I finally got a response back from FM after a month and a half. They basically told me my board is working fine. I downloaded an app that shows Bluetooth devices signal strength. It seems to me the Pint has a very poor signal. For example, My Apple Watch and a Tile on the other side of my house ( multiple walls , 60 ft ) had a significantly stronger signal than my phone sitting on the pint. How FM says that this disconnects are normal behavior is baffling to me.
Check your Bluetooth strength while the board is charging. It should be much stronger because the motor is disengaged. This interference from the motor essentially destroys the Bluetooth connection. That’s why they advise putting the phone on the footpad (it’s the only way for your phone to actually see the signal through the interference).
I doubt anyone will ever admit this because imagine having to recall every board and either isolate the bluetooth’s circuit or relocate the antenna. That would be very costly.