@kd6tav send to fm

@Andersen142 riding a onewheel is an amazing feeling.is like a child dream come true.and with the xr battery...the only limit is in your legs ...
i spent a lot more of 1800 to get the same feelings snowboarding or kitesurfing.
so.. definitely yessss

@someoneingermany of course ,i live in the capital city and the courier came directly to my house.after fm created the ticket i contacted the fedex office and they arranged everything .

@someoneingermany
i didn't pay nothing and yes,it was with fedex.

@someoneingermany
i bought my xr from germany too.i am from Rome,Italy.i had the bluetooth issue from the beginning,weak connection.
after one month i contacted FM and they aknowledged the issue and proposed the ship of all the board.
they even created a ticket for the expedition (the cost of such expedition is about 250 eu)
but i preferred to send only the control board.easy to disassemble.
all the operation in about 2 weeks.now i have the new hardware control board.
the connection now is finally stable and i can also use my smartwatch onewheel app ,very nice indeed.
so for my experience i must give a big up to Future Motion.
is not easy to manage a service in europe from the u.s.a.
a compromise is necessary, i think.
anyway i hope they will open an official service here in europe.
this will be the perfect solution

someone is using the onewheel app for wear os?
not the official app but the stand alone at payment

@someoneingermany said in XR constantly losing app connection?:

So I received my board about 2 weeks ago now and I definitely received one of the faulty controllers. I'm on hardware version 4208 like everyone else in the thread and the bluetooth connection is very inconsistent and unreliable. Drops all the time, if I'm able to connect at all.

I was worried about having to send it away for a long time because I live in Germany, so naturally the whole shipping process is much slower. But after talking with the support they said they will send me instructions of how to open the board up and remove the controller. I'll send them the controller module, which should be significantly easier and faster to ship, and they'll evaluate it and send me a new controller back. I haven't heard of anyone else doing that in the thread so I thought I'd make a post in case there are other non-americans out there debating whether or not to have it repaired. Hopefully the process is a lot more painless like this.

In my opinion I think they should recall all of the possibly affected devices that have not yet left a warehouse, and they should make the repair process much easier for people who are affected. The least they could do is come out with a public apology. So many people are affected by this. A product of this price should not have any compromises. The app is a vital part of the Onewheel experience and it's a shame a lot of people don't get to experience it fully because of this issue. /rant

I Think this could be the perfect solution also for me.
I have the same issue with a weak but connection and I'm from Italy so sending just a small part instead of all the board could be perfect.
Waiting for a response from FM