Pint Bluetooth issues?

  • @BrettJB said in Pint Bluetooth issues?:

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    me too. : \

  • Really? Dang I tested and everything!

    Okay updated now!

  • Okay this is where the issue is really pissing me off. Parking lot ride this morning, I was getting major, noticeable pushback the whole time. To the point that I actually thought maybe I’d accidentally switched to Redwood without realizing. Take out my phone to check and no, I’m in Pacific, and the speed readout says 12. 12!?!?!? WTH? Holding the phone in my hand still, I reach the end of my ride and begin to slow down, and low and behold the app suddenly updates to this:

    So I guess I just gotta take whatever the app says with a grain of salt? 🤷🏼‍♀️

  • @a_onekatie said in Pint Bluetooth issues?:

    So I guess I just gotta take whatever the app says with a grain of salt?

    The trip information, such as mileage, speed, top speed, etc is all stored on the board. You can turn on the board, start riding, then turn the phone on later to connect and you will get the full trip stats.

    That said, this means that the bluetooth issue is real and @Future-Motion needs to get on this and get it fixed.

    Call Jon and tell him this is the XR issue all over again. How widespread I don't know, but sure seems that a lot of folks on here are experiencing it and this forum is a small percentage of the total riders.

  • @OneDan lol, also my apple watch came yesterday and y'all were totally right! If anything, it only makes things worse!

    Yes, a call to Jon is on the agenda today.

  • @a_onekatie I ride my OWs with the phone connected and a watch running the app and it's awesome. Anytime I want to check battery, speed, distance traveled/remaining, it's right there. And that's why @Future-Motion needs to fix the bluetooth on the Pint!

  • @OneDan same here dude

  • My pint connects and disconnects on a regular basis. Since the pint has the LED status lights I only need my phone to ensure that the right shaping mode is programmed before I start riding.

  • @Senior-Coffee yes because you’re an advanced rider. Think about us noobs just learning tho.

    I get that it’s not a big deal to everyone. But I would urge anyone experiencing this to at least let FM know. If they’re going to be obstinate at all about admitting there’s a problem then we need every one reporting this.

    I couldn’t get thru today b4 I got too busy, but I’ll try the phone again tomorrow.

  • @Senior-Coffee I also love the light bar power monitors on the Pint. They should have had those from the get go on all the boards.
    Seams like there was already a big discussion about Bluetooth problems a long time ago? I'm still getting about 20-25ft of range to the Pint and have zero problems with any FM boards since I changed my monitor device.(Jelly with no Sim card ). Works GREAT! It also has MP3 on it which I really like. Battery lasts for 4-5 rides or more, has a nice velcro strap that works on my wrist guard, and the display is better than all the watches I tried.

  • @Enterusername said in Pint Bluetooth issues?:

    I'm still getting about 20-25ft of range to the Pint

    All you need is an extension cord and your good to go! :D

  • Okay, finally SPOKE to someone today!

    Alex is handling my ticket now and will coordinate with me thru email going forward. He wants to start with me running a diagnostics report. I'll keep everyone posted!

  • @a_onekatie Excellent news, well done.

  • @a_onekatie Glad to hear, hopefully we can get some answers. My tickets is going on 19 days without a response. I’ll probably have to call but I’m also curious just how long they will take to respond.

  • @KWasch said in Pint Bluetooth issues?:

    I’ll probably have to call but I’m also curious just how long they will take to respond.

    I think there are people from a year ago waiting on a response for the XR bluetooth issue!

  • Hi Katie,

    Thank you for following up with that info and your thoughts on the matter. Considering your concerns, you are absolutely right - the lightbar in specific was created to give realtime feedback from the board and try to encourage less phone use while riding.

    Additionally, thanks for sending in those diagnostics! It is always good to get a set to have some redundancy in case there are any other issues. I just received secondary assessment results from the techs and your board is in tip top shape!
    Apologies for any confusion around this matter up to date and do let me know if you have any questions about this moving forward; I will be your right hand man in all matters Onewheel and hope to help facilitate many miles and smiles into the future Katie!

    Your friendly, neighborhood Board Specialist
    Alex - Onewheel Team

    TLDR = OW says my board is working as intended. Wah-wah.

  • @a_onekatie

    Well that sucks. So FM is saying it’s designed to constantly disconnect... I wonder how many people need to complain about this before they own up to the issue.

  • @a_onekatie No offense to Alex, but I'd talk to Jon. I worked with him to fix the bluetooth on my XR. Perhaps he'll understand if you tell him that there seems to be many others experiencing this.

    This is giving me deja vu! I, myself, wouldn't buy a Pint right now because when I bought my XR after they found the problem, they still shipped me one with the old hardware.

  • @OneDan Ugg okay, I will try to push back and see how far I can get I guess.

    TBH I am a little confused about the whole situation now. After reading a few other pint owners’ experiences and thoughts, and having Alex tell me the app is not actually meant to maintain a connection the entire ride, I start to question if my issues are real or not. The thing I can’t reconcile though is, WTH is the point of the apple watch version? If it literally only works while I have my phone in hand, why even bother with it?

  • @OneDan What I can't understand, is how they keep getting WORSE with this. My XR, is worse than my Plus. My buddy who has a Pint and an XR, says that the Pint is worse than the XR.

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