Did you check mileage before you shipped it off?
Ahh missed that one. I have no idea.
@eckit yes, hardware and firmware still the same: 4208 and 4117.
Just finished a 7 mile trip. About 4-5 dissconnects =(. Started happening towards the last 3 miles. At least not raining.
FM got back to me and said there was a component inside the control module that was not performing to specification and that it was replaced!
UPDATE: ok guys, as promised, I am reporting after my test ride after receiving my board back.
Today, I ran two trips, 4.1 miles and 6 miles, on a single charge with not a single drop! The duration for both trips was about an hour. I was riding really slow, since I haven't had my board for a while.
Now don't get too excited. This is by no means a fair, long enough sampling. Like I have said in my previous posts, I have gone miles without a drop one day, and then raining disconnects the next.
I'm not sure how many test miles I have to do to conclude the problem is fixed, so I figure I will ride on a 'regular' basis and just see what happens. I figure if i ride daily on my 5 mile test track for 2 weeks straight, I should have a reasonable conclusion.
For now, I will say that initial connection was a bit tough. I don't mind though. That's something I can live with.
Once again, I am not coming to a conclusion on whether this issue is fixed or not. I will be testing more and will report back in about two weeks. In the mean time, I will contact FM and ask them specifically what the did (if anything) and hopefully get some kind of documentation of what work was done. Could they have hand- soldered a chip or two? Possibly, but looking at the thing, there's now way I can tell if it was even opened up.
UPDATE: Ok guys, I just got my board back!
Wasn't even expecting it. Just got a knock on the door and it was the fedex guy. I took it in and immediately went to check my email. All it said was they were sending it back to me and to let them know if I had any questions.
No comment on what was done, how the evaluation went, etc... nothing. I have no idea what they did if anything!
I will do a test ride later this week and report back to you guys. So far this isn't looking good =(
@eckit I hope FM doesn't get us all mixed up. I'm getting close to sending in my board (after almost 2 months after I started this thread!). The customer service rep is getting things ready for me.
Of course with all the reference to this thread, I hope they don't get mixed up with who they're talking to. eg. Did I speak with you on the phone? forum? email? ticket? etc...
This thread is HOT! Enough people have reported this problem. Isn't this enough to warrant a recall?
I'm gonna go ahead and say it. Hardware upgrade 4208 f*ed things up. They revised the hardware to prevent 'charge and ride' , but it came at a cost.
.. what is your typical range ?
Phone needs to be in your front pocket only and disconnects happen when it’s a bit more far away ? Or it works everywhere ?
I don't want to believe that the distance between the phone and the board should be a factor. Do Boosted riders need to hold their remote close to the board in order to maintain a solid connection? I highly doubt it. (in fact, would be kinda of dangerous if they experienced such disconnects for obvious reasons).
Front pocket, back pocket, breast pocket, front shoe, back shoe... it really shouldn't matter. The signal should be omnidirectional for at least 5 feet. My OW+'s connection is solid no matter where I put my phone!
But yes, calling all owners that have an XR w/ hardware v: 4208 and firmware: 4117, Can any of you say you are experiencing a stable connection?
If a subset of XR owners with the mentioned versions are not having any connection issues, that could mean there was a bad production batch which some of us unfortunately received.
@bakemono with your iPhone update, what was your test case? That is, for how long, how many miles, etc... Like I said in an earlier post, one random day, I rode for about 5 miles in about 30 min without a single disconnect. A short while after that, it started raining disconnects.
Idk. It's a very intermittent bug. Very difficult to reproduce.