I'm still at the 16th - someone on the FB Pint Owners Group has the 10th still and it shows "in production"!!
Posts made by Panglossian
RE: Letter to FM Jul 5th 2019
I received a reply today! This looks promising!
Thanks for reaching out we really appreciate you being a rider, customer, and supporter of ours. My apologies for any confusion and frustration in the process. I wish I could provide some photos of all the work our team is conducting right now! What I can tell you is the first board is estimated to ship out early next week. As early as Monday!
I know its insanely hard to wait I have an order placed myself and I can see the amazing product that will soon be in your hands so I ask for your trust. We will gladly give you a full refund if you are interested but I can assure you we are very close and they are well worth the wait.
I will pass your feedback to the corresponding teams for future consideration in our launches.
Have a good weekend!
Letter to FM Jul 5th 2019
Hey, I just wanted to vent my frustrations a little. I know you're probably getting a lot of these emails today and in the past. But when you announced the "arrival" of the Pint it was never mentioned that this was a pre-order. (At least when I purchased.) The only way I found out that I was pre-ordering is when a couple days later went to check when it was shipping. I was worried because I had planned a trip with my daughter to California and wanted to have it so we could ride together. The first delays were saddening but ok because I realize that you probably got hit hard to tons of orders.
But now almost 5+ months later and there's been no communication (actual reasons) as to why the delays and we were all told that this last 5 week delay was a final delay. I'm getting really concerned. Almost to the point of a formal complaint.
Anyways, it would have been nice to know from the start that this was a pre-order and it may not even get finished and shipped this year. That would have been ok and I still probably would have ordered it - but stringing us all along month-by-month is crazy! I keep telling my daughter that it's supposed to be here by... then by... then by... then by.... and I look like a fool and it blows up all our plans.
I know that you guys are doing your best, but we need some real communication or proof that there actually is a thing in production called "Pint." Show us some pics of boxes getting ready or parts staged in the mfg process. Something... We're your biggest fans and yet we're being overlooked here.
RE: What’s pushing the Pint orders back?
@geguia I agree with you.
It's just that when the Pint was announced - no where did it say this was a pre-order. Or that they're planning on opening a new facility and whenever that's ready then they'll ship the Pint.
It is really frustrating and very poor business practices. If I would have known this was a pre-order, I still would have bought it but also got another XR. I had plans with family where I needed 2 OW's. When I keep being told it will ship soon and they keep changing the dates with no explanation - I think that's horrible customer relations. Even with the nice mini pints, I just feel left in the dark.
We are probably their best customers, willing to wait, but give us some information. Even just saying - hey guys/gals, we got slammed with orders and it blew our production planning out the windows. We've got a new facility and it's taking longer to get up to speed. Or hey, you know how we like to put a million business cards in the box so you can look at them and wonder why there's a million - we've totally ran out of business cards and waiting on printing department.
This "black hole" of information is very concerning...