Pint Bluetooth issues?



  • @OneDan What I can't understand, is how they keep getting WORSE with this. My XR, is worse than my Plus. My buddy who has a Pint and an XR, says that the Pint is worse than the XR.



  • @Glyph Seriously! If anything, they should make sure the bluetooth is extra reliable, then update their watch app to connect to the board directly, without a phone, so we have the option of riding with just a watch. I know it can be done as I used to use an app that did just that, but @Future-Motion broke all the 3rd party apps when they changed the API in a firmware update for the boards. People have been asking for a standalone watch app even before the XR bluetooth debacle!



  • @a_onekatie said in Pint Bluetooth issues?:

    @Senior-Coffee yes because you’re an advanced rider. Think about us noobs just learning tho.

    I get that it’s not a big deal to everyone. But I would urge anyone experiencing this to at least let FM know. If they’re going to be obstinate at all about admitting there’s a problem then we need every one reporting this.

    I couldn’t get thru today b4 I got too busy, but I’ll try the phone again tomorrow.

    I think it depends on how much people use the app. I use it to ensure that I initially connect and then I look to make sure I'm on Pacific mode. After that, I check the app after some miles to see how much battery I have.



  • Hi All,
    I just got my Pint and stumbled across this issue. The only way I’ve found to connect to the board is:

    -having it simply idling
    -hold the phone about 1 inch above controller
    -force it to disconnect and reconnect.

    It usually takes it’s time and then finally connects. I decided to ride in the crouched position and found that the Bluetooth connection would drop above 5-7mph even if my phone was equidistant to the controller.

    Here is the mind boggling part, the phone always sees the Pint when you look at your list of boards. It always shows Pint but can’t collect the data once you open the app. I’d be absolutely shocked if this was a hardware issue.

    I am using an Iphone 11... Ironically Apple has had Bluetooth connectivity bugs in its most recent IOS. Not exactly sure what’s up with Bluetooth these days!

    Anyone hear anything more useful from future motion? I’ll give them a call next week...



  • UPDATE:
    While my Pint is charging, I am able to connect to the board and change modes from 7 feet away. I cycled through modes for roughly 1 minute walking around the board and made sure the LED indicator went green to prove the modes were changed. I held a rock solid connection, so this issue is completely software related. The hardware seems fine...



  • I am not an expert on how this works, but Bluetooth 5.1 added a directional function. The idea was that you could use bluetooth to find your phone or keys or whatever. From your description, I wonder if this is the bug. I know that since this "upgrade" my ear buds have become a little directional sensitive. The second bud will occasionally drop out for a moment when I turn quickly to look behind. I wonder if FM could disable this?



  • @shaka-wheeler I’ve only just been able to test BT on my board, unfortunately the weather is rubbish outside so can’t test in the real world, however in the house my connection is fine, I can see the MPH changing and the foot pad sensors moving on the App while riding in the house (I’m only able to do this when my wife is out). I’ve got iPhone 11 Pro.



  • I have a theory to the problem. The motor might be creating interference which is messing with the Bluetooth connection. That would explain all of the following:

    -App connecting at low speeds (low motor rpm)
    -App connecting when phone is close (interference)
    -App connecting when board is charging (motor disengaged)

    If this is the case, future motion would need to either relocate the Bluetooth antenna or put the Bluetooth unit on a separate circuit to isolate it from the interference.

    In English, there’s a good chance we will have to live with this problem because it’s not exactly solvable with a software update. I can’t see future motion willingly fixing this issue for every Pint sold.

    I could be wrong, but the evidence is compelling...

    On the bright side, it looks like they under spec’d the range. That’s a pleasant surprise!



  • I finally got a response back from FM after a month and a half. They basically told me my board is working fine. I downloaded an app that shows Bluetooth devices signal strength. It seems to me the Pint has a very poor signal. For example, My Apple Watch and a Tile on the other side of my house ( multiple walls , 60 ft ) had a significantly stronger signal than my phone sitting on the pint. How FM says that this disconnects are normal behavior is baffling to me.



  • @KWasch said in Pint Bluetooth issues?:

    I finally got a response back from FM after a month and a half. They basically told me my board is working fine. I downloaded an app that shows Bluetooth devices signal strength. It seems to me the Pint has a very poor signal. For example, My Apple Watch and a Tile on the other side of my house ( multiple walls , 60 ft ) had a significantly stronger signal than my phone sitting on the pint. How FM says that this disconnects are normal behavior is baffling to me.

    Check your Bluetooth strength while the board is charging. It should be much stronger because the motor is disengaged. This interference from the motor essentially destroys the Bluetooth connection. That’s why they advise putting the phone on the footpad (it’s the only way for your phone to actually see the signal through the interference).

    I doubt anyone will ever admit this because imagine having to recall every board and either isolate the bluetooth’s circuit or relocate the antenna. That would be very costly.



