Bluetooth connection got worse



  • I have an XR. After upgrading (iPhone) app to 2.2.15, my Bluetooth connection got even worse. I didn’t mind too much before as I don’t watch the app when riding, but now, it disconnects/reconnects multiple times when standing still, and takes minutes before the total mileage updates. Anyone else experience this?



  • @jebes250

    I'm using a Samsung on Android, my connection is hit and miss, and sometimes will take a few cycles on the app to get an initial connection.

    I don't monitor my riding either, but my mileage with top speed will update immediately at the end of my ride.



  • @jebes250 check which hardware you got...if is the old one you must send to FM for upgrading



  • @tartax

    Any idea the dates of board manufacture that is classified as old?



  • @tartax
    Firmware = 4208
    This is the firmware with the issue. It was tolerable before this last app update. I might have to send it back. I did open a case, but got no response. I guess I'll have to re-submit.



  • @jebes250 said in Bluetooth connection got worse:

    @tartax
    Firmware = 4208
    This is the firmware with the issue. It was tolerable before this last app update. I might have to send it back. I did open a case, but got no response. I guess I'll have to re-submit.

    4209 is the new firmware.
    i had to send to FM to upgrade and now is perfect.



  • You actually have to send the boards out for firmware updates? There's not just a download link? Yikes!



  • @a_onekatie just a typo. The 4208/4209 upgrade is Hardware not firmware. So yes that upgrade is factory only.



  • @stinkyface exactly..is an hardware issue



  • This is really sad to hear, as this issue on the XR was systemic . . . many XRs had the 4208 firmware and very few (if any) had working bluetooth. The board should stay connected anytime you are within 30 feet, but especially when you are on the board. I fear that as more Pints are shipped, @Future-Motion may have another support issue on their hands. This is a warranty issue and they will have to pay to fix this as well as shipping both ways on affected units. Someone needs to confirm this problem with FM and get authorized for the repair.

    I bought my XR after the pre-order/shipment delays, so I got it within 3 days (all the way to Hawaii). This issue was already reported, but I had thought "maybe" they would have fixed new XRs going out. After a few boards were fixed, I contacted them and they had me send it in for the repair. Once they put in the firmware 4209, the bluetooth has been working flawlessly.

    As folks get their Pints, please try to report back here as to if your bluetooth stays connected so we'll have an idea just how big of an issue this is. No one should have a board that doesn't function properly, especially when it's trying to warn you that your foot has left the sensor or your battery is halfway to empty.

    Edit: Of course, there's a chance that maybe the new version of the app is to blame . . . we can only hope.



  • @stinkyface ahh, got it now thanks!

    Guess I wrote this elsewhere, but I can def confirm that my Pint is having connection issues. My hope is that there must be an update in the pipeline, since custom shaping is not currently an option for Pint users.



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