My Onewheel + has shut off again while riding, and I took another nasty fall. This happens in colder weather (40 degrees or so) and it's always in the first minute or so when I start up. It's happened on a full battery, low battery, etc. I start riding, and all of a sudden, I'm on the ground. No pushback, no warning, etc. The board turns off and the light is off. I turn it back on, and everything is OK. It makes no sense. I've sent the diagnostic reports, but no one responds.
This week, I had a 5 mile ride and everything was great. The weather was sunny and in the 40's. I stopped for about 15 minutes, then turned the Board back on. I made it about 20 feet, then BAM! I went from standing to the concrete in an instant. The Board was completely off. I turned it back on and everything was fine. Luckily, I was only going about 7mph when it happened, but I have a huge welt on my hip. I looked on my app, but didn't find anything to indicate that there was an error.
I've never opened this Board up. I've never done anything to it. I have 3 other boards; 2 original boards and another +. Nothing like this happens to those boards.
I also noticed that the odometer was re-set at some point. I had several hundred miles on the board, and now it's in the 80's. Again, I've never had this board apart, or let the battery go down.
Please let me know what to do. I don't want to go through this again; My left hip can't take it any more! I can't get get anyone to respond from the company when I send the diagnostics.