I'll check out the apps, and give them a call. Probably not until tomorrow tough, don't think i'll have time today 😛
Again, thanks alot! 😃
I emailed them instead of calling. I have the same problem as Jonas (OP), calling them from Norway is both expensive and hard to do, as I'm 9 hours ahead of them. I realize that it would be much better, but I'll wait a few more days before i start calling.
Appreciate the feedback tough! :)
So far it's been 13 days since i contacted support, and no answer yet. I sent a message on their Facebook group, and got a reply after 7 days, stating that they were incredibly busy, but that they would look into it. That was 4 days ago today.
Seems the rest of you got help after about two weeks, so I'm crossing my fingers and hope that something will happen soon! 🤞
Hey hey, still issues in Scandinavia it seems.
Same problem, placed my order on the 9th of september. The tracking reported that expected delivery would be on the 10th, and when I checked on the shipping day, the message had changed to "Order on hold - please contact Customer Service".
I sent a message to customer service on the very same day, but have not heard anything back as of yet. Might be a bit early yet, but wanted to get the word out, and cross my fingers that i receive it by next weekend!