As someone who has worked in forum management, I would say
People need to chill the fuck-off of FM. For fucks sake, they aren't some large corporation with thousands of support staff. Flaming them for "vague answers" doesn't help.
Learn to be patient with small companies. Especially small companies who make REAL products. Especially AMERICAN small companies making REAL products.
This isn't fucking fast food people. I would rather have SAFE and STABLE OneWheels being shipped on the market, instead of whiney-ass teenagers/millenials bitching about small companies making RUSHED products that are dangerous instead of taking the time to get it right.
Stop treating the OneWheel pipeline like a goddamn fast-food chain. Small businesses make mistakes. They are SWAMPED by thousands and thousands of people. It doesn't help if their own forums are SWAMPED with negativity for their operations.
THIS IS NOT FUCKING FAST FOOD.
Rant-off. But really guys, it's no good to keep bitching at such a small company.
As someone who has provided quality customer service to clients, I would say:
1.) You need to chill the fuck-off (fuck off? or out?) on customers on this forum. For fucks sake, they are paying customers who've invested over a thousand dollars which entitles them to expect honest communication. Flaming them for being frustrated with "vague answers" doesn't help.
2.) Learn to be patient with customers. Especially customers who paid a premium price. Especially customers who paid that premium price based on assertions made by the company that has already taken their money, for which they have nothing to show.
3.) This isn't fucking fast food man. People didn't pay $5, $100, or even $500 for this product. I would rather the company that charges a premium for their product set realistic expectations, even if doing so would turn away potential customers. I'd rather they were open about any delays they are experiencing or challenges they are facing as a small company fulfilling demand for a popular product. I'd rather you understand that it's ok for people to express their frustration--they've paid for the right to do so. Bitching about people bitching is still 'bitching.' The comment about rushing an unsafe product to market isn't relevant to this argument. FM released the OW+ on their timetable. The safety part of the equation would have been worked out before the product was open for purchase. People aren't complaining about the timing of the release of the next iteration, they are complaining about unmet expectations and poor communication, all of which are happening after their money has been spent.
4.) blah blah blah, irrelevant fast food reference again. It sounds like you are blaming the customers for simply expecting the company to do what it said it would do... rather than holding said company accountable for keeping their promises... and even then... most people would be understanding of the challenges of a small company, scaling production, overcoming issues with staffing, resources, etc. IF said company would simply communicate those challenges honestly to its customers.
5.) eat a cheeseburger already... you are hung up on the fast food thing too much and it's a terrible analogy... really, completely irrelevant.