  • @shaka-wheeler said in Pint Bluetooth issues?:

    I doubt anyone will ever admit this because imagine having to recall every board and either isolate the bluetooth’s circuit or relocate the antenna. That would be very costly.

    This is the exact same problem the XR had and, yes, they fixed any that reported it and sent it in. They replaced the controller with a newer firmware. Mine was fixed and went from barely holding a connection to almost never dropping it. The trick, however, is convincing @Future-Motion that it's an actual issue and it took a long time to do that with the XR. People just kept reporting it until they finally took in a couple of boards and admitted it was broken.

    While I'm not currently in the market for a Pint, if they come out with a new XR, I'll hold off until I hear there are no bluetooth issues before plopping down my hard earned cash, that's for sure! The app is a major feature of these boards and without the board connected, it's useless, afaic!



  • I'm really sorry for all of you guys with your BT issues. I can see how it would be a disappointment with the signal drops. I've been in electronics since tubes and relay logic. I've been RC 'ing for about 40 yrs and I still work with high energy RF semiconductor etchers every week. RF can be a real bugger to work with. With all that said, BT and all the new fancy high tech Arduino stuff humbles almost everyone these days. It's all new too me as well. I see noise all the time in my Quadcopter projects which can easily ruin your day with a crash. The high energy stuff will kill you forever and I've seen a man get cooked. I just bought a new Pint and I kinda knew what I was getting into. I have been able to duplicate the close range dropouts also several ways and I'm pretty sure y'all don't want to hear this. One is the inherent designs with the 750w motors. My V1 with it's 500w motor gets 3x range than all the other boards. If you add more power electronics generally get noisier. If you also start adding up all the other possible RF signal transmission problems with 2.4 Ghz , like slow speed , low power, susceptible to passing through water/organics/your body , different physical positions , I know y'all are really going to hate is it's very susceptible to other BT tx/rx devices like earbuds and speakers even coming from different devices. For instance if I use any BT earbuds on my new Iphone 6s along with the BT of the board I get basically NO range. If I run the OW BT app on my cheap little Android device (no sim card) and my any BT buds on my Iphone I'm getting 10-20ft of range with no drop outs. I get about 30+ feet with my V1 but it gets a lot worst if use it with the Iphone as mentioned above.
    It may be possible that the PID's could be tweaked a someday or it could just need a ferrite bead or a little RF filter, but I got a feeling that there are a bunch of variables FM was dealing with in this machine.
    Good for me that I don't care. I love the light bar and that's mostly what I use for monitoring my power.I'm really stoked how fast and smooth this thing turns, and I even like the Sure stop idea when I'm just riding and not trying my stupid Darwin award tricks. My dang feet are so big , I'm hang'n about 3" front and back in the rear. I've always been challenged getting enough foot off the front pad to stop. I have definitely gotten better at stopping my V1.
    I still love em both and I am SO glad I got the Pint. I feel like they make a great quiver and I even got my son to ride with me 1 out of 12 times in the last 3 days. He's REALLY sore ...LOL but he did great and it's a real change riding with someone for me. I love 2 to 4am in morning in the dark and quite and no one see me doing dumb stuff.

    I bet FM will hook you guys up with a good solution soon. I think they care and really want everyone happy. Y'all hang in there...
    Good luck and good riding!



  • @Enterusername said in Pint Bluetooth issues?:

    If you also start adding up all the other possible RF signal transmission problems with 2.4 Ghz , like slow speed , low power, susceptible to passing through water/organics/your body , different physical positions , I know y'all are really going to hate is it's very susceptible to other BT tx/rx devices like earbuds and speakers even coming from different devices. For instance if I use any BT earbuds on my new Iphone 6s along with the BT of the board I get basically NO range. If I run the OW BT app on my cheap little Android device (no sim card) and my any BT buds on my Iphone I'm getting 10-20ft of range with no drop outs. I get about 30+ feet with my V1 but it gets a lot worst if use it with the Iphone as mentioned above.

    Thanks Ent... That is excellent info. So sounds like a solution would be to buy a cheap, outdated, small, Android device off ebay and stick a big chunk of the fuzzy side of heavy duty velcro to the back. The matching block of velcro hooks to your fender. Sort of a OW dash board, that you can pull off to charge occasionally. Or, one of those elastic phone holders that runners use, just strap it to your shoe.



  • Ha! Was just riding behind a Dude on an XR on my commute and noticed he kept pulling his phone out. So I yelled, “Can’t get that dang Bluetooth to work for me either!” He looked back at me, down at my board, and then shouted “Oh you’re on a Pint? Yeah I heard it’s terrible on them too!” lol OW woes.



  • https://community.onewheel.com/topic/8803/bluetooth-issues-with-onewheel-pint

    Above is my Bluetooth issue thread in the Technical Support forum.

    Considering this.......

    Screen Shot 2019-11-27 at 03.05.52.png

    I don't foresee any resolutions to any of our issues until they're directly reported to the CS link provided above.

    If the app wasn't designed to be constantly connected, then how do they expect the ride logging to work? Lol.


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