I mean seriously its already 1600 dollars for the board itself (The XR at least) not including the fender or extra bumpers. Why not spend the, hell lets say, 100 dollars in production costs to waterproof the components at risk? Your ads show people riding on the beach and used to show folks riding in the rain and snow. If you are intent on shipping to 48 of the 50 states and making the warranty void if someone chooses to waterproof it themselves then I feel like its the least you could do considering in at least a dozen of those states there are only a few weeks of the year tops that the weather is dry (in the pacific northwest myself and this is definitely the case). Just what seems like a simple way to improve the product.
Posts made by gameofchance
Why doesnt future motion waterproof their products?
Simple to put in place, customer service suggestion
I recently went through your rather lacking customer service system. Really this is two suggestions the first which is a little more complex is simply to outsource the service. The second being, dont let your customer service reps close the tickets until the customer says the problem has been solved, or better yet dont let the rep close the tickets at all. I had some questions and waited a week for a response. The person then answered by pointing me to klarna and telling me to ask my questions there. They were unable to help me either. But, because the rep had closed the ticket immediately after replying (on the assumption that the problem had been solved), i now have to wait about another week to get a rather simple question answered. Again, a simple solution, dont close the ticket until the customer says that the problem has been solved, thats the point of a ticket system in the first place. Or you coule outsource your customer service to a foreign country or even AI software. This is the only problem i have seen with your company and its the only thing that is preventing me from purchasing your product, fear that if something bad happens i will be unable to get it taken care of through your customer service system.