We need an update on this, Old Man!!!
Given how FM is approaching the right-to-repair issues, and the fact that they will not sell replacements parts - you and I are now learning that FM is actually in the board REPAIR business, and not the board MANUFACTURING business.
10 Cents in conformal coating on their PCBs would make these boards almost bullet proof, other than battery swaps and tire changes - and spare parts availability would make me a customer for life.
I love my OW, but at this point my XR is the last dollar I'll be spending with FM unless things change.
Yep, it's insane for you guys overseas, and it's not much better for us up here.
It would be literally cheaper and less hassle for me to ship my OW back to FM on an ocean barge, then to deal with the cost and paperwork headaches of dealing with USPS, UPS, or FedEx. But, that would be two months out of my life never coming back.
The one thing I didn't do my homework on was maintaining the board, excitement got the better of me 3 years ago.
Live and learn I suppose, but if things don't change, unfortunately I'll be looking for a PEV that I can maintain, as there're are a lot of tempting options on the market these days.
Sadly, that day appears to be rapidly approaching, and if/when it arrives for me, it will be the last dollar and recommendation FM ever receives on my end.
I put up with it from Apple as I can find refurbished parts fairly easily. I have an 8 year old MacBook Air that does everything I need year after year - but then again, I'm not running it into curbs at 20 mph either.
Love your product, love you guys for creating it - but you're alienating your customer base by locking down your hardware and refusing to sell factory replacement parts.
I have a few thousand waiting for the next XR release, am perfectly capable of safely replacing components, and want to continue to be a part of the OneWheel family - but the idea of tacking an extra $300 (live in Alaska) in shipping to every repair & tune-up, adding 1+ months to turn-around time, only to keep my board running, it just isn't acceptable.
At the very least, consider allowing those of us out of warranty to send the BMS/Battery Pack and/or the controller module directly to you for diagnosis/repair/replacement.
Ideally, you could even consider a small repair network for those of us outside the Continental US; say, 1 repair center in Alaska, Hawaii, Europe, Asia, and Australia.
Hell, I'd even PAY for the privilege of getting trained by you to be the first up here, and to help you all work out the bugs for future service expansion.
But, please reconsider your present approach, as if this does not change, I will be forced to look at an EUC or AT skateboard from a manufacturer that allows me to do component level replacement.
I have a very short riding season up here and would like to make the most of it with my OW, or at least a board I can maintain.
I use a fullface mountain bike helmet, motocycle knee/shin guards, elbox/forearm guards, wrist guards, and a shoulder pad on my lead shoulder.
The system has work tremendously. I've had a couple of big wrecks, and got right up every time with only a little road rash on my hips. I've thought about hip pads, just haven't pulled the trigger on them.
Here's what I wear:
Getting ready for my first tire change, and I've been noticing an almost perfect layer of tiny green dots of condensation all over the tire after a night on the stand with charger. The tire has 900+ miles on it. I don't seem to be losing pressure, so thought this odd - maybe I'm wearing-out the tire to perfection?
Anyone else experience this?
How many miles did you put on the Vega before switching?
How is your Hoosier T2 going uphill on loose(ish) gravelly trails, damp/wet grass, over rocky/rooty bumps, or over wet leaves on pavement?
I've been happy overall with my Vega, but getting unwanted slippage offroad - not sure if it's my riding ability, or the tire. I'm ~6', 185lbs, coming-up on 1000 miles over 18 months of riding.
My riding conditions are about 50/50 road/trail, 5 months per year, usually damp/wet/cold weather - late fall thru early spring are usually wet and icy, so sort of a no go for me on anything during those seasons.
Was thinking about the following:
Burris 6″ Treaded (11 x 6.0-6)
Hoosier 6.5″ Treaded (11 x 6.5-6)
FlightFins Hoosier Terrain 2 (11 x 6.0-6)
I've only ridden the stock Vega to this point. I wasn't particularly looking for anything more squirrelly/carvy/narrower, but am willing to try. I just don't want to go with something too different, hating it, then being stuck with it for 1000 miles.