@radbones I did.
On a flat surface. Plug in the charger to the board. Long press the button until the charger colour changes. Disconnect and turn back on.
Only took a few seconds for me.
I sent this video to the tech team.
The support team have been pretty good. They have given a prepaid shipping slip from Cambodia to the USA and have been quite responsive.
Tried to ship today, local fedex giving me problems. So I thought i'd share my video with the forum.
Any ideas would be gratefully received.