Yes I've done this recently... How to milk crate: Write a support ticket to inform @Future-Motion about the issue. Take a sturdy box or milk crate and perch the board up evenly without the wheel touching the ground, then place something on it that's heavy enough to activate the sensor pads up front. Document the procedure with video and take screenshots of app on your phone to show FM customer service when they finally respond. Let the board use up all it's reserve power by running the wheel until it shuts off. Send a diagnostic report via the app after the board powers down (you may need to restart the board). Once finished, then you charge it for 24-72 hrs uninterrupted. The board appears to cycle charging operations. You may notice it on a long deep charge because your board will appear to turn on by itself while charging. This procedure is not intended to be done often or regularly as it will prematurely age the battery if you consistently run your battery down so completely.