Agree - with a video I’d do the repair myself If it’s a matter of swapping the control box.

It’s doable - I’ve had the decks and skid plates off to look at the internals. I disconnected the footpad sensor cable from the control box - ezpz. I suspect that removing the cables that connect the battery and the wheel motor are slightly more involved but look pretty straight forward. That said, if it’s 500 units and the cost to ship and repair is $500, that’s a pretty easy business call to eat the cost and have happy customers.

I suspect they are looking for a cheap firmware fix on this and that’s part of the delay in dealing with the issue.

I think they have a similar problem to Tesla did early on - successful cutting edge product, some kinks in the tech, and not enough repair centers - so FM becomes a support/repair bottleneck. It's a growing pain problem to a certain extent and how they deal with it is a predictor of whether they will still be in biz in 5 years.

Yes to this feature.

What I really want is that it records all of my rides on my phone (offline or not) and keeps them private until I publish/share with the community. I don’t know how many cool rides I’ve taken where I forget to record until too late. It would be great to have a list of 20 most recent rides.

@SurfingPanda small update: issue persists with iOS 12.0. Still loses connection constantly.

Same issue here. I have an iPhone 7 and was using iOS 11.4.1 with the phone in a small shoulder bag that rides in front. Board is newish One+ XR, no kick plates. Loses connection constantly while riding but is fine when stationary. Hardward: 4208, Firmware: Andromeda 4117