Pint Bluetooth issues?



  • @Senior-Coffee yes because you’re an advanced rider. Think about us noobs just learning tho.

    I get that it’s not a big deal to everyone. But I would urge anyone experiencing this to at least let FM know. If they’re going to be obstinate at all about admitting there’s a problem then we need every one reporting this.

    I couldn’t get thru today b4 I got too busy, but I’ll try the phone again tomorrow.



  • @Senior-Coffee I also love the light bar power monitors on the Pint. They should have had those from the get go on all the boards.
    Seams like there was already a big discussion about Bluetooth problems a long time ago? I'm still getting about 20-25ft of range to the Pint and have zero problems with any FM boards since I changed my monitor device.(Jelly with no Sim card ). Works GREAT! It also has MP3 on it which I really like. Battery lasts for 4-5 rides or more, has a nice velcro strap that works on my wrist guard, and the display is better than all the watches I tried.



  • @Enterusername said in Pint Bluetooth issues?:

    I'm still getting about 20-25ft of range to the Pint

    All you need is an extension cord and your good to go! :D



  • Okay, finally SPOKE to someone today!

    Alex is handling my ticket now and will coordinate with me thru email going forward. He wants to start with me running a diagnostics report. I'll keep everyone posted!



  • @a_onekatie Excellent news, well done.



  • @a_onekatie Glad to hear, hopefully we can get some answers. My tickets is going on 19 days without a response. I’ll probably have to call but I’m also curious just how long they will take to respond.



  • @KWasch said in Pint Bluetooth issues?:

    I’ll probably have to call but I’m also curious just how long they will take to respond.

    I think there are people from a year ago waiting on a response for the XR bluetooth issue!



  • Hi Katie,

    Thank you for following up with that info and your thoughts on the matter. Considering your concerns, you are absolutely right - the lightbar in specific was created to give realtime feedback from the board and try to encourage less phone use while riding.

    Additionally, thanks for sending in those diagnostics! It is always good to get a set to have some redundancy in case there are any other issues. I just received secondary assessment results from the techs and your board is in tip top shape!
    Apologies for any confusion around this matter up to date and do let me know if you have any questions about this moving forward; I will be your right hand man in all matters Onewheel and hope to help facilitate many miles and smiles into the future Katie!

    Your friendly, neighborhood Board Specialist
    Alex - Onewheel Team


    TLDR = OW says my board is working as intended. Wah-wah.



  • @a_onekatie

    Well that sucks. So FM is saying it’s designed to constantly disconnect... I wonder how many people need to complain about this before they own up to the issue.



  • @a_onekatie No offense to Alex, but I'd talk to Jon. I worked with him to fix the bluetooth on my XR. Perhaps he'll understand if you tell him that there seems to be many others experiencing this.

    This is giving me deja vu! I, myself, wouldn't buy a Pint right now because when I bought my XR after they found the problem, they still shipped me one with the old hardware.



  • @OneDan Ugg okay, I will try to push back and see how far I can get I guess.

    TBH I am a little confused about the whole situation now. After reading a few other pint owners’ experiences and thoughts, and having Alex tell me the app is not actually meant to maintain a connection the entire ride, I start to question if my issues are real or not. The thing I can’t reconcile though is, WTH is the point of the apple watch version? If it literally only works while I have my phone in hand, why even bother with it?



  • @OneDan What I can't understand, is how they keep getting WORSE with this. My XR, is worse than my Plus. My buddy who has a Pint and an XR, says that the Pint is worse than the XR.



  • @Glyph Seriously! If anything, they should make sure the bluetooth is extra reliable, then update their watch app to connect to the board directly, without a phone, so we have the option of riding with just a watch. I know it can be done as I used to use an app that did just that, but @Future-Motion broke all the 3rd party apps when they changed the API in a firmware update for the boards. People have been asking for a standalone watch app even before the XR bluetooth debacle!



  • @a_onekatie said in Pint Bluetooth issues?:

    @Senior-Coffee yes because you’re an advanced rider. Think about us noobs just learning tho.

    I get that it’s not a big deal to everyone. But I would urge anyone experiencing this to at least let FM know. If they’re going to be obstinate at all about admitting there’s a problem then we need every one reporting this.

    I couldn’t get thru today b4 I got too busy, but I’ll try the phone again tomorrow.

    I think it depends on how much people use the app. I use it to ensure that I initially connect and then I look to make sure I'm on Pacific mode. After that, I check the app after some miles to see how much battery I have.



  • Hi All,
    I just got my Pint and stumbled across this issue. The only way I’ve found to connect to the board is:

    -having it simply idling
    -hold the phone about 1 inch above controller
    -force it to disconnect and reconnect.

    It usually takes it’s time and then finally connects. I decided to ride in the crouched position and found that the Bluetooth connection would drop above 5-7mph even if my phone was equidistant to the controller.

    Here is the mind boggling part, the phone always sees the Pint when you look at your list of boards. It always shows Pint but can’t collect the data once you open the app. I’d be absolutely shocked if this was a hardware issue.

    I am using an Iphone 11... Ironically Apple has had Bluetooth connectivity bugs in its most recent IOS. Not exactly sure what’s up with Bluetooth these days!

    Anyone hear anything more useful from future motion? I’ll give them a call next week...



  • UPDATE:
    While my Pint is charging, I am able to connect to the board and change modes from 7 feet away. I cycled through modes for roughly 1 minute walking around the board and made sure the LED indicator went green to prove the modes were changed. I held a rock solid connection, so this issue is completely software related. The hardware seems fine...



  • I am not an expert on how this works, but Bluetooth 5.1 added a directional function. The idea was that you could use bluetooth to find your phone or keys or whatever. From your description, I wonder if this is the bug. I know that since this "upgrade" my ear buds have become a little directional sensitive. The second bud will occasionally drop out for a moment when I turn quickly to look behind. I wonder if FM could disable this?



  • @shaka-wheeler I’ve only just been able to test BT on my board, unfortunately the weather is rubbish outside so can’t test in the real world, however in the house my connection is fine, I can see the MPH changing and the foot pad sensors moving on the App while riding in the house (I’m only able to do this when my wife is out). I’ve got iPhone 11 Pro.



  • I have a theory to the problem. The motor might be creating interference which is messing with the Bluetooth connection. That would explain all of the following:

    -App connecting at low speeds (low motor rpm)
    -App connecting when phone is close (interference)
    -App connecting when board is charging (motor disengaged)

    If this is the case, future motion would need to either relocate the Bluetooth antenna or put the Bluetooth unit on a separate circuit to isolate it from the interference.

    In English, there’s a good chance we will have to live with this problem because it’s not exactly solvable with a software update. I can’t see future motion willingly fixing this issue for every Pint sold.

    I could be wrong, but the evidence is compelling...

    On the bright side, it looks like they under spec’d the range. That’s a pleasant surprise!



  • I finally got a response back from FM after a month and a half. They basically told me my board is working fine. I downloaded an app that shows Bluetooth devices signal strength. It seems to me the Pint has a very poor signal. For example, My Apple Watch and a Tile on the other side of my house ( multiple walls , 60 ft ) had a significantly stronger signal than my phone sitting on the pint. How FM says that this disconnects are normal behavior is baffling to me.


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