I've had the OW XR for a little more than a year, only put a couple hundred miles on it and really love the ride
It bricked on me after the firmware update after 8 months. It got really hot and wouldn't turn off or ride until it died a day or 2 later. Wouldn't recharge or turn on after that. That was repaired under warranty. I suspect there might have been some battery damage then.
A month or 2 after repair I started pushing it beyond the 5 miles I had previously ridden and got stranded with my battery at 46%. I got the turn around warning, and then the "needs juice" within minutes of each other. Next thing I know it's pushing back hard. Then it won't go anymore and I'm walking home.
I tested this several times and found that multiple rides on a single charge got a shorter range. A fully charged battery would get between 7-8 miles on a single run with it running longer after resting on the charger for a day or 2. It would consistently die between 46 and 52% battery, and no amount of resting on the charger (up to 4 days) improved that.
I'm having a good deal of trouble sending it back for assessment. I tried to return it in the same box it was sent to me in. FedEx won't accept the mailing label sent to me by FM, without a hazardous items label that FM didn't send me. and won't let me return it with the hazardous items label that it was sent back to me from repairs. Maybe that's a sign that this was not meant to happen?
FedEx says the shipping charge is about $250 from Hawaii, and I don't think it's going to be covered by warranty. That's going to be a big bill if it's not and I wonder If I should just shut up and ride for 8 miles instead of complain that it's getting less than half of it's expected range.
It still performs well, just seems like the battery is junked. I asked FM if they would sell me a battery for me to install myself. I'm still waiting to hear back from them.
If I could only set my turn around alarm at 75%, or install a new battery and get the advertised range I would be golden. Are there other options I can do on my own to bring up my range?