuing to hold things up. We shouldn't have to be calling constantly to get that information.
    I don't understand why they struggle with that concept. I'd have to imagine their support and marketing teams are pushing for that. They don't want to see the negative feedback either and support certainly doesn't want constant calls about it.

    Their career page has quite a few postings related to shipping/order fulfillment so I fully believe they are trying to ramp up. I just really, really cannot fathom the radio silence. That's why I finally called. I wanted to get insight and figured I'd share that limited amount here.

    I just need to understand what person thinks this communication (lack thereof) is a good marketing/pr/BUSINESS move.

  • My shipping date just slipped another 4 days to August 27th... On the bright side, maybe my accessories will actually ship with my board

  • @meowers this explanation makes total sense and lines up with what we've all been piecing together for the past couple months.

    Thanks for sharing.

  • @meowers

    It truly is a failure that communication isn't up-front and on-point. The company is small enough that the blame lay squarely on Kyle at the top. Why he's being advised the way he is on corporate communications is anyone's guess.

    Customers on a cutting-edge product like this will roll with problems as long as you keep them in the loop.

    People (myself included) are emotionally invested in this product; to tag the CC upfront, then to be left in the dark for months, then to be mocked with 'Has the Pint Shipped', they're not building goodwill or loyalty.

    This means they're shooting themselves in the foot longer term, because customer loyalty will suffer, and folks will flock by the 1000s to the next best knock-off that surfaces in the next few years.

    I'm not condemning them or criticizing them, just warning them of what the future looks like - Kyle & FM have earned their success and admiration, I'd like them to keep it.

  • @Alohawheel said in Your Pint Shipping Date:


    When did you order?

    Ordered May 10th/shipped date/7-31, 8-6, 8-12, 8-16, 8-20

  • @Alohawheel Ordered mine at May 3rd, shipping date now is Aug. 19

  • @AlezX said in Your Pint Shipping Date:

    @Alohawheel Ordered mine at May 3rd, shipping date now is Aug. 19

    This is such bullshit. Mine is also august 19th Ordered May 8th.

    So frustrating.

  • Just pushed back another damn day. At August 30th now... smh

  • LOL mine has moved to the infamous Saturday shipping estimate of 8/3. FM if you see this please move it to Monday as I am busy on Saturday and won't be around to check every 3-5 hours! Thanks Friend!

  • I really need to stop checking their website. The drip drip daily incrementing delay (feels like it’s daily) is killing me. Tempted to just buy a used XR. 🤔

    Watching the online videos keeps me hyped and anxious but maybe too anxious.

  • @iplabrosse is yours listed as in production or still in the queue?

  • @geguia said in Your Pint Shipping Date:

    @AlezX said in Your Pint Shipping Date:

    @Alohawheel Ordered mine at May 3rd, shipping date now is Aug. 19

    This is such bullshit. Mine is also august 19th Ordered May 8th.

    So frustrating.

    I really wouldn't count on that. I mean besides the obvious point that they have been horrible with regards to keeping their estimates, one should actually wonder how on Earth do they even come up with these estimates in the first place?!

    Your order date is about 1.5 months after mine. Let's just say they somehow pull it off this time and do in fact ship my OW on 8/13. I find it highly unlikely that they can then go through 1.5 months of order backlog in less than 1 week and ship yours by 8/19.

  • The timing of the orders doesn't matter as much as the number of orders.
    It's likely they got significantly less orders after the pre-order closed.

  • @meowers in the queue!

  • @meowers oh I get that. Still don't think they can make up for 1.5 months in 6 days. Not if their past performance is any indication of their future.
    And by the way as of a few minutes ago that'd be 5 days not 6. 'coz I'm now pushed to the 14th

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