Need Some Juice Message too Early !?!?!?

  • Hi Floaters,

    I was wondering at what percentage do you get your message "Need Some Juice"??
    I get it around 5% to 8% battery. I heard that it is pretty common for XR but wondering what do you guys get?
    Also im up to 1350 km for 7 month Use.

    Thanks for your reply ;)

    Keep on Floating.

  • @WhiteFreedom sounds pretty normal. I'm only a few 100km more than you but very rarely get that low in battery power.

    The full overnight battery balance helps calibrate the power meter.

  • Ok depending on the board the Need for juice message appear at different percentage so just checking ;)

  • Can't be 100% sure. But if the low juice msg is happening at different % remaining, then the only other relevant data the App gets is battery voltage. So it must trigger once batt voltage hits a low level.

    Keep in mind the battery voltage will sag with load, then recover a bit. So if you ask the board for more power, like short acceleration burst. The battery voltage will drop slightly during that burst and that could be when the alrm is triggered.

  • @WhiteFreedom in the past two weeks I got at 35% severe pushback and battery charge notification.. second time 65% and last night 72% , so I had to call FM because I know something is wrong now , I knew about battery cells balancing so i did 36 hours plugged in between the three times. So yeah you are golden my friend :)

  • @RUFR I am currently in the process of Shipping the board back to FM US from France for the exact same issue.. It is crazy first time I was getting push back hard and need some juice at 38% then did the all recharge for for two weeks and acted like a bandage. Now last week got the message at 65% also and the next day at 71%. I realised that was I was over it... I had to send it back... This is not normal.. It seems more and more people are coming up with those issues with then XR unfortunately.. Will keep posted on progress but annoying issue since it happened only 7 month after receiving the board..

  • @WhiteFreedom

    Most likely a BMS issue. Please let us know what you hear back from FM.

  • @skyman88 said in Need Some Juice Message too Early !?!?!?:

    BMS issue

    I think it is more related to one or multiple battery cells being deficient. I will keep posted on that issue. Meanwhile if you are in France I highly recommend (Nicolas) as a seller for Onewheel and any kind of accessories, he is offering THE BEST after care service helping me go through this issue and even offering to lend me a board so I can ride during my summer holidays.. I have never seen such great business relationship and business guy..
    Will keep updating on all the events

  • Update:

    I would like to Thanks @Freemove-fr for the help and support he gave me. Nicola owner of the shop gave me 24/7 help over the phone and were accessible any time. My board left france and is now in the plane for the US. I am waiting for them to receive it and let me know what is what..

    Meanwhile and for my biggest JOY EVER Nicolas from @Freemove-fr decided to let me borrow a brand new XR free of charge for the all time of the repair..
    Meaning I will be able to ride and enjoy my summer like nothing happened.. I can't say it more... This guys is the best in the world of Onewheel France, please check out his website and shop for accesoiries if you are in France he is THE BEST..
    When it comes down to it he will deliver and be there for you all the way.. That is so rare in the business and count more than anything. He understood long term relationships and that is amazing.

    So yea I received the brand new board just a few min ago and I am so happy..
    Many thanks Nico @Freemove-fr for everything :)

    Meanwhile I will keep you posted on the repair side ;)

    Keep on floating friends. 67151962_2416126381950835_2061482292311752704_n.jpg 66913635_417210322218242_5266368725170257920_n.jpg

  • @WhiteFreedom That's some seriously great customer service.

    Put some The Float Life Sidekicks and plates on that board and it'll still look brand knew when you return it.

  • Hello Guys,

    Just a little Update, after a few days of waiting I finally got news from FM:

    "Appreciate your patience while the techs evaluated your board. They have replaced the battery pack and controller circuit board under warranty for your board which will resolve the Bluetooth and battery issues."

    This is a great news, I can't wait to get my board back. Should be here soon, will keep posted when receiving the board and later on testing the all replacement parts.

    A big thanks again to @Freemove-fr for everything. All this was very smooth thanks to you and Customer Support.
    Please check him out if you are in France.

    Keep floating ;)

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