@Lia I emailed FM yesterday. I am at work so tough to call during the day. I am going to try them when I get off if they have not responded. Scraped up my knee and a bit tough to walk at the moment, but I miss my board already!
Best posts made by JxRYE
Crash... What did I do wrong
I have had my onewheel for about a month. On Sunday right as I hit 100 miles, the board sent me flying… was riding at about 15 miles an hour on my street (familiar, smooth, and flat road) with 40% of my battery left. I was not pushing any limits I was just riding down the street. Suddenly without warning (or pushback) the board nosedived. I went flying and the board and I both took some damage (also ruining my jeans, shoes, and iphone). Oddly as I went flying the board took off, and drove itself into some bushes. I was only riding for about 3 minutes before the incident. Looking at the app afterwards it says that my daily top speed was 23.4 mph (I have never been anywhere near that fast). My poor wife and children stood witness. I was in mission mode (as always) on a familiar flat road, with plenty of battery, not pushing any limits, and did not hit any obstacles. To me it felt like the balancing just stopped and the board nosedived. To my wife it looks like I was just riding along and suddenly decided to play superman. After the nosedive the board took off and drove into some pushes 20 feet ahead. It is also odd that this happened right as the board hit 100 miles. I love riding and don’t really want to fear a random issue like this happening again. Any idea what went wrong?
I have noticed since I got the board I sometimes have issues getting it to start/engage. I turn the board and app on, then when I go to stand on it the balancing never engages. I have to shut it off and turn it back on, which will normally fix the issue. Maybe there is a way to get diagnostics from the board to see if there was a failure? Maybe I am missing something and messed something up? I would appreciate any insight!? Cheers!