This was part of the email:
Once the board arrives it will be diagnosed and evaluated. We will of course fix any issue free of charge if they are caused by manufacturing issues. If your board passes our technicians’ evaluation, please note we will ask you to cover the shipping costs. Anything outside the scope of warranty will be quoted for your approval. Our team will do our absolute best to make sure you are informed along the way. You will receive a tracking number once the board is making its way home.