A sentiment that was said on reddit/r/onewheel a few times is that FM seems to hate their customers.
I don't know if I would go that far. What I sense from Future Motion is that their white collar employees seem to be fanatical about their product, but often show no love for their customers/onewheel owners.
Case in point, FM banned Jimmy Chang and Slydog for a off-hand remark. Jimmy Chang from the videos I have watched is one of the biggest OneWheel proponents. WTF Future Motion?